Employee Experience Program Manager Jobs in Ohio

This position is located on-site at our Cleveland, OH office.

Building an inclusive culture while hiring, developing and retaining talent is a top priority for AmTrust. The Employee Network Program Manager is responsible for activating Employee Networks as a core driver of employee experience, inclusion, and engagement across the organization. This role designs and enables a scalable Network ecosystem that strengthens belonging, shapes moments that matter across the employee lifecycle, amplifies employee voice, and supports enterprise Employee Experience priorities - particularly belonging, connection, growth, and giving back. Partners closely with Employee Experience, Learning & Development, and Internal Communications colleagues.

The expected salary range for this role is $53,300 - 80,000.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

Partners closely with Employee Network leaders/board members, Employee Experience, Learning & Development, Internal Communications, Marketing, Wellbeing, Talent Acquisition, and other colleagues and external partners to deliver:

Employee Experience & Belonging Enablement

Partner with the SVP, Employee Experience team to align Employee Network strategies with enterprise employee experience priorities.

Activate Networks to support key lifecycle moments including onboarding, development, leadership readiness, engagement surveys, and alumni connection.

Design and enable Network-led experiences that strengthen connection, psychological safety, and belonging across diverse employee populations.

Elevate employee voice by translating Network insights into actionable recommendations for People, Culture, and Business leaders.

Measurement, Insights, and Impact

Define and track meaningful success metrics for Employee Networks, including engagement, belonging, participation, and sentiment.

Partner with People Analytics and Employee Experience teams to translate listening data, Network feedback, and qualitative insights into measurable improvements.

Regularly assess Network effectiveness and maturity, using data to inform strategy, investment, and continuous improvement.

Storytelling & Internal Communications

Partner closely with Internal Communications to position Employee Networks as trusted communication channels and storytellers.

Support Network leaders in sharing authentic employee stories that reinforce company values, purpose, and culture.

Ensure consistent, inclusive, and experience-aligned messaging across Networks and enterprise communication platforms.

Community Impact & Purpose

Align Network-led community engagement, volunteerism, and external partnerships with the enterprise impact and purpose strategy.

Enable Networks to serve as bridges between internal engagement and external community impact, reinforcing shared purpose.

The ideal candidate will have experience as a program manager, or equivalent role.

At least 3 years of program management experience

Proficient in managing multiple projects

Superior communication skills with the ability to create and convey compelling presentations, emails, and message points

Proven track record providing creative, out-of-the-box thinking on how to engage internal and external stakeholders

Collaborative, proactive work style, with the ability to navigate a matrixed organization and partner with colleagues across the business from the C-suite to employees across all departments and regions

Experience working effectively across diverse cultures and operating structures

Strategic mindset, with the ability to act as a consultative subject matter expert

Ability and willingness to travel domestically (20%)

Success Criteria:

Increased belonging and engagement within Network populations

Clear linkage between Network activity and employee experience outcomes

Strong leader participation and storytelling impact

Scalable, sustainable Network ecosystem

Additional Information

All your information will be kept confidential according to EEO guidelines.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.