Training- Train 3rd party personnel, including the Commissioning Manager, GC MEP Coordinator & Commissioning Project Managers on the Aligned Quality & Commissioning Programs. Experience with Cx Alloy ...
Training- Train 3rd party personnel, including the Commissioning Manager, GC MEP Coordinator & Commissioning Project Managers on the Aligned Quality & Commissioning Programs. Experience with Cx Alloy ...
Experience leading QA/QC and Cx programs * Experience in mission critical power and cooling infrastructure or other critical systems * BS in Construction Management or Engineering or equivalent work ...
Experience leading QA/QC and Cx programs * Experience in mission critical power and cooling infrastructure or other critical systems * BS in Construction Management or Engineering or equivalent work ...
Regional Quality Manager - Megasite
Bowling Green, OH · On-site
$150K - $209K/yr
... and Cx programs • Experience in mission critical power and cooling infrastructure or other critical systems • BS in Construction Management or Engineering or equivalent work experience • ...
Regional Quality Manager - Megasite
Bowling Green, OH · On-site
$150K - $209K/yr
... and Cx programs • Experience in mission critical power and cooling infrastructure or other critical systems • BS in Construction Management or Engineering or equivalent work experience • ...
The Development Project Manager (MEP/Cx Data Center Construction) is primarily responsible for ... Create and communicate updates on development program & project status on a monthly basis suitable ...
The Development Project Manager (MEP/Cx Data Center Construction) is primarily responsible for ... Create and communicate updates on development program & project status on a monthly basis suitable ...
The Development Project Manager (MEP/Cx Data Center Construction) is primarily responsible for ... Create and communicate updates on development program & project status on a monthly basis suitable ...
The Development Project Manager (MEP/Cx Data Center Construction) is primarily responsible for ... Create and communicate updates on development program & project status on a monthly basis suitable ...
Data Center Construction QA / QC Manager
$78K - $104K/yr
The QA/QC Manager will coordinate the Cx Schedule with the Master Schedule and report the status of ... Design Critical Environment Programs for both internal and external clients * Coordinate with ...
Data Center Construction QA / QC Manager
$78K - $104K/yr
The QA/QC Manager will coordinate the Cx Schedule with the Master Schedule and report the status of ... Design Critical Environment Programs for both internal and external clients * Coordinate with ...
Develop and execute a global change management strategy supporting CX and OTC transformation ... Partner with program and project leaders to deliver effective communication campaigns and ...
Develop and execute a global change management strategy supporting CX and OTC transformation ... Partner with program and project leaders to deliver effective communication campaigns and ...
Electrical QA/QC Manager
New Albany, OH · On-site
Drive the implementation of the Quality / Commissioning Programs on projects, focusing on core ... Support / participate in required daily, weekly and monthly meetings (i.e. daily Cx, scheduling ...
Electrical QA/QC Manager
New Albany, OH · On-site
Drive the implementation of the Quality / Commissioning Programs on projects, focusing on core ... Support / participate in required daily, weekly and monthly meetings (i.e. daily Cx, scheduling ...
Senior Commissioning Project Engineer
Jeffersonville, OH · On-site
$120K - $140K/yr
... billable hours, managing tasks within time budgeted, leading Cx meetings, assisting the ... training programs, and supporting revenue targets and quality assurance goals by expanding ...
Senior Commissioning Project Engineer
Jeffersonville, OH · On-site
$120K - $140K/yr
... billable hours, managing tasks within time budgeted, leading Cx meetings, assisting the ... training programs, and supporting revenue targets and quality assurance goals by expanding ...
... billable hours, managing tasks within time budgeted, leading Cx meetings, assisting the ... training programs, and supporting revenue targets and quality assurance goals by expanding ...
Quick apply
... billable hours, managing tasks within time budgeted, leading Cx meetings, assisting the ... training programs, and supporting revenue targets and quality assurance goals by expanding ...
Develop and execute a global change management strategy supporting CX and OTC transformation ... Partner with program and project leaders to deliver effective communication campaigns and ...
Develop and execute a global change management strategy supporting CX and OTC transformation ... Partner with program and project leaders to deliver effective communication campaigns and ...
Develop and execute a global change management strategy supporting CX and OTC transformation ... Partner with program and project leaders to deliver effective communication campaigns and ...
Develop and execute a global change management strategy supporting CX and OTC transformation ... Partner with program and project leaders to deliver effective communication campaigns and ...
Our capabilities span from concept through the long-term facilities management of projects, which ... Review and understand project CPM schedule and Cx schedule for proper sequencing of work. * Assist ...
Our capabilities span from concept through the long-term facilities management of projects, which ... Review and understand project CPM schedule and Cx schedule for proper sequencing of work. * Assist ...
Our capabilities span from concept through the long-term facilities management of projects, which ... Review and understand project CPM schedule and Cx schedule for proper sequencing of work. * Assist ...
Our capabilities span from concept through the long-term facilities management of projects, which ... Review and understand project CPM schedule and Cx schedule for proper sequencing of work. * Assist ...
QA/QC Engineer (NOT I.T.) - DATA CENTER NEW CONSTRUCTION PROJECT
Millersport, OH · On-site
$70 - $90/hr
Work alongside the Commissioning (Cx) team to seamlessly close out L4/L5 activities and assist in ... as Management Alliance Programs, is a top engineering company that is located in the Greater ...
Quick apply
QA/QC Engineer (NOT I.T.) - DATA CENTER NEW CONSTRUCTION PROJECT
Millersport, OH · On-site
$70 - $90/hr
Work alongside the Commissioning (Cx) team to seamlessly close out L4/L5 activities and assist in ... as Management Alliance Programs, is a top engineering company that is located in the Greater ...
Senior Therapeutic Area Specialist, Hematology - Ann Arbor, MI, Flint, MI, Bay City, MI, Saginaw,...
Bowling Green, OH · On-site
... Cx). * Experience in Hematology/Oncologyrequired. * Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performancetrack recordof meeting ...
Senior Therapeutic Area Specialist, Hematology - Ann Arbor, MI, Flint, MI, Bay City, MI, Saginaw,...
Bowling Green, OH · On-site
... Cx). * Experience in Hematology/Oncologyrequired. * Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performancetrack recordof meeting ...
... Cx). * Experience in Hematology/Oncology required. * Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performance track record of ...
... Cx). * Experience in Hematology/Oncology required. * Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performance track record of ...
... Cx). * Experience in Hematology/Oncologyrequired. * Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performancetrack recordof meeting ...
... Cx). * Experience in Hematology/Oncologyrequired. * Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performancetrack recordof meeting ...
Senior Therapeutic Area Specialist, Hematology - Ann Arbor, MI, Flint, MI, Bay City, MI, Saginaw,...
Toledo, OH · On-site
... Cx). * Experience in Hematology/Oncologyrequired. * Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performancetrack recordof meeting ...
Senior Therapeutic Area Specialist, Hematology - Ann Arbor, MI, Flint, MI, Bay City, MI, Saginaw,...
Toledo, OH · On-site
... Cx). * Experience in Hematology/Oncologyrequired. * Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performancetrack recordof meeting ...
... Cx). * Experience in Hematology/Oncology required. * Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performance track record of ...
... Cx). * Experience in Hematology/Oncology required. * Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performance track record of ...
Cx Program Manager information
See Ohio salary details
$36.6K - $46.8K
5% of jobs
$46.8K - $57.1K
6% of jobs
$57.1K - $67.3K
9% of jobs
$73.7K is the 25th percentile. Wages below this are outliers.
$67.3K - $77.6K
6% of jobs
$77.6K - $87.8K
5% of jobs
$87.8K - $98.1K
6% of jobs
$98.1K - $108.3K
5% of jobs
The median wage is $110.2K / yr.
$108.3K - $118.5K
31% of jobs
$118.9K is the 75th percentile. Wages above this are outliers.
$118.5K - $128.8K
7% of jobs
$128.8K - $139K
15% of jobs
$139K - $149.3K
3% of jobs
$36.6K
$102.2K
$149.3K
How much do cx program manager jobs pay per year?
How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?
What is the difference between Cx Program Manager vs Customer Experience Manager?
| Aspect | Cx Program Manager | Customer Experience Manager |
|---|---|---|
| Primary Focus | Overseeing multiple customer experience projects and initiatives across departments | Managing overall customer satisfaction and relationship strategies |
| Responsibilities | Developing programs, coordinating teams, implementing CX strategies | Analyzing customer feedback, improving service quality, customer retention |
| Required Skills | Project management, cross-functional collaboration, CX tools | Customer insights, communication, service design |
| Work Environment | Often in a program or project management setting within CX teams | Customer-facing roles, marketing, or service departments |
The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.
What is a Cx Program Manager?
What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?
Full-time
Posted 25 days ago
Job description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
DUTIES AND RESPONSIBILITIES:
CxA Support & Coordination: Support coordination with third-party Commissioning Agents on assigned projects. Assist with review of scripts/deliverables, witness testing as needed, and help verify that results and evidence are accurate and complete.
o Work with a third party commissioning agent on development, review, and implementation of project specific commissioning plans.
The Built to Run Standard: Perform spot checks of field testing and documentation. Help ensure that passing a test requires adherence to the Sequence of Operations (SOO) and that test evidence supports the result.
Quality Assurance analysis Support metrics and leading indicators of Critical and High issues during Level 4, RVT and Level 5 (IST) inspection checklists.
Gating Authority: Support formal gating of systems between levels of commissioning by confirming prerequisites, documentation, and readiness. Escalate when quality of installation or documentation does not meet the Reliability Standard.
Priority Tracking: Manage the master Commissioning Issue Log (Cx Log) for assigned projects. Categorize issues (Critical, High, Medium, Low) and drive Root Cause Analysis (RCA) for Level 4 and 5 Critical and High issues through verified closeout.
Risk Mitigation: Collaborate with Site Operations to assess the impact of open deficiencies. Define workarounds or Manual Operating Procedures (MOPs) when appropriate and ensure risks are documented and understood.
Contractor Alignment: Hold General Contractors and vendors accountable to the commissioning schedule, documentation requirements, and technical design intent.
Collaborate with project teams, architects, engineers, and subcontractors to support the successful implementation and verification of MEP systems.
Communicate Report status, successes, challenges, and plans of action to management and the broader team on a timely basis.
Training- Train 3rd party personnel, including the Commissioning Manager, GC MEP Coordinator & Commissioning Project Managers on the Aligned Quality & Commissioning Programs.
Experience with Cx Alloy or equivalent platform.
Manage Cx Alloy use and requirements for each project assigned.
Develop and maintain a feedback loop local to the project and continuously refine risk models, adapt strategies, and track lessons learned.
Continuous Improvement:
Identify opportunities for process improvements in commissioning readiness (prerequisites, checklists, documentation quality, and evidence capture).
Implement best practices that improve test rigor, issue closeout velocity, and repeatability of turnover outcomes.
Participate in cross-functional lessons learned and incorporate improvements into future project planning and execution.
Qualifications:
Education: Bachelor's degree in Mechanical Engineering, Electrical Engineering, Facilities Engineering, or a related engineering/technical field. Equivalent combination of education and experience considered.
Experience:
o Minimum of 3-6 years of experience in commissioning, reliability, or mission-critical facilities delivery (data centers or similarly complex MEP environments).
o Experience supporting Level 4 functional testing and Level 5 Integrated Systems Testing (IST), including readiness tracking, witnessing tests, and documenting/validating results.
o Experience supporting issue management and closeout (Cx log), coordinating corrective actions across trades/vendors, and contributing to turnover package completeness.
o Knowledge of mission-critical electrical/mechanical systems and controls, including acceptance criteria, SOO verification, and integrated test concepts.
o Ability to interpret one-lines, P&IDs, sequences/control narratives, and testing documentation (plans, scripts, checklists, turnover packages).
o Working familiarity with BAS/controls and EPMS/SCADA trending for functional verification and troubleshooting support.
o Experience with commissioning management platforms (Cx Alloy or equivalent) and proficiency with Microsoft 365 tools (Excel, Teams, SharePoint, Word, PowerPoint).
Soft Skills:
o Exceptional analytical and problem-solving abilities.
o Strong attention to detail and accuracy.
o Excellent written and verbal communication skills, with the ability to effectively communicate complex technical information to diverse audiences.
o Proven ability to work independently and collaboratively in a fast-paced environment.
o Strong organizational and project management skills.
o Ability to influence and collaborate with various stakeholders across different departments.
Physical Requirements:
o Ability to sit or stand for extended periods.
o Occasional travel to various facility sites may be required.
o Requires a high level of commitment to customer service, whether co-workers or customers.
o Ability to analyze and solve problems involving several options with limited information.
o Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
o MSOffice 365 applications. i.e. Excel, Outlook, Word, and PowerPoint
COMPETENCIES:
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Frequently required to stand
Continually required to walk
Frequently required to sit
Frequently required to talk or hear
Occasionally exposure to wet and/or humid conditions (non-weather)
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Aligned Energy is an equal opportunity employer that embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.