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Cx Program Manager Jobs in Boston, MA (NOW HIRING)

Freshworks

Manager, Lifecycle Marketing

Boston, MA · On-site

$135K - $165K/yr

... CX) operations. Fresh vision. Real impact. Come build it with us. Freshworks is looking for a ... You bring deep experience building lifecycle programs in B2B/Enterprise SaaS and are comfortable ...

Freshworks

Manager, Lifecycle Marketing

Boston, MA · On-site +1

... CX) operations. Fresh vision. Real impact. Come build it with us. Freshworks is looking for a ... You bring deep experience building lifecycle programs in B2B/Enterprise SaaS and are comfortable ...

7AI

Technical Account Manager

Boston, MA · On-site

As one of the early members of our CX organization, you will play a key part in shaping how we ... Build and drive success plans, stakeholder maps, program milestones, and cross-functional ...

New

7AI

Technical Account Manager

Boston, MA · On-site

As one of the early members of our CX organization, you will play a key part in shaping how we ... Build and drive success plans, stakeholder maps, program milestones, and cross-functional ...

New

SevenAI

Technical Account Manager

Boston, MA · On-site

As one of the early members of our CX organization, you will play a key part in shaping how we ... Build and drive success plans, stakeholder maps, program milestones, and cross-functional ...

Seven AI

Technical Account Manager

Boston, MA · On-site

$120 - $160/hr

As one of the early members of our CX organization, you will play a key part in shaping how we ... Build and drive success plans, stakeholder maps, program milestones, and cross-functional ...

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Showing results 21-40

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Boston, MA

Cx Program Manager information

See Boston, MA salary details

$41.8K

$116.7K

$170.6K

How much do cx program manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for cx program manager in Boston, MA is $116,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,400.00 and $143,900.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What are popular job titles related to Cx Program Manager jobs in Boston, MA?

For Cx Program Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in Boston, MA look for?

The top searched job categories for Cx Program Manager jobs in Boston, MA are:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $116,745 per year, or $56.1 per hour.

Senior Financial Analyst, CX & Renewals

Imprivata

Waltham, MA • On-site

$92K - $114K/yr

Full-time

Posted 26 days ago

Job description

Description
Ready to join a team that's all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
We believe work can be more than a job or task-it's a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what's possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results-for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We're committed to building an inclusive workplace where everyone feels valued and supported. If you're looking for a place to match your passion with purpose-and where every day you can make an impact-you'll find it here.
We are seeking a Senior Financial Analyst, CX & Renewals to join our team. This is a hybrid opportunity based out of Waltham, MA.
Job Summary
The Senior Financial Analyst serves as a strategic Finance business partner to the Renewals and Customer Experience (CX) organizations, driving analytics that improve renewal execution, retention planning, forecasting accuracy, and post-sales business growth. This role partners cross-functionally with Renewals, Customer Success, Business Systems, BI, Salesforce, Gong, and CX leadership to develop scalable reporting, ensure data integrity, and deliver actionable performance insights. Working closely with the Sr. Director of FP&A, the analyst identifies risks and opportunities, evaluates business performance, and provides financial analysis that supports strategic decision-making for Finance and Executive Leadership.
Duties and Responsibilities
  • Partner with Renewals and Customer Experience (CX) leadership as the primary FP&A business partner, providing financial analysis and strategic insights to support retention, renewal performance, and business growth.
  • Develop and maintain executive dashboards and reporting for key renewal metrics, including ARR, retention, churn, downsell, renewal rates, price increases, and forecast performance.
  • Own the weekly renewals forecasting process, delivering accurate projections, variance analysis, risk assessments, and actionable recommendations for leadership.
  • Analyze renewal, bookings, and ARR trends across products, segments, customer cohorts, and sales teams to identify performance drivers, risks, and opportunities.
  • Lead monthly and quarterly reconciliation of churn, downsell, and renewal actuals, ensuring data accuracy and alignment across Finance and operational systems.
  • Establish and maintain data governance, reporting standards, and metric definitions while partnering with Business Systems, BI, Revenue Operations, and Accounting to improve data integrity.
  • Build and enhance financial models supporting annual budgets, quarterly forecasts, long-range planning, and renewal forecasting methodologies.
  • Prepare executive-level financial analyses, variance reporting, presentations, and business narratives for Finance, senior leadership, and Board reviews.
  • Identify churn drivers and customer retention trends by developing standardized analytics and actionable insights to improve renewal outcomes.
  • Support cross-functional strategic initiatives through financial modeling, business case development, process improvements, and ad hoc analyses that enhance forecasting accuracy and decision-making.
  • Other duties as assigned and required

Required Qualifications
  • Bachelor's degree in Finance, Accounting, Economics, Business, or a related field.
  • 5-8+ years of experience in Financial Planning & Analysis, Corporate Finance, Strategic Finance, Revenue Finance, or related analytical roles, preferably within a SaaS or enterprise software environment inclusive of a multi-product strategy.
  • Sound knowledge of subscription-based revenue models, recurring revenue forecasting, and key SaaS metrics (ARR, bookings, billings, renewals, retention, and churn).
  • Advanced financial modeling and Excel skills with the ability to translate complex data into actionable business insights.
  • Experience partnering with cross-functional leaders, presenting to senior management, and driving data-informed decision-making.
  • Proficiency with financial planning and analytics tools such as Adaptive Planning, Anaplan, Salesforce, Tableau, Power BI, SQL, or similar platforms.
  • Experience leveraging AI-enabled tools to enhance financial analysis, forecasting, reporting, and workflow efficiency.

Desired Qualifications
  • Experience supporting customer-facing, Customer Success, Renewals, Sales, or Go-to-Market organizations within a SaaS business.
  • Experience improving financial planning methodologies, forecasting processes, and executive reporting.

This position offers a total compensation range of $123,000.00 to $133,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-Hybrid #LI-LI-1

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