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Cx Program Manager Jobs in Ohio (NOW HIRING)

Data Center Construction QA / QC Manager

Columbus, OH · On-site

$78K - $104K/yr

The QA/QC Manager will coordinate the Cx Schedule with the Master Schedule and report the status of ... Design Critical Environment Programs for both internal and external clients * Coordinate with ...

Metro Contract Lead

Columbus, OH · On-site

$86K - $114K/yr

We are seeking a Metro/Contract Lead for our Supply Execution Chain team to lead a program of build ... Oversee and manage all aspects of execution of GC, Cx, AE and other service contracts, ensuring ...

Drive the implementation of the Quality / Commissioning Programs on projects, focusing on core ... Support / participate in required daily, weekly and monthly meetings (i.e. daily Cx, scheduling ...

... Cx process, be responsible for the overall quality of data center construction projects, with a ... Maintain / manage QA issues log * Conduct analyses and prepare reports on all aspects of the ...

... program management at the site for MEP energy. Accountability to ensure all activities related to ... Coordinate with Cx Lead on the Commissioning Team daily operations. * Participate in the Safety ...

Safety Responsibilities * Assist in developing and managing the overall site safety program as ... Attend Cx Meetings and coordinate related site construction activities * Responsible for ...

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Cx Program Manager information

See Ohio salary details

$36.6K

$102.2K

$149.3K

How much do cx program manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for cx program manager in Ohio is $102,162.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $126,000.00 per year, depending on experience, location, and employer.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Ohio? For Cx Program Manager jobs in Ohio, the most frequently searched job titles are:
What cities in Ohio are hiring for Cx Program Manager jobs? Cities in Ohio with the most Cx Program Manager job openings:

Data Center Construction QA / QC Manager

Pkaza

Columbus, OH • On-site

$78K - $104K/yr

Full-time

Medical, Retirement

Posted 25 days ago


Key responsibilities

  • Manage and perform level 1-3 commissioning procedures for the data center project.

  • Coordinate between engineering and construction teams to support the commissioning process and report status to senior leadership and clients.

  • Perform periodic site walk-throughs to ensure company procedures and standards are followed.


Job description

Data Center Construction QA / QC Manager - Columbus, OH
This opportunity is with a leading EPC Company of data center design / build / commissioning solutions. This company provides solutions that are custom-fit to the requirements of their client's mission-critical facilities. This opportunity provides a career-growth minded role with exciting projects with leading-edge technology and innovation as well as competitive salaries and benefits. They build mission-critical facilities for data center facilities nationwide for Enterprise, Colocation and Hyperscale Companies.

We are looking for an experienced Data Center Colo QA/QC Manager to support a critical facility data center construction project with coordination between Engineering and Construction Teams to drive the Cx process. The QA/QC Manager will be responsible for managing the overall quality of data center construction projects, with a focus on installation and commissioning of key infrastructure systems in accordance with company's policies and procedures. The QA/QC Manager will coordinate the Cx Schedule with the Master Schedule and report the status of the site CxA to senior leadership and our clients. The candidate should be experienced in leading the Commissioning process and understand the MEP construction coordination of complex data center projects, communicate with contractors and vendors to obtain documentation, schedule technicians, and coordinate startup and testing of complex electrical and mechanical equipment and systems in a datacenter environment. Must have experience analyzing processes, creating process documentation, developing operational procedures, experience with Levels 1-3 commissioning and communicating effectively with both business and operations managers. The Subject Matter expert supports the development and implementation of Mission Critical O&M initiatives, based on company's best practices.

Responsibilities:
  • Perform periodic site walk-throughs in order to ensure Company's procedures and standards are followed. This includes assisting any other support staff and contracted vendors
  • Manage and perform level 1-3 commissioning procedures for the data center project
  • Communicate the status of the operation process with senior management
  • Site acceptance and commissioning of the facility to ensure the site meets the superior and dynamic standards of Company Standards
  • Assist in the development of procedures / Method of Procedures (MOPs) for the DC build in addition to approving MOPs for data hall work
  • Supervise the on-site management the facility manager, facility technicians, sub-contractors and vendors, ensuring that all level 1 -3 commissioning is performed according to established practices and procedures
  • Manage at a high level – the client relationship and act as escalation point of contact for the company for the site
  • Manage the establishment of performance benchmarks, conduct analyses and prepare reports on all aspects of the critical facility operations and maintenance
  • Work with business leaders to coordinate projects, manage capacity and optimize plant safety, performance, reliability and efficiency
  • Review MOPs and SOPs for all work on critical data center facility equipment
  • Ensure that a constant state of readiness in support of the mission goal of 99.999% uptime
  • Conduct critical facilities Operations and Maintenance (O&M) program analysis and reporting
  • Design Critical Environment Programs for both internal and external clients
  • Coordinate with Design/Construction Team
  • Assess, recommend and implement industry best practices into new and existing Critical Environment Programs
  • Develop process documentation and training materials
Qualifications:
  • Bachelor's Degree in Electrical Engineering / Mechanical Engineering or relevant experience including Military a plus
  • Certifications as a Cx Professional (BCxP, CxA, CCP, etc.)a plus
  • NETA / NICET certification a plus
  • Journeyman or Master's License in MEP a plus
  • 5-10+ years of data center facility construction and commissioning experience
  • Data Center Project experience on projects 5 MW or larger a plus
  • 3-5 years of Quality Assurance / Quality Controls, Commissioning, MEP Coordination, or other relevant experience
  • Previous experience working with a GC or 3rd Party CxA Company a huge plus
  • Solid Understanding of Critical Electrical Power Systems or Mechanical / HVAC equipment in a data center environment
  • Previous experience in the Military / Military Veterans a huge plus! Experience with Electrical / Mechanical: Navy nukes - EMN, ETN, MMNs, Seabees, Army - Power Generation, Air Force – Power Production, Generator Techs, Maritime, Coast Guard, Army National Guard, etc.
  • Proficient in the Microsoft Office (Word, Excel, Project, Outlook, Teams etc.)
  • Experience with BIM 360 / ACC, CxAlloy, end user ACMS as necessary
  • Strong verbal and written communications skills; Good presentation skills
  • Superior analytical, planning and problem resolution skills
  • Highly organized with proved project management abilities; self motivated
  • Strong organizational skills and detail oriented
  • Strong customer service skills
  • Open to travel M-F / home on weekends / limited travel if located near a project
  • Relo available

Submittal Instructions:
Please apply directly by clicking the link below, alternatively you can forward your resume directly to: qmsqjdmcb9zqjqz9guwo1e51cc@crelate.net

After applying, if you have further questions, you may call 973-895-5200 and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at, https://www.pkaza.com/jobs/
If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!!
Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan
EOE/AA Employer M/F/D/V
Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate