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Cx Program Manager Jobs in Georgetown, TX (NOW HIRING)

Port

CX Operations & Programs Manager

Austin, TX · On-site +1

... Programs Manager t o join our Customer Experience team, reporting directly to the Head of CX ... Scaled Program Design & Execution : Lead the end-to-end development and implementation of scalable ...

Braze

Director, CX Business Systems

Austin, TX · On-site

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Sangoma

Engineering Team Lead - CX/CCaaS Platform(Remote)

Austin, TX · On-site +1

$101K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

You'll collaborate closely with Engineering Management, Product Management, and cross-functional ... Matching 401K program - 100% match on 4%. * Employee Stock Purchase Plan after one year of service.

Everlywell

Product Manager, Delivery

Austin, TX · Remote

... programs * Build strong partnerships with CX operations, fulfillment, and clinical teams What we ... management experience * Proven results improving operational metrics - bring the numbers

Everlywell

Product Manager, Delivery

Austin, TX · Remote

... programs * Build strong partnerships with CX operations, fulfillment, and clinical teams What we ... management experience * Proven results improving operational metrics -- bring the numbers

Everlywell

Product Manager, Delivery

Austin, TX · On-site

... programs * Build strong partnerships with CX operations, fulfillment, and clinical teams What we ... management experience * Proven results improving operational metrics - bring the numbers

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Showing results 1-20

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Georgetown, TX

Cx Program Manager information

See Georgetown, TX salary details

$35.8K

$99.8K

$145.9K

How much do cx program manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for cx program manager in Georgetown, TX is $99,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $123,100.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What job categories do people searching Cx Program Manager jobs in Georgetown, TX look for?

The top searched job categories for Cx Program Manager jobs in Georgetown, TX are:

What cities near Georgetown, TX are hiring for Cx Program Manager jobs?

Cities near Georgetown, TX with the most Cx Program Manager job openings:

Cx Program Manager jobs near you

CX Operations & Programs Manager

Port

Austin, TX • On-site, Remote

Full-time

Posted 4 days ago

Job description

Description
Port is the Agentic SDLC Platform. The way engineering teams build software is constantly evolving, and every new wave - such as AI agents operating across the SDLC - makes engineering more powerful, but also more complex and chaotic.
Port turns that chaos into control: one platform to build, govern, and operate the software development lifecycle, enabling every team to move as fast as technology allows.
Following our $100M Series C funding round, we are entering an exciting stage of significant growth and global expansion. As a product-led company, we believe the recipe for success is a world-class product that speaks for itself.
Role Overview
We are seeking a strategic, technical, and data-driven CS Operations & Programs Manager to join our Customer Experience team, reporting directly to the Head of CX Programs. In this role, you will hold direct end-to-end ownership across three key pillars: leading critical internal and cross-functional CX programs, building scaled automated programs for our Digital Success segment, and hands-on management of our core CS tech stack (HubSpot, Snowflake data mapping, and workflow automations).
Key Responsibilities
  • Executive Strategy & Alignment: Partner closely with the GTM leadership team to translate executive priorities into clear operational roadmaps, manage team operating cadences, and drive cross-functional programs.
  • Scaled Program Design & Execution: Lead the end-to-end development and implementation of scalable customer programs for our Digital Success segment, including automated onboarding nurtures and early health/risk detection triggers.
  • CS Infrastructure & CRM Administration: Directly configure and maintain HubSpot CS workflows, custom properties, project objects, and view structures to streamline daily CS execution and create seamless workflows for customer-facing teams.
  • Data Architecture & Customer 360: Partner with Data Analytics and Engineering teams to drive normalization and data hygiene across Snowflake (data warehouse) and HubSpot (CRM) to ensure accurate Customer 360 visibility.
  • Cross-Functional Automation: Collaborate with GTM Engineering and IT to spec, deploy, and maintain key workflow integrations (such as n8n or Zapier automations).
  • Process Optimization & Triage: Evaluate incoming cross-functional operational requests from CS leadership, building clear business trade-off frameworks to balance immediate triage needs with long-term infrastructure scalability.
  • Reporting & Analytics: Build and maintain operational dashboards in Looker, or Tableau to provide leadership with clear visibility into program ROI, account engagement, and retention performance.

Requirements
  • 3+ years of experience in CS Operations, RevOps, or GTM Program Management roles in a fast-growing B2B SaaS environment.
  • Proven track record of leading cross-functional and internal programs from executive concept through technical configuration, rollout, and team adoption.
  • Hands-on CRM administration experience building and configuring workflows, custom objects, properties, and pipelines in HubSpot (or Salesforce).
  • Strong data literacy and understanding of relational database schemas, account ID mapping, and data warehouse environments (Snowflake).
  • Working familiarity with workflow automation platforms (n8n, Zapier) and data visualization tools (Looker, Tableau, Metabase).
  • Exceptional communication, stakeholder management, and organizational skills, with comfort framing trade-offs and recommendations for executive leadership.

Apply