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Cx Program Manager Jobs in Ohio (NOW HIRING)

CEI Services

Commissioning Tech I

Kenton, OH · On-site

$25 - $27.50/hr

Ensure calibration is up to date. • Report any missing or broken equipment to CX CM/GF and inform ... Management Drug Discount * Discounted National Gym Membership Network * Employee Assistance Program ...

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Cx Program Manager information

See Ohio salary details

$36.6K

$102.2K

$149.3K

How much do cx program manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for cx program manager in Ohio is $102,162.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $126,000.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
What are popular job titles related to Cx Program Manager jobs in Ohio? For Cx Program Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Ohio look for? The top searched job categories for Cx Program Manager jobs in Ohio are:
What cities in Ohio are hiring for Cx Program Manager jobs? Cities in Ohio with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Mechanical SME - Commissioning Associate

Mechanical SME - Commissioning Associate

Hensel Phelps

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Hensel Phelps rating

6.5

Company rating: 6.5 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Any Employment Offers are Contingent Upon Successful Completion of the Following:
  • Verification of Work Authorization and Employment Eligibility
  • Substance Abuse Screening
  • Physical Exam (if applicable)
  • Background Checks for Badging/Security Clearances (if applicable)
  • Culture Index - To better assess your fit for the job, please take 5-10 minutes and complete a Culture Index™ Survey (LINK).
About Hensel Phelps:
At Hensel Phelps, we bring our clients' vision to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property. Our expert development, construction and facility services teams ensure that every project meets our clients' goals and objectives.
Over our 84-year history, Hensel Phelps has evolved from a bid-build general contractor to a full-service building provider. Our organization is comprised of three lines of business - development, construction, and facility services. These groups work as a cohesive team, sharing ideas and knowledge from each discipline to provide our clients with the highest level of service. Our capabilities span from concept through the long-term facilities management of projects, which means that our focus is on the complete life cycle of each project we build.
Hensel Phelps Facility Services Group is uniquely qualified with decades of facility experience. The Facility Services Group specializes in facility solutions, building systems integration, specialized construction, and facility management. Our team provides best-in-class operational solutions with technical knowledge and subject matter experts of building systems, envelopes, campus, and client operations.
Position Description:
The Commissioning Associate provides engineering and technical support to projects in the interest of ensuring safety and staying within the budget including writing reports, conducting audits, troubleshooting, performing tests and tracking progress for the entire project life cycle.
Position Qualifications:
  • Bachelor's degree from four-year college or university, or equivalent combination of education and related experience.
  • 2-5 years' relevant field Experience
  • Possess basic written and verbal communications skills.
  • Detail oriented and highly organized.
  • Highly proficient computer software skills including experience with Microsoft Office Suite and Microsoft Project.
  • Ability to perform identified tasks with minimal oversight.
  • Demonstrated problem-solving skills.

Essential Duties:
  • Request, collect, and catalog submittals from trade partners.
  • Brand and Assemble collected materials for project manuals and reports.
  • Integrate with other Facility Solutions and Commissioning Associates.
  • Review, develop, and coordination systems readiness and pre-functional and functional performance test drafts.
  • Field observations for verification of construction status.
  • Coordination of and participation in videography efforts associated with owner training.
  • Lead and mentor Facility Solution Associate I and II.
  • Implement activities as identified by Manger associated with Operational Project Readiness (OPR) related to MEPF technical assessment, coordination, and implementation.
  • Review contract documents (design drawings, submittals, shop drawings, specifications, etc) for program/project understanding, constructability, operability, and functionality requirements.
  • Interface/coordinate directly with associated MEPF trade partners during inspection and testing process.
  • Assist in the development of Cx test/inspection scripts.
  • Review and understand project CPM schedule and Cx schedule for proper sequencing of work.
  • Assist in the development of the Cx schedule and updates
  • Documentation of MEPF equipment inspections and testing. Track and drive issue resolution to support the start-up and commissioning process.
  • Assist with the management and document control via commissioning software platform
  • Competency surrounding utilization of all standard MEPF/building controls testing procedures and applicable tools and equipment to perform this testing.
Physical Work Classification & Demands:
  • Heavy Work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
  • The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read/see, speak, push, pull, lift, stand, and finger/type. The frequency of each action varies by workflow and field activity.
  • Walking - The person in this position needs to frequently move about the jobsite.
  • Sometimes operates a computer or tablet and other office machinery, such as a calculator and phone.
  • The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office and field administration.
  • Constantly reads written communications and views mail submissions. Will also need to read blueprints and take/verify field measurements.
  • Climbing - Ascending or descending ladders, stairs, scaffolding and ramps at various heights.
  • Balancing - Ability to maintain body equilibrium to prevent falling and to walk, stand or crouch.
  • Stooping - Bending the body downward and forward by the spine at the waist.
  • Reaching - Extending hand(s) and arm(s) in any direction for various lengths of time.
  • Grasping - Needs to apply pressure to an object with fingers and palm regularly.
  • Visual acuity and ability to operate a vehicle as certified and appropriate.
  • Occasionally exposed to high and low temperatures.
  • Frequently exposed to noisy environment and outdoor elements such as precipitation and wind.
Benefits:
Hensel Phelps provides generous benefits for our fulltime employees. This position is eligible for company paid medical insurance, life insurance, accidental death & dismemberment, long-term disability, 401(K) retirement plan, and our employee assistance program (EAP). Employees are also eligible for employee paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result, employees are eligible for paid time off beginning upon hire. Employees are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Based on position location, a cost-of-living adjustment (COLA) may also be included (subject to periodic review and adjustment).
Equal Opportunity and Affirmative Action Employer:
Hensel Phelps is an equal opportunity and affirmative action employer. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
#LI-RK1 / #ColumbusOH #Ohio #SME #MEchanical SME #Commissioning #MechanicalEngineer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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