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Online Reputation Management Jobs in Boston, MA (NOW HIRING)

Kapitus

Lead Brand Marketing Coordinator

Boston, MA

$46K - $63K/yr

Online Reputation & Customer Advocacy * Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy. * Monitor and respond to reviews across Trustpilot ...

Varsity Tutors

Social Networking Tutor

Boston, MA · Remote

$18 - $40/hr

Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.

Varsity Tutors

Social Networking Tutor

Somerville, MA · Remote

$18 - $40/hr

Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.

Varsity Tutors

Social Networking Tutor

Newton, MA · Remote

$18 - $40/hr

Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.

Varsity Tutors

Social Networking Tutor

Lynn, MA · Remote

$18 - $40/hr

Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.

Varsity Tutors

Social Networking Tutor

Lowell, MA · Remote

$18 - $40/hr

Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.

Varsity Tutors

Social Networking Tutor

Quincy, MA · Remote

$18 - $40/hr

Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.

Varsity Tutors

Social Networking Tutor

Waltham, MA · Remote

$18 - $40/hr

Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.

Varsity Tutors

Social Networking Tutor

Cambridge, MA · Remote

$18 - $40/hr

Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.

STYL Residential

Property Manager

Bedford, MA · On-site

$92K - $95K/yr

... Online Reputation Management (ORM), Environmental and Social Governance (ESG), audits, etc. * Provide superior customer service and communication to our residents and prospects to enhance customer ...

STYL Residential

Property Manager

Lowell, MA · On-site

$90K - $100K/yr

... Online Reputation Management (ORM), Environmental and Social Governance (ESG), audits, etc. * Provide superior customer service and communication to our residents and prospects to enhance customer ...

Black Diamond Networks

Marketing Manager

Andover, MA · On-site

$90K/yr

... lead management. • Manage BDN's online reputation. Monitor and respond to reviews and comments on Glassdoor, Google Reviews, and Facebook. • Provide creative input and manage the marketing ...

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All JobsOnline Reputation Management JobsOnline Reputation Management Jobs in Boston, MA

Online Reputation Management information

See Boston, MA salary details

$19K

$44.1K

$93.4K

How much do online reputation management jobs pay per year?

As of Aug 31, 2026, the average yearly pay for online reputation management in Boston, MA is $44,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $27,200.00 and $47,300.00 per year, depending on experience, location, and employer.

What is an online reputation management?

An Online Reputation Management (ORM) job involves monitoring, influencing, and improving a brand's or individual's online presence. ORM specialists track online reviews, social media mentions, and search results to manage public perception. They respond to negative feedback, implement SEO strategies, and create positive content to enhance reputation. The goal is to build trust, protect credibility, and ensure that a brand or individual is accurately represented online.

What are the typical daily responsibilities in online reputation management?

Daily tasks in Online Reputation Management often include monitoring brand mentions and reviews across various platforms, responding to customer feedback, and analyzing sentiment trends. Professionals in this role also develop and implement strategies to address negative publicity, collaborate with PR and marketing teams, and prepare regular reports on reputation trends and campaign effectiveness. You may engage directly with customers online to resolve issues diplomatically, create content that enhances the brand image, and stay updated on the latest digital reputation tools. This dynamic work environment offers opportunities to work cross-functionally and make a direct impact on the public perception of an organization.

What are the key skills and qualifications needed to thrive in online reputation management?

To thrive in Online Reputation Management, you need strong analytical abilities, expertise in digital marketing, and a solid understanding of SEO and crisis communication, usually supported by a bachelor's degree in marketing, communications, or a related field. Familiarity with reputation monitoring tools (such as Brand24 or Mention), social media platforms, and review management systems is commonly required, along with certifications in digital marketing or social media management being advantageous. Excellent written and verbal communication, problem-solving skills, and diplomacy help professionals handle sensitive situations and interact effectively with clients and stakeholders. These competencies are crucial for monitoring a brand’s online presence, managing crises gracefully, and sustaining a positive public image.

What are popular job titles related to Online Reputation Management jobs in Boston, MA?

For Online Reputation Management jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Online Reputation Management jobs in Boston, MA look for?

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What cities near Boston, MA are hiring for Online Reputation Management jobs?

Cities near Boston, MA with the most Online Reputation Management job openings:

Online Reputation Management jobs near you
Infographic showing various Online Reputation Management job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $44,101 per year, or $21.2 per hour.

Manager, Digital Experience - Reputation

Charlestown, MA

Beth Israel Lahey Health
Hospitals • 10K+ employees

6.9

Company rating: 6.9 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

459th of 895 rated healthcare providers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Beth Israel Lahey Healthexternal

$95K - $115K/yr

Full-time

Re-posted 18 days ago

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Manager, Digital Experience - Reputation is responsible for system-wide online reputation strategy for a large, integrated health system. This role is responsible for internal and externally owned channels. This person will oversee monitoring, protecting, and strengthening the organization’s digital reputation across providers, locations, and service lines, ensuring accuracy, trust, and a consistent patient-centered experience across all digital touchpoints.

Job Description:

Primary Responsibilties

  • Lead the development and execution of a comprehensive online reputation strategy across the health system
  • Oversee monitoring, analysis, and response to online reviews, ratings, and patient feedback across third-party platforms and search ecosystems
  • Own governance and maintenance of the system provider and location data across internal systems and external platforms
  • Ensure all public-facing responses and reputation activities comply with HIPAA, privacy regulations, and organizational standards
  • Produce executive-ready reporting and insights that translate reputation data into actionable recommendations
  • Collaborate with Marketing and Communications teams to improve local search visibility, ratings performance, and patient trust signals

Minimum Qualitifactions

  • Bachelor's degree in Business, Communications, Marketing, or a related field
  • 5+ years of experience in online reputation management, digital marketing, patient experience, or healthcare communications

Experience

  • Experience with content management systems (CMS) and reputation management tools (Press Ganey, Kyruus)
  • Familiarity with SEO best practices and analytics tools (Google Analytics, GA4, social insights).
  • Experience collaborating across matrixed organizations and influencing without direct authority
  • Experience working within a large health system or academic medical center

Skills and Abilities

  • Strong understanding of UX principles, digital engagement, and accessibility.
  • Strong understanding of patient-centered marketing in healthcare, including consumer decision journeys.
  • Excellent project management and collaboration skills.

Pay Range:

$95,000.00 USD - $115,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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