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Cx Program Manager Jobs in Ohio (NOW HIRING)

ClarkDietrich

Conversational AI Specialist

West Chester, OH · On-site

$16 - $21.25/hr

This role will report to the Digital Program Manager -- CX and serve as the CX-side lead for conversational experience design, intents, knowledge, testing, and optimization across existing platforms ...

ClarkDietrich

Conversational AI Specialist

West Chester, OH

$16 - $21.25/hr

This role will report to the Digital Program Manager -- CX and serve as the CX-side lead for conversational experience design, intents, knowledge, testing, and optimization across existing platforms ...

NV5

Mission Critical Cx Project Manager

Columbus, OH

$150K - $170K/yr

Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities ...

NV5

Mission Critical Cx Project Manager

Cleveland, OH

$150K - $170K/yr

Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities ...

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Showing results 1-20

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Ohio

Cx Program Manager information

See Ohio salary details

$36.6K

$102.2K

$149.3K

How much do cx program manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for cx program manager in Ohio is $102,162.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $126,000.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
What are popular job titles related to Cx Program Manager jobs in Ohio? For Cx Program Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Ohio look for? The top searched job categories for Cx Program Manager jobs in Ohio are:
What cities in Ohio are hiring for Cx Program Manager jobs? Cities in Ohio with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Quality Consumer Experience Project Manager

Quality Consumer Experience Project Manager

CareSource

Dayton, OH • On-site, Remote

$94K - $164K/yr

Full-time

Posted 4 days ago

New

CareSource rating

7.7

Company rating: 7.7 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

183rd of 281 rated insurance

Job description

Job Summary:
The Quality Consumer Experience (Cx) Project Manager is responsible for managing variably complex high-priority, cross-functional projects within the Consumer Experience organization, executing within the project management framework.
Essential Functions:
  • Ensure project milestone deliverables are completed and approved at every stage of the project lifecycle, ensuring alignment with the overarching Cx strategy.
  • Assist with the continuous improvement of project management best practices, processes, and tools.
  • Develop and manage comprehensive project plans, defining scope, milestones, schedules, resource requirements, and deliverables.
  • Proactively identify, log, and manage project risks, issues, and dependencies, implementing contingency plans and mitigation strategies, escalating to leadership as appropriate.
  • Facilitate and lead cross-functional workgroups and stakeholder meetings, driving collaboration and ensuring clear communication between all business and technical partners.
  • Track, compile, and report on key project decisions and metrics, providing regular, transparent updates to stakeholders and executive sponsors on progress, performance, and outcomes.
  • Support business owners in the development of program documentation for Quality, NCQA accreditation and other regulatory requirements.
  • Manage program scope and execute the change control process to assess and control impacts to schedule and budget.
  • Assist in the development and management of Cx project budget if applicable.
  • Contribute to the continuous improvement of aligned projects by adhering to best practices and identifying opportunities for process improvement.
  • Manage the project-level SharePoint site and document repository, ensuring all documentation is current and accessible.
  • Act as a subject matter expert on project management, providing guidance and mentorship to team members and stakeholders.
  • Work with cross-functional stakeholders to develop project communication and training plans if applicable.
  • Represent Cx project in program meetings.
  • Perform any other job related duties as requested.

Education and Experience:
  • Bachelor's degree in health care, patient experience, program management or a related field required
  • Equivalent years of relevant work experience may be accepted in lieu of required education
  • Five (5) years of experience in project or program management, leading complex, cross-functional initiatives required
  • Experience in the healthcare industry (e.g., health plan operations, quality, compliance) required
  • Demonstrated experience with process improvement methodologies and driving initiatives with measurable outcomes required
  • Experience with Stars, Quality, and/or NCQA accreditation preferred
Competencies, Knowledge and Skills:
  • Advanced knowledge of project and program management methodologies, processes, and tools
  • Excellent analysis, reporting, and problem-solving skills
  • Exceptional interpersonal and relationship-building skills, with a proven ability to gain consensus
  • Excellent written and verbal communication skills, with experience presenting to all levels of an organization
  • Proven ability to effectively manage multiple, concurrent projects in a fast-paced environment
  • A process-driven, adaptable, and agile mindset with a commitment to continuous learning
  • Proficiency with Microsoft Office suite, including MS Project, Visio, and SharePoint
  • Excellent decision making/problem solving skills
  • Excellent critical listening and thinking skills
  • Bilingual is a plus
Licensure and Certification:
  • Project Management Professional (PMP) or related certification preferred
Working Conditions:
  • General office environment; may be required to sit or stand for extended periods of time
  • Travel is not typically required

Compensation Range:
$94,100.00 - $164,800.00
CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
  • Fostering a Collaborative Workplace Culture
  • Cultivate Partnerships
  • Develop Self and Others
  • Drive Execution
  • Influence Others
  • Pursue Personal Excellence
  • Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
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Brand=CareSource

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