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Cx Program Manager Jobs in Ohio (NOW HIRING)

LexisNexis

Customer Experience Manager

Springboro, OH · On-site

$95K - $158K/yr

Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities ... Build and maintain CX program documentation, playbooks, and standard operating procedures.

LexisNexis

Customer Experience Manager

Dayton, OH · On-site +1

$95K - $158K/yr

Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities ... Build and maintain CX program documentation, playbooks, and standard operating procedures.

RELX

Customer Experience Manager

Dayton, OH · On-site +1

$95K - $158K/yr

Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities ... Build and maintain CX program documentation, playbooks, and standard operating procedures.

ClarkDietrich

Conversational AI Specialist

West Chester, OH · On-site

$16 - $21.25/hr

This role will report to the Digital Program Manager -- CX and serve as the CX-side lead for conversational experience design, intents, knowledge, testing, and optimization across existing platforms ...

ClarkDietrich

Conversational AI Specialist

West Chester, OH

$16 - $21.25/hr

This role will report to the Digital Program Manager -- CX and serve as the CX-side lead for conversational experience design, intents, knowledge, testing, and optimization across existing platforms ...

Nice Ltd.

$110 - $160/hr

... CX/CCaaS transformations. As a seasoned consultant in a technology company such as NiCE, one must ... Manage consulting program with continuous alignment withentireproduct implementation program

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Ohio

Cx Program Manager information

See Ohio salary details

$36.6K

$102.2K

$149.3K

How much do cx program manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for cx program manager in Ohio is $102,162.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $126,000.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Ohio? For Cx Program Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Ohio look for? The top searched job categories for Cx Program Manager jobs in Ohio are:
What cities in Ohio are hiring for Cx Program Manager jobs? Cities in Ohio with the most Cx Program Manager job openings:
Cx Program Manager jobs near you

Customer Experience Manager

LexisNexis

Springboro, OH • On-site

$95K - $158K/yr

Full-time

Posted 13 days ago

LexisNexis rating

7.6

Company rating: 7.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

187th of 485 rated business services

Job description

Are you passionate about transforming customer experiences through data, innovation, and AI?
Do you enjoy leading cross-functional initiatives that drive measurable impact for customers and the business?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.
About the Role
As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This role combines strategic thinking, project leadership, data-driven decision making, and AI innovation to enhance experiences across digital and customer-facing touchpoints. You will work closely with cross-functional teams to identify opportunities, implement improvements, and champion a customer-first culture throughout the organization.
Responsibilities
  • Lead, coach, and develop a small team of CX specialists or coordinators (where applicable).
  • Own the full project lifecycle of CX initiatives: scoping, planning, execution, measurement, and iteration.
  • Design and implement customer journey improvements across digital and physical touchpoints.
  • Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities.
  • Build and maintain CX program documentation, playbooks, and standard operating procedures.
  • Identify, evaluate, and deploy AI tools (e.g. chatbots, sentiment analysis, predictive routing, personalization engines) to enhance the customer experience.
  • Partner with Product and Technology teams to integrate AI capabilities into customer-facing workflows.
  • Analyze customer feedback, NPS, CSAT, CES, and behavioral data to uncover experience gaps and opportunities.

Requirements
  • Experience in customer experience, customer success, or a closely related field.
  • Experience with journey mapping, service design, or UX research methodologies.
  • Familiarity with conversational AI, large language models (LLMs), or AI-powered CX platforms.
  • Demonstrated experience executing CX projects from concept to completion.
  • Proven AI fluency with practical experience using AI tools to improve customer-facing processes or experiences.
  • Strong analytical skills and proficiency with CX metrics and platforms such as Qualtrics, Medallia, Salesforce, Zendesk, or similar.
  • Excellent communication skills with the ability to influence stakeholders at all levels of the organization.
  • Experience leading or coordinating cross-functional teams or projects.

Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.If performed in Illinois, the base pay range is $90,900 - $151,700.If performed in Chicago, IL, the base pay range is $95,300 - $158,900.If performed in Ohio, the base pay range is $82,300 - $137,200.This job is eligible for an annual incentive bonus.Base Pay Range in Ontario: $86,400 - $144,000 (CAD).This posting is for an existing vacancy.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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