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Cx Program Manager Jobs in Texas (NOW HIRING)

Deloitte

Oracle Cx Technical Manager

Dallas, TX · On-site

$114K - $115K/yr

Translate business objectives into Oracle CX technical roadmaps, implementation plans, and program ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...

Deloitte

Oracle Cx Technical Manager

Houston, TX · On-site

$110K - $111K/yr

Translate business objectives into Oracle CX technical roadmaps, implementation plans, and program ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...

Rosendin

Quality Inspector

Abilene, TX · On-site

... program roll outs, initiatives, and reporting. The Quality Coordinator will also be assisting the QA/Cx Managers and project teams with project setup, management, and closeout of applications for ...

TTEC Digital

CX Management Consultant

Austin, TX · On-site +1

$105K - $130K/yr

We are seeking a CX Management Consultant to join our CX Transformation Studio Consulting team. The ... incentive program. Actual compensation offered to a candidate may vary based upon geographic ...

Rosendin Electric, Inc.

Quality Inspector

Abilene, TX · On-site

... program roll outs, initiatives, and reporting. The Quality Coordinator will also be assisting the QA/Cx Managers and project teams with project setup, management, and closeout of applications for ...

Rosendin Electric, Inc.

Quality Inspector

Abilene, TX · On-site

... program roll outs, initiatives, and reporting. The Quality Coordinator will also be assisting the QA/Cx Managers and project teams with project setup, management, and closeout of applications for ...

TTEC Digital

CX Management Consultant

Austin, TX

$105K - $130K/yr

We are seeking a CX Management Consultant to join our CX Transformation Studio Consulting team. The ... incentive program. Actual compensation offered to a candidate may vary based upon geographic ...

AT&T

Lead Project/Program Manager

Dallas, TX

$118K - $178K/yr

Overview We're looking for a Lead Project/Program Manager to drive program transformation across ... Self-identify operational efficiency, CX improvement, revenue generation, and cost savings ...

AT and T

Lead Project/Program Manager

Dallas, TX · On-site

$118K - $178K/yr

Overview We're looking for a Lead Project/Program Manager to drive program transformation across ... Self-identify operational efficiency, CX improvement, revenue generation, and cost savings ...

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Showing results 1-20

All JobsCx Program Manager JobsCx Program Manager Jobs in Texas

Cx Program Manager information

See Texas salary details

$35.9K

$100.1K

$146.3K

How much do cx program manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for cx program manager in Texas is $100,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $123,400.00 per year, depending on experience, location, and employer.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Texas? For Cx Program Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Texas look for? The top searched job categories for Cx Program Manager jobs in Texas are:
What cities in Texas are hiring for Cx Program Manager jobs? Cities in Texas with the most Cx Program Manager job openings:
Cx Program Manager jobs near you

Digital Growth Program Manager

Upbound Group

Plano, TX • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Summary:
Upbound Group, Inc. is a technology and data-driven leader in accessible and inclusive financial solutions. They are seeking a Digital Growth Program Manager to own the operating process and delivery execution for web experimentation and personalization, ensuring effective cross-team coordination and measurement readiness.
Responsibilities:
• Own the end-to-end workflow for Testing & Personalization initiatives (intake → plan → launch → readout → scale/handoff).
• Manage backlog, prioritization support, and roadmap hygiene in the system of record (Jira/Wrike/AirFocus).
• Translate requests into clear briefs (objective/hypothesis, audience/segment, experience requirements, success metrics, guardrails, dependencies, timing).
• Own delivery plans, milestones, and dependency management across CX + Design, Build, Analytics, Marketing + Content Enablement, and Product.
• Ensure measurement readiness prior to launch (tracking requirements, instrumentation validation, reporting location/ownership).
• Coordinate launch readiness (QA/UAT windows, approvals, release timing and communication, rollback considerations, post-launch checks).
• Run core operating rituals (weekly check-ins, grooming/planning, risk & legal reviews, stakeholder status updates, readouts).
• Coordinate scaling and handoff paths:
• Test wins → Marketing/Content Enablement for production execution when no product dev is required
• Test wins → Product/Engineering when durable dev work is required
• Personalization segments → Enablement for activation when applicable
• Lead stakeholder reporting on program performance from experimentation platforms (forecast vs actual, outcomes, risks) and drive cross-team alignment to deliver against agreed goals. Partner with Data & Analytics team when deeper investigations are required.
Qualifications:
Required:
• Bachelor’s degree in Business, Marketing, Analytics, or related field (or equivalent experience).
• 4+ years of program/project management experience in digital, marketing, product, or experimentation environments.
• Working knowledge of A/B testing and measurement fundamentals (success metrics, guardrails, validity basics).
• Strong requirements and documentation skills (briefs, acceptance criteria, tracking plans, launch checklists).
• Proven ability to drive cross-functional execution and timelines without direct authority.
• Excellent written and verbal communication; strong organization and attention to detail.
Preferred:
• Experience supporting experimentation or personalization programs.
• Familiarity with common tools (Optimizely/Target, GA/GA4, GTM, Jira/Wrike, reporting platforms).
• Experience partnering with Marketing/Content teams that own production campaign execution.
• Experience collaborating and communicating broadly across an organization from Executive Leadership to offshore engineers.
Company:
Upbound Group is a technology and data-driven company that provides financial products for consumers. Founded in , the company is headquartered in Plano, USA, with a team of 10001+ employees. The company is currently Late Stage.

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