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Cx Program Manager Jobs in Texas (NOW HIRING)

Fluidstack

Regional Quality Manager

Abernathy, TX · On-site

$150K - $250K/yr

Help stand up a Cx program for 50GW+ of DCs this decade. * Develop plans for Cx and QA/QC for first ... Manage third-party quality inspection and testing firms, validating their findings against project ...

Fluidstack

Integrator Quality Manager

Austin, TX · On-site

$160K - $200K/yr

Help stand up a Cx program for 50GW+ of DCs this decade. * Develop plans for Cx and QA/QC for first ... Hire, direct, and performance-manage a distributed team of third-party quality reps embedded at ...

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All JobsCx Program Manager JobsCx Program Manager Jobs in Texas

Cx Program Manager information

See Texas salary details

$35.9K

$100.1K

$146.3K

How much do cx program manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for cx program manager in Texas is $100,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $123,400.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
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Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Texas as of June 2026, with employment types broken down into 18% Full Time, 79% Part Time, 1% Temporary, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $100,116 per year, or $48.1 per hour.
Oracle CX & Cloud Engineer/Manager

Oracle CX & Cloud Engineer/Manager

Brilliant Infotech, Inc.

Dallas, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title : Oracle CX & Cloud Engineer
Location: Dallas, TX (Hybrid).
Mandatory Skills : Oracle SaaS - Projects
Role Overview:
We are looking for a hands-on Engineering Manager - Oracle CX to lead end-to-end technical delivery of enterprise CX solutions within a complex Oracle Fusion ecosystem.
This role blends technical leadership, delivery governance, and stakeholder management, ensuring scalable, high-quality CX operations across integrated platforms (Oracle CX, OIC, cloud, and downstream systems).
The ideal candidate will act as a technical anchor and people leader, driving engineering excellence while collaborating with client stakeholders, internal teams, and managed services partners.
Key Responsibilities:
1. Technical Leadership & Solution Delivery
  • Lead end-to-end delivery of Oracle CX Cloud solutions (Sales, Service, CPQ, etc.) within a multi-system landscape
  • Provide hands-on guidance on architecture, design, and development
  • Enforce engineering standards through code reviews, governance, and partner validations
  • Define and manage GitHub strategy, including branching, merges, and CI/CD practices

2. CX Platform Operations & Governance
  • Own CX release management, environment strategy, and data fixes
  • Govern configuration workbooks aligned to solution design and business requirements
  • Oversee data extraction, reporting and data quality
  • Lead integration governance across Oracle Integration Cloud (OIC) and dependent systems

3. Program Delivery & Stakeholder Coordination
  • Act as the primary technical interface across client, partners, and vendor ecosystem
  • Drive cross-team coordination and knowledge transfer
  • Lead cutover planning and execution, including SIT/UAT and go-live readiness
  • Manage risks, dependencies, and delivery timelines to ensure quality outcomes
  • Drive scalability, performance optimization, and modernization initiatives

Key Skills & Qualifications:
  • Experience
    • 10+ years in software engineering, with 3-5 years in engineering leadership roles
    • Experience in large-scale CX / ERP transformation programs
  • Oracle & Cloud Expertise
    • Strong experience in Oracle CX Cloud / Oracle Fusion ecosystem
    • Hands-on expertise in Oracle Integration Cloud (OIC)
    • Cloud experience (Oracle fusion applications, GCP, AWS preferred)
    • Expertise in integrations and enterprise architecture
    • Experience with Agile delivery models
    • Familiarity with SIT/UAT cycles, cutover, and go-live governance
    • Strong stakeholder communication and collaboration skills
  • Leadership & Delivery
    • Strong technical depth with a player-coach leadership style
    • Experience working in global, multi-partner delivery models
    • Strong delivery governance, risk management, and execution focus

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