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Cx Program Manager Jobs in Texas (NOW HIRING)

PowerSchool Group LLC

Program Manager

Dallas, TX · On-site

Capture decisions and ensure alignment across Product, Engineering, GTM, CX, and Finance * Own ... Strong program management experience in a cross-functional SaaS environment * Ability to bring ...

TIAA

D&CX Portfolio Management

Frisco, TX · Hybrid

CW-Project/Program Management Analyst V The ProjectProg Mgmt job plans, organizes, and controls ... Sedentary Work Career Level 9IC Position Overview The D&CX Portfolio Office is seeking a strategic ...

TIAA

D&CX Portfolio Management

Dallas, TX · Hybrid

CW-Project/Program Management Analyst V The ProjectProg Mgmt job plans, organizes, and controls ... Serve as central steward for D&CX strategic alignment and performance management * Develop and ...

AT&T

Lead Project/Program Manager

Dallas, TX · Hybrid

$118K - $178K/yr

Lead Project / Program Manager (Customer Care Operations Support | Data & Analytics) Overview We ... OptimizeCustomer Care Operations Identify opportunities to improve CX, efficiency, and performance ...

MODintelechy

Transformation Program Manager

Austin, TX · On-site

We are seeking a Transformation Program Manager to join a high-priority transformation program ... Maintain momentum across operational, onboarding, CX, and enablement initiatives Act as the "Second ...

MODintelechy

Transformation Program Manager

Austin, TX · On-site +1

We are seeking a Transformation Program Manager to join a high-priority transformation program ... Maintain momentum across operational, onboarding, CX, and enablement initiatives Act as the "Second ...

AT and T

Lead Project/Program Manager

Dallas, TX · On-site

$118K - $178K/yr

Lead Project / Program Manager (Customer Care Operations Support | Data & Analytics) Overview We're ... Optimize Customer Care Operations Identify opportunities to improve CX, efficiency, and performance ...

Toyota

Technical Program Manager

Plano, TX · On-site

$123K - $159K/yr

Experience managing the delivery of SDKs, CX Frameworks and SaaS products. * Experience in machine learning and GenAI * Experience managing programs on public cloud platforms such as AWS and GCP What ...

Deloitte

Oracle Cx Technical Manager

Austin, TX · On-site

$115K - $115K/yr

Translate business objectives into Oracle CX technical roadmaps, implementation plans, and program ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...

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All JobsCx Program Manager JobsCx Program Manager Jobs in Texas

Cx Program Manager information

See Texas salary details

$35.9K

$100.1K

$146.3K

How much do cx program manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for cx program manager in Texas is $100,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $123,400.00 per year, depending on experience, location, and employer.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Texas? For Cx Program Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Texas look for? The top searched job categories for Cx Program Manager jobs in Texas are:
What cities in Texas are hiring for Cx Program Manager jobs? Cities in Texas with the most Cx Program Manager job openings:
Cx Program Manager jobs near you

CX Program Manager/Channel Initiatives Specialist (Six Sigma, Contact Center) - R01565115

Brillio

Dallas, TX • On-site

$17.50 - $22/hr

Contractor

Posted 20 days ago

Job description

About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
CX Program Manager/Channel Initiatives Specialist (Six Sigma, Contact Center)
Primary Skills
  • Contact center , Program Management, Data Analyst AI , Business Analyst , Six Sigma , Voice, customer management

Job requirements
  • Role: CX Program Manager/Channel Initiatives Specialist (Six Sigma, Contact Center)
    Years of Experience: 8+ years
    Location: Frisco, TX (Hybrid 2-3 days)
    As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.
    Job Description:
    As Client continues to evolve into a consumer-centric business, the Channel Initiatives Specialist plays a pivotal role in identifying and driving key programs to successfully uncover the root cause behind top customers and support expert pain points. In this role, the Channel Initiatives Specialist will be an important member of our Customer Service Team and will report to the Director of Voice of the Customer and Channel Initiatives.
    You will own our root cause channel initiative program ensuring customer service improvement initiatives are planned, aligned, and executed against business and customer objectives - with a focus on reducing costs from the business. In addition to the management of the larger program, you will also directly lead specific root cause initiatives. You will partner closely with Vendor Managers, Data Analysts, Quality Assurance, Product, Engineering, Fraud, Operations, and Marketing teams.
    Your goal is to ensure the successful management, implementation, and adoption of Client's customer service root cause to ultimately deliver great experiences for customers worldwide while supporting long-term business growth.
    About the role:
    Identify root cause and determine recommendations to product, process and training opportunities
    Leadership of multiple channel initiatives focused on call deflection and chat containment
    Use customer data from call/chat transcripts, survey data and AI tools to identify top pain points in the customer and agent experiences and lead efforts for continuous improvement and guide decision-making
    Collaborate with other departments to ensure alignment and buy-in for product, process, and training improvement recommendations
    Quantify impact of pain points and recommended changes
    Oversee multi-focused initiatives across the customer service organization
    Interface regularly with global vendor managers and product and marketing teams to coordinate marketing campaigns and bring visibility to our vendors
    About you:
    3+ years of experience in process and performance improvementusing Lean Six Sigma principles
    3+ years' experience in program/project management
    Knowledge of customer service and call center operations
    Knowledge of data mining using AI tools (Copilot, Genie, etc...)
    Must have experience in planning, organizing, and executing projects related to customer service improvements
    Proficient in Lean Six Sigma principles (DMAIC, Kaizen, etc.)
    Strong analytical skills with ability to leverage and interpret data to drive decisions and measure the impact
    Effective presentation skills with ability to translate data into actionable insights
    Independent thinker with focus on achieving organizational goals through process optimization
    Strong written and verbal communication skills for both customer and cross-functional audiences
    Experience managing programs with geographically dispersed teams
    Thrive in fast-paced, dynamic environment with changing priorities. Proactive in improvement opportunity identification and driving continuous enhancement of processes and performance
    Enjoy working in a collaborative and supportive work environment
    Why should you apply for this role?
    As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.
    Know more about
    PPE: https://www.brillio.com/platform-and-product-engineering/
    DAE: https://www.brillio.com/services-data-analytics/
    CES: https://www.brillio.com/services-customer-experience-services/
    DI: https://www.brillio.com/services-digital-infrastructure/
    Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/
    Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/
    Equal Employment Opportunity Declaration
    Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
    #LI-RJ1

$50 - $60 an hour
Know what it's like to work and grow at Brillio: Click here
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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