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Cx Program Manager Jobs in Boston, MA (NOW HIRING)

Freshworks

Escalation Manager

Boston, MA · On-site

... experience (CX) and employee experience (EX) software to fuel customer loyalty and service ... Qualifications Experience * 6+ years in enterprise Support, Customer Success, Technical Program ...

Resource Innovations

Energy Engineer

Needham, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Cx, building tune-up (BTU), energy audits, HVAC optimization, and other utility program offerings ... Use the company's virtual energy management software platform to review facility performance ...

Nexamp

Manager, Customer Experience Strategic Initiatives

Boston, MA · On-site

$102K - $126K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Nexamp is seeking a Manager of CX Strategic Initiatives to shape and operationalize strategic ... program management, operations, or related fields. * 2+ years of experience managing and developing ...

TunesMap

Senior Manager, DTC Growth & Merchandising

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Represent the function in CX LT, MLT, weekly business reviews, and cross-functional leadership ... Own the GTM calendar and the planning and program management of promotions and new product ...

Syska Hennessy Group

Senior Commissioning Agent

Boston, MA · Hybrid

$110K - $161K/yr

SENIOR CX AGENT Watch your commissioning expertise come to life in landmark projects around the ... The personal benefits program at Syska Hennessy Group includes: * Robust, comprehensive medical ...

Syska Hennessy Group

Senior Commissioning Agent

Boston, MA · On-site

$110K - $161K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SENIOR CX AGENT Watch your commissioning expertise come to life in landmark projects around the ... The personal benefits program at Syska Hennessy Group includes: * Robust, comprehensive medical ...

Syska Hennessy Group

Senior Commissioning Agent

Boston, MA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SENIOR CX AGENT Watch your commissioning expertise come to life in landmark projects around the ... The personal benefits program at Syska Hennessy Group includes: * Robust, comprehensive medical ...

Citizens

Product Manager - CIAM

Westwood, MA · On-site

$142K - $185K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens

Product Manager - CIAM

Westwood, MA · On-site

$142K - $185K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens

Product Manager - CIAM

Westwood, MA · On-site

$142K - $185K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens

Product Manager - CIAM

Westwood, MA

$142K - $185K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens

Product Manager - CIAM

Westwood, MA

$142K - $185K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

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Showing results 21-40

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Boston, MA

Cx Program Manager information

See Boston, MA salary details

$41.8K

$116.7K

$170.6K

How much do cx program manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for cx program manager in Boston, MA is $116,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,400.00 and $143,900.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What are popular job titles related to Cx Program Manager jobs in Boston, MA?

For Cx Program Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in Boston, MA look for?

The top searched job categories for Cx Program Manager jobs in Boston, MA are:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $116,745 per year, or $56.1 per hour.

Commissioning & Energy Project Manager

Colliers Engineering & Design

Boston, MA • On-site

$100K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Colliers Engineering & Design rating

7.7

Company rating: 7.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

262nd of 449 rated engineering

Job description

Overview
Colliers Project Leaders is currently looking for a Commissioning & Energy Project Manager to join our team in Boston, MA.
We deliver real energy savings in buildings, spaces, and systems that perform optimally and maximize comfort and safety.
Our team includes engineers, controls experts, and sustainability professionals. We are national leaders and industry authorities whose proactive, hands-on approach delivers real results. Our unique dual perspective sets us apart, technical expertise to evaluate, understand, and critique systems design and the operational knowledge to maximize systems and equipment performance.
Responsibilities
  • Provide Cx/EBCx services through all phases (design, construction, and post-occupancy; planning, investigation, implementation, turnover, and persistence).
  • Manage projects to completion, on-time, within budget, and within scope of work and are able to independently produce reports, summaries, and briefings.
  • Effectively lead communications within a project team and successfully manage multiple clients at once.

Qualifications
  • Bachelor's Degree in Mechanical, Electrical or Facilities Engineering.
  • 5+ years of relevant experience.
  • Ability to read/understand technical materials (i.e. drawings, specs, etc.).
  • Demonstrated experience in problem solving skills, planning and organizing, decision-making.
  • Excellent communication skills (written and verbal), facilitation, and team work capabilities.
  • Knowledge of New England area.
  • EIT or PE preferred.
  • Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.

Compensation: $100,000 to $125,000 per year (depending on qualifications)
What We Offer
At Colliers Engineering & Design, our people are our most important resource. That's why we are committed to providing all our employees with a safe, comfortable work environment, potential for career advancement, and the ability to impact society through their projects as well as Company sponsored activities.
This dedication begins with supporting a work life balance through a generous compensation package that includes: company paid medical, dental, and vision coverage; paid pregnancy disability leave; short- and long-term disability insurance; life insurance; a company-matched 401(k)/Roth; paid time off that includes parental and military leave; employee referral and professional license bonuses.
We have also created an internal culture that provides the resources and technology needed to encourage personal and professional growth opportunities through reimbursement for education; a free in-house resource for hundreds of educational and self-enrichment courses; mentorship program; wellness program; Women's Organization and ongoing philanthropic opportunities.
Apply today to learn how you can join our team of professionals, so we can help you Accelerate Your Success!

What Colliers Engineering & Design employees say

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About Colliers Engineering & Design

Sourced by ZipRecruiter

Colliers Engineering & Design, an affiliate of Colliers, is a trusted provider of multi-discipline engineering and architecture, design and consulting services to public and private sector clients. Headquartered in Holmdel, New Jersey with offices throughout the United States, we specialize in providing a comprehensive suite of services including civil/site, architecture, transportation, survey/geospatial, infrastructure, governmental, geotechnical/environmental, telecommunications, utilities/energy and project management. We employ professionals who utilize the most advanced technologies to deliver customized solutions for our clients.

Industry

Engineering professional services

Company size

1,001 - 5,000 Employees

Headquarters location

Holmdel, NJ, US

Year founded

1984

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