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Cx Program Manager Jobs in Texas (NOW HIRING)

CertifID LLC

CX Operations Manager

Austin, TX · On-site

Own the CX tech stack in partnership with the GTM Technology Manager (CRM, CS platform, support ... A track record of building onboarding, retention, or expansion programs from scratch or ...

Hut 8

Superintendent, Mechanical

Austin, TX · On-site

... the CXQC Field Manager and Mechanical SME - your installation quality is the Cx schedule ... a live Cx program. - Strong trade-sequencing instincts in congested, schedule-critical space ...

Hut 8

Superintendent, Mechanical

San Antonio, TX · On-site

... the CXQC Field Manager and Mechanical SME - your installation quality is the Cx schedule ... a live Cx program. - Strong trade-sequencing instincts in congested, schedule-critical space ...

Hut 8

Superintendent, Mechanical

Corpus Christi, TX · On-site

... the CXQC Field Manager and Mechanical SME - your installation quality is the Cx schedule ... a live Cx program. - Strong trade-sequencing instincts in congested, schedule-critical space ...

Hut 8

Superintendent, Mechanical

Houston, TX · On-site

... the CXQC Field Manager and Mechanical SME - your installation quality is the Cx schedule ... a live Cx program. - Strong trade-sequencing instincts in congested, schedule-critical space ...

Compunnel

Oracle CX Onsite Solution Architect

Dallas, TX · On-site

... programs Skills & Competencies Core Functional Skills Strong expertise in: Oracle CX Cloud (Sales, Service, CPQ, Marketing, Subscription, Field Service, Logistics cloud) CRM and Customer Experience ...

Bakertilly

AI Program Enablement Senior Manager

Dallas, TX · On-site

$114K - $115K/yr

... manage training and champions programs, support responsible AI practices, measure adoption and ... Collaborate with Marketing, Sales, CX, Operations, IT, Innovation, HR/Learning, Legal, Risk, Brand ...

ettain group

Business Analyst- Oracle CX

Irving, TX

The non-profit organization provides a program for young people that builds character, trains them ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

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Showing results 21-40

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Texas

Cx Program Manager information

See Texas salary details

$35.9K

$100.1K

$146.3K

How much do cx program manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for cx program manager in Texas is $100,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $123,400.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What are popular job titles related to Cx Program Manager jobs in Texas?

For Cx Program Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in Texas look for?

The top searched job categories for Cx Program Manager jobs in Texas are:

What cities in Texas are hiring for Cx Program Manager jobs?

Cities in Texas with the most Cx Program Manager job openings:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $100,116 per year, or $48.1 per hour.

CX Operations Manager

CertifID LLC

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Design and manage the end-to-end onboarding operating model, including timelines, handoffs, milestones, and time-to-value targets.

  • Build scalable onboarding playbooks and automated workflows to reduce manual effort while maintaining personalized customer interactions.

  • Develop and optimize customer health scoring, risk signals, and early-warning triggers to facilitate targeted human intervention and improve retention and growth.

Job description

Cybercrime is rising, reaching record highs. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC sams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.
We are guided by core values and a world without wire fraud. Our team is committed to enhancing security and fighting fraud- where your work drives real, meaningful impact. We know we couldn't take on this challenge without our incredible team and have been recognizes as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row.
Our core values define who we are and how we work:
  • Guard The Customer: We exist to protect people, their money and their trust. We start with their problem and build secure solutions worthy of the responsibility.
  • Raise The Bar: Growth is something we choose every day. We push ourselves to learn, improve, and do our best work.
  • Influence Outcomes: Leadership is how you show up. We take ownership, act with urgency, and follow through.
  • Teamwork Wins: Great work is a team effort. We show up for each other, communicate openly, and get better together.

About This Role
This role owns the operating engine behind everything that happens after the contract is signed: onboarding, adoption, retention, and expansion. You'll design the systems, workflows, and metrics that let a lean, high-touch team deliver a personal, white-glove experience at a scale that spreadsheets and tribal knowledge can no longer support.
You are the right fit if you've built or scaled post-sales operations at a high-growth tech company and know how to balance automation and self-service with the judgment calls that still need a human Segmentation, health scoring, playbooks, tooling, and reporting are your native language, and you're energized by making a fast-moving CX org measurably better every quarter.
What You Will Do
Onboarding Operations
  • Own the end-to-end onboarding operating model - timelines, handoffs from Sales, milestones, and time-to-value targets - across segments from SMB to enterprise.
  • Build scalable onboarding playbooks and automated workflows (in-app guidance, email/lifecycle sequences, templated implementation plans) that reduce manual lift without losing the human moments that matter most.
  • Partner with Sales and Implementation to eliminate friction at handoff and shorten time-to-first-value.

Retention & Growth Motions
  • Optimize and operationalize customer health scoring, risk signals, and early-warning triggers that route the right accounts to the right human intervention at the right time.
  • Build the operating cadence for renewals, expansion, and advocacy motions (QBR frameworks, playbooks, escalation paths) in partnership with CS, Support, and Sales leadership.
  • Identify and stand up lifecycle campaigns and self-serve resources that scale retention and growth across the long tail of the customer base.

Systems, Data & Process
  • Own the CX tech stack in partnership with the GTM Technology Manager (CRM, CS platform, support/ticketing, BI/reporting) - evaluate, implement, and continuously improve tooling and integrations.
  • Build the dashboards and reporting that give leadership a real-time view of GRR, NRR, churn/expansion, CSAT/NPS, onboarding velocity, and team capacity.
  • Run regular process audits to find where scale is breaking the human experience, and fix root causes rather than symptoms.

Cross-Functional Leadership
  • Partner with Product, Engineering, Sales, Marketing, and Finance to represent the voice of the post-sales customer in roadmap, packaging, and GTM decisions.
  • Contribute to the annual operating plan for the function, including tooling budget and capacity/process planning as the customer base scales.
  • Coach CX team members on process discipline and data-driven decision-making, and act as the go-to resource for tooling, workflow, and reporting questions across the org - without formal management responsibility.

What You Will Bring
  • 6+ years in Customer Success, Customer Experience, or Revenue Operations, including 2+ years focused specifically on post-sales operations, strategy, or systems at a B2B SaaS or tech company.
  • A track record of building onboarding, retention, or expansion programs from scratch or meaningfully re-architecting them at scale
  • Fluency with CS and CX tooling (e.g., Gainsight, Vitally, ChurnZero, HubSpot, Salesforce, Zendesk/Intercom) and comfort turning data into dashboards using SQL, Excel/Sheets, or BI tools (Hex or similar).
  • Strong analytical instincts - you default to defining the metric, building the model, and testing the hypothesis before proposing the fix.
  • Proven ability to design for scale without losing the human touch that differentiates the experience - you know which moments to automate and which to protect.
  • Excellent cross-functional communication and project management skills; comfortable presenting operating plans and results to executive stakeholders.
  • Bachelor's degree in Marketing, Business, Economics, or a related field.

What We Offer
  • Competitive salaries
  • Excellent medical, dental and vision benefits
  • Participation in the employee stock option program
  • Flexible Time Off policy
  • 401k with generous company match and no vesting schedule
  • 12 company-paid holidays, 10 paid sick days and your birthday off!
  • Company paid life insurance
  • Company paid short and long-term disability
  • Generous parental paid leave
  • Wellness reimbursement of $300/year
  • Remote worker reimbursement of $300/year
  • Professional development reimbursement

We value diversity, equity and inclusion in everything we do. It is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, marital status, veteran status, age, disability, pregnancy, sex, sexual orientation, gender identity or any other legally protected category.

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