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Cx Program Manager Jobs in Grand Prairie, TX (NOW HIRING)

Toyota

Technical Program Manager

Plano, TX · On-site

$123K - $159K/yr

Experience managing the delivery of SDKs, CX Frameworks and SaaS products. * Experience in machine learning and GenAI. * Experience managing programs on public cloud platforms such as AWS and GCP.

McKinstry

Commissioning Program Manager

Dallas, TX · On-site

Existing Building Commissioning (Re/Retro Cx) * New Construction Commissioning * Measurement ... Active Energy Management - Our Monitoring-Based Commissioning (MBCx) and Data Analytics program In ...

McKinstry

Commissioning Program Manager

Dallas, TX · On-site

Existing Building Commissioning (Re/Retro Cx) * New Construction Commissioning * Measurement ... Active Energy Management - Our Monitoring-Based Commissioning (MBCx) and Data Analytics program In ...

Compunnel

Oracle CX Onsite Solution Architect

Dallas, TX · On-site

... programs Skills & Competencies Core Functional Skills Strong expertise in: Oracle CX Cloud (Sales, Service, CPQ, Marketing, Subscription, Field Service, Logistics cloud) CRM and Customer Experience ...

Bakertilly

AI Program Enablement Senior Manager

Dallas, TX

$114K - $115K/yr

... manage training and champions programs, support responsible AI practices, measure adoption and ... Collaborate with Marketing, Sales, CX, Operations, IT, Innovation, HR/Learning, Legal, Risk, Brand ...

Paychex

Manager, Customer Experience

Irving, TX · Remote

$98K - $155K/yr

Overview The Manager, Customer Experience (CX) will be primarily responsible for managing a ... Creates and implements on-going CX programs to leverage existing knowledge and expertise in the ...

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Grand Prairie, TX

Cx Program Manager information

See Grand Prairie, TX salary details

$36.4K

$101.7K

$148.6K

How much do cx program manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for cx program manager in Grand Prairie, TX is $101,717.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,300.00 and $125,400.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What are popular job titles related to Cx Program Manager jobs in Grand Prairie, TX?

For Cx Program Manager jobs in Grand Prairie, TX, the most frequently searched job titles are:

What cities near Grand Prairie, TX are hiring for Cx Program Manager jobs?

Cities near Grand Prairie, TX with the most Cx Program Manager job openings:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Grand Prairie, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $101,717 per year, or $48.9 per hour.

Commissioning (Cx) Program Engineer

Prime Data Centers

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

About Prime Data Centers
Prime Data Centers (PDC) is a global developer and operator of hyperscale and wholesale data centers, delivering powered-shell, build-to-suit, and turnkey environments for cloud providers, AI companies, and large enterprises. With multi-gigawatt capacity operational and in development across top-tier U.S. markets and a growing European portfolio, Prime designs and builds mission-critical facilities engineered to scale - including AI/GPU-ready data halls with air, hybrid, and liquid cooling options.
About the role
The Commissioning (Cx) Program Engineer, CxE, is the project-level administrator of Prime's global commissioning program across a regional portfolio. The CxE owns the entire commissioning lifecycle for each project in the designated region, from RFP to turnover.
As the is an owner's-representative, the CxE will be executing testing on site, enforcing the standards, govern the commissioning lifecycle, integrate commissioning with construction and design teams, and drive third-party commissioning agents (CxAs) and project teams toward on-time, defect-free turnovers to Operations.
The CxE will be accountable for the management, quality, schedule, and closeout of commissioning processes. This role will also be part of the global commissioning team, coordinating closely with leadership and the other regional CxEs to drive success. Prime is strategically placing Cx management personnel in each of its domestic development hubs: Denver, Phoenix, Chicago, Dallas, and Austin.
What you'll do
  • Enforce Prime's commissioning standards, templates, and processes - including commissioning plans, installation and pre-functional checklists, functional performance tests, IST scripts, and issues/closeout logs.
  • Coordinate closely with leadership to refine corporate standards and processes.
  • Own and oversee the L2-L5 commissioning lifecycle framework for the campus.
  • Be an expert on project specifics and requirements, ensuring each project is scoped and executed properly.
  • Develop and execute contracts for Cx services, from RFP development, budgeting, scheduling through completion and turnover. Analyze and approve change orders and equipment costs.
  • Integrate with Prime's Quality department to support assurance and consistency.
  • Support other CxEs and projects, occasional travel to other campuses and to the Denver Office.
  • Establish and track program-level KPIs (schedule adherence, issue resolution rates, turnover quality, etc.) and perform regular reporting to leadership.
  • Monitor and support the project through its entire lifecycle from a commissioning perspective: contractor and vendor selection, drawing package development, equipment selection and procurement, etc.
  • Provide oversight and technical direction to project teams, contractors, and third-party CxA vendors across multiple simultaneous projects.
  • Integrate the commissioning schedule with design, procurement, and construction milestones; identify and mitigate schedule risks before they affect commissioning or turnover.
  • Oversee pre-functional and functional testing of MEP systems and lead/govern integrated systems testing (IST), including failure-mode and load-bank scenarios, utility-loss simulations, UPS/generator/ATS switchovers, cooling-plant sequencing, and BMS/EPMS responses, etc.
  • Drive issues identification, triage, and resolution to closure; ensure root-cause tracking rather than symptomatic fixes. Contribute to and maintain Lessons Learned documentation, with frequent revisiting and presentations to leadership and other project teams.
  • Scope, select, onboard, and manage third-party CxA providers in coordination with leadership; track, review, and approve deliverables, schedules, testing scripts, and reports. Direct and course-correct as necessary to adhere to schedule, budget, and quality expectations.
  • Serve as the commissioning point of contact for construction/development teams, design engineers, contractors, equipment vendors, and customers, as applicable.
  • Coordinate with the site Operations teams to ensure a clean handover, training, and operational readiness.
  • Ensure complete, auditable commissioning documentation and final Cx reports for each project.
  • Own closeout and turnover packages; confirm operations training and as-built/record documentation are in place before handover.
  • Support commissioning budgeting, forecasting, and cost controls across the program.
  • Contribute to strategic planning to build, mentor, and scale the commissioning team as the company grows.

Qualifications
Required
  • Bachelor's degree in mechanical, electrical, or related engineering discipline - or equivalent mission critical/data center experience in lieu of degree.
  • 8+ years in commissioning, MEP engineering, or mission-critical construction, including 5+ years successfully delivering data center projects.
  • Demonstrated experience managing multiple concurrent projects and/or leading commissioning teams.
  • Working knowledge of the full L0-L5 mission critical commissioning lifecycle.
  • Strong command of/subject matter expertise in mission-critical MEP systems - power distribution, UPSs, generators, switchgear/ATSs, chilled-water and air/liquid cooling systems, controls (BMS/EPMS), and fire/life safety, etc.
  • Ability to read and interpret construction drawings, specifications, sequences of operations, and contracts.
  • Familiarity with applicable standards, codes, and best practices (e.g., ASHRAE, NEC/NFPA, etc.).
  • Excellent written and verbal communication; able to lead triage calls, present status to leadership, and hold vendors accountable.
  • Comfort executing responsibilities in a professional leadership role while acting as a representative of Prime
  • Willing and able to travel to project sites (domestic; international as the portfolio requires).

Preferred
  • Experience with hyperscale and high-density AI/GPU data center applications, including air/liquid/DTC thermal management systems.
  • Owner's representative or owner/developer-side commissioning experience.
  • Professional and commissioning certifications (e.g., ACG CxA, BCxP, EIT, PE, etc.).
  • Experience building and standardizing a commissioning program across a growing portfolio.
  • Financial acumen: budgeting, forecasting, and cost management.

Physical & Travel
  • Ability to conduct site walks in active construction and data hall environments, including navigating stairs, ladders, and elevated areas.
  • Travel to external project sites and Denver Office estimated at 20%, varying with the active project pipeline and needs across different regions and employee location.

Benefits
  • Competitive salary range - $130,000 - $155,000 - and performance bonus program
  • 401k fully vested upon enrollment, up to a 4% employer match
  • 100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability
  • Paid Time Off + Sick time

Applications will be accepted on an ongoing basis.
Prime is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, age, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, genetic information, ancestry, national origin, citizenship, protected veteran or military status, disability status, or any other classification protected by federal, state, or local laws and ordinances.
Applications will be accepted on an ongoing basis.
Prime is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, age, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, genetic information, ancestry, national origin, citizenship, protected veteran or military status, disability status, or any other classification protected by federal, state, or local laws and ordinances.
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