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Cx Program Manager Jobs in Austin, TX (NOW HIRING)

Braze

Director, CX Business Systems

Austin, TX

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Hut 8

Superintendent, Mechanical

Austin, TX

... the CXQC Field Manager and Mechanical SME - your installation quality is the Cx schedule ... a live Cx program. - Strong trade-sequencing instincts in congested, schedule-critical space ...

CertifID LLC

CX Operations Manager

Austin, TX · On-site

Own the CX tech stack in partnership with the GTM Technology Manager (CRM, CS platform, support ... A track record of building onboarding, retention, or expansion programs from scratch or ...

Everlywell

Senior Product Manager, Enterprise

Austin, TX · On-site

$125K - $165K/yr

... programs * Build strong partnerships with CX operations, fulfillment, and clinical teams What we ... management experience * Proven results improving operational metrics - bring the numbers

Everlywell

Senior Product Manager, Enterprise

Austin, TX · Remote

$125K - $165K/yr

... programs * Build strong partnerships with CX operations, fulfillment, and clinical teams What we ... management experience * Proven results improving operational metrics - bring the numbers

Everlywell

Senior Product Manager, Enterprise

Austin, TX · Remote

$125K - $165K/yr

... programs * Build strong partnerships with CX operations, fulfillment, and clinical teams What we ... management experience * Proven results improving operational metrics -- bring the numbers

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Austin, TX

Cx Program Manager information

See Austin, TX salary details

$38.2K

$106.5K

$155.6K

How much do cx program manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for cx program manager in Austin, TX is $106,516.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,800.00 and $131,300.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What are popular job titles related to Cx Program Manager jobs in Austin, TX?

For Cx Program Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in Austin, TX look for?

The top searched job categories for Cx Program Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Cx Program Manager jobs?

Cities near Austin, TX with the most Cx Program Manager job openings:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $106,516 per year, or $51.2 per hour.

Director, CX Business Systems

Braze

Austin, TX

Full-time

Re-posted 18 days ago

Job description

WHAT YOU'LL DO

Braze is a leading customer engagement platform, powering relevant and memorable experiences between brands and their customers. We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic roadmap for our CX technology stack. This is a critical and visible leadership role for an experienced and visionary professional who can combine a deep understanding of business processes and best practices, with a mastery of technology to drive operational excellence and accelerate company growth.

This role will be responsible for defining and executing the strategy, roadmap, development, ownership, and maintenance of all business systems supporting our CX business domain that includes - Expert/Professional Services, Partner Led Delivery, Customer Success, and Customer/Technical Support business functions. This role demands a leader who can lead a high-performing BSA and TPM team, serve as a strategic technology partner to CX executive leadership, and drive the adoption of AI across the CX technology stack. 

Responsibilities:

  • Lead and develop a high-performing team of Business Systems Analysts (BSA) and Technical Program Managers (TPM), fostering a culture of innovation, collaboration, and continuous improvement
  • Drive delivery excellence through iterative shipping, clear acceptance criteria, UAT protocols, and comprehensive documentation (Program Charter, BRDs, FRDs, SOPs) that enable effective system adoption
  • Build strong relationships with executive stakeholders across the CX domain, translate their objectives into scalable technology strategy, and communicate decisions, tradeoffs, and outcomes transparently
  • Collaborate closely with the CX Operations and Enablement/Productivity teams to drive organizational efficiencies
  • Oversee the full lifecycle of CX systems initiatives - from initiation and vendor selection through implementation, optimization, and governance
  • Lead AI adoption across the CX technology stack - partner with stakeholders to identify high-impact use cases, evaluate AI-native tooling, and embed AI-driven automation into CX workflows (e.g. case routing, health scoring, lifecycle triggers, etc)
  • Drive AI-first transformation within the BSA+TPM team by codifying AI workflows into shared practice, setting role-level expectations for AI-enabled work, and scaling capacity and quality through agentic workflows and automated analysis
  • Partner with the Data Analytics and Growth Engineering teams to ensure CX systems are built on a reliable data foundation - aligning on data models, integrations, pipeline dependencies, and reporting infrastructure to power CX insights and AI initiatives
  • Serve as the principal advisor on CX systems, ensuring a cohesive and integrated technology ecosystem cross-functionally
  • Stay abreast of emerging CX technologies and industry trends, evaluating their potential application to enhance Braze's CX capabilities
  • Own and manage vendor relationships for CX technology platforms, optimizing value and service levels
  • Own vendor and cross-functional escalations. Drive resolution on contract and scope disputes, capacity and commitment conflicts with delivery partners, and competing prioritization, partnering with CX-Ops to balance urgency with roadmap commitments
  • Own and manage the CX systems, their budgets and resources, and make strategic decisions on technology investments and resource allocation
  • Own the CX technology transformation roadmap, including active platform rollouts and net-new platform decisions
  • Lead work intake governance, OKR definition and feasibility, charter discipline, and capacity planning against roadmap commitments
  • Partner closely with the Business Systems Delivery & Support teams to ensure seamless technical execution of CX platform enhancements

WHO YOU ARE

  • Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering, Business, or a related field; MBA is a plus
  • 15+ years of experience in Business Systems, with at least 5 years in a leadership or management role focused on CX systems
  • Proven track record of successfully leading CX technology strategy and delivering large-scale technology initiatives, with a deep understanding of project / program management methodologies and best practices
  • Experience establishing and running new functions within existing organizations
  • Working experience in Salesforce (Service Cloud, Customer Experience Cloud), and other common CX tools, e.g., Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify, etc. 
  • Exceptional leadership, communication, and stakeholder management skills, with the ability to influence and build consensus among diverse stakeholders at all levels of the organization
  • Strategic, data-driven mindset with a hands-on approach - equally comfortable defining the vision and guiding the team through tactical technical challenges
  • Strong business acumen and a deep understanding of the end-to-end Post Sales / CX processes for a SaaS business like Braze
  • Hands-on experience evaluating and deploying AI solutions in a CX or GTM context - including AI-native SaaS tools, workflow automation, and data-driven decision systems - with the ability to translate business outcomes into technology requirements
  • Proven ability to manage complex projects with multiple dependencies and cross-functional teams
  • Familiarity with agile development methodologies for system enhancements and implementations

Bonus Points If You Have:

  • Certifications in one or more core CX technology platforms, e.g. Salesforce, Gainsight, Certinia, etc. 
  • Experience with integrations and API management
  • Familiarity with data warehousing, business intelligence (BI), and reporting tools
  • Understanding of data privacy regulations (e.g. GDPR, CCPA, etc) as they relate to CX/GTM data

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $184,000 and $234,000/year with an expected On Target Earnings (OTE) between $217,000 and $275,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

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