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Cx Program Manager Jobs in Grand Prairie, TX (NOW HIRING)

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

The non-profit organization provides a program for young people that builds character, trains them ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

The non-profit organization provides a program for young people that builds character, trains them ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

NAVA Software Solutions

Engineering Manager

Plano, TX · On-site

Experience managing the delivery of SDKs, CX Frameworks and SaaS products. * Experience in machine learning and GenAI. * Experience managing programs on public cloud platforms such as AWS and GCP

Skanska USA

Commissioning Manager

Dallas, TX · On-site

Commissioning Manager leads the CX efforts through all levels (1-5). This individual possesses the ... Specifically the Navy Nuke or Electrician/HVAC Program. Our Investment in you: * * * We believe ...

Skanska USA

Commissioning Manager

Dallas, TX · On-site

Commissioning Manager leads the CX efforts through all levels (1-5). This individual possesses the ... Specifically the Navy Nuke or Electrician/HVAC Program. Our Investment in you: * * * We believe ...

Voxai Solutions, Inc.

Customer Success Manager

Coppell, TX · On-site

$80K - $120K/yr

Drive adoption and optimization of CCaaS platforms and CX technologies * Own the customer lifecycle ... Program management and strategic mindset * Strong business acumen and ability to connect technology ...

JLL

QA/QC Engineer (MEP/Cx)

Dallas, TX

... JLL-SKAE QA/QC Program throughout the L1-L5 commissioning (Cx) levels or ... Manage all issues and observations in the required software platform and ensuretimelycloseout ...

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Showing results 21-40

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Grand Prairie, TX

Cx Program Manager information

See Grand Prairie, TX salary details

$36.4K

$101.7K

$148.6K

How much do cx program manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for cx program manager in Grand Prairie, TX is $101,717.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,300.00 and $125,400.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What are popular job titles related to Cx Program Manager jobs in Grand Prairie, TX?

For Cx Program Manager jobs in Grand Prairie, TX, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in Grand Prairie, TX look for?

The top searched job categories for Cx Program Manager jobs in Grand Prairie, TX are:

What cities near Grand Prairie, TX are hiring for Cx Program Manager jobs?

Cities near Grand Prairie, TX with the most Cx Program Manager job openings:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Grand Prairie, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 2% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $101,717 per year, or $48.9 per hour.

Lead Project/Program Manager - Call Center Ops Support

AT and T

Dallas, TX • On-site

$118K - $178K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

AT&T rating

7.3

Company rating: 7.3 out of 10

Based on 729 frontline employees who took The Breakroom Quiz

52nd of 99 rated telecommunications companies

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
Lead Project/Program Mgmt - Call Center Ops Support
(Customer Care Operations Support | Data & Analytics)
Overview
We're looking for a Lead Project / Program Manager to drive transformation across our Customer Care Operations Support organization. This is not a traditional PM role. You'll operate at the intersection of data, business intelligence, and execution-partnering across Operations, Product, Data, and Technology to turn insights into real, scalable outcomes. If you thrive in fast-moving environments, can bring clarity to ambiguity, and love turning data into action-this role is built for you.
What You'll Do
Drive End-to-End Program Delivery
Lead complex, cross-functional initiatives from concept through execution-ensuring alignment to scope, timeline, budget, and business outcomes.
Turn Data into Action
Translate analytics and insights into clear strategies, prioritized roadmaps, and measurable business impact.
Lead Cross-Functional Execution
Act as the central connector across business and technical teams-aligning priorities, dependencies, and execution plans.
Optimize Customer Care Operations
Identify opportunities to improve CX, efficiency, and performance through analytics, automation, and scalable solutions.
Own Planning & Governance
Manage project intake, planning, resource allocation, reporting, and governance to ensure delivery excellence.
Manage Risk & Solve Problems
Proactively identify risks, remove blockers, and drive resolution across stakeholders and teams.
Communicate at the Executive Level
Deliver clear, concise updates, insights, and recommendations to senior leadership.
Influence Without Authority
Lead through influence-aligning diverse stakeholders and mentoring teams to drive outcomes.
Top Must-Have Experience
  • Proven success leading large-scale, cross-functional programs with measurable business impact
  • Strong ability to translate strategy into execution (roadmaps, prioritization, delivery)
  • Experience working in data-driven environments (analytics, BI, operations, or CX)
  • Exceptional stakeholder management and communication skills
  • Demonstrated ownership of end-to-end delivery (risk, dependencies, governance, execution)
  • Ability to operate in ambiguous, fast-paced environments and drive clarity

Preferred Background
  • Experience supporting Customer Care, Operations, or Customer Experience organizations
  • Exposure to business intelligence, analytics, or automation initiatives
  • Familiarity with Agile, Waterfall, or hybrid delivery models
  • Track record of influencing senior leadership and cross-functional teams

Why This Role Stands Out
  • High-visibility role with direct impact on customer experience and operational performance
  • Opportunity to lead transformation initiatives at scale
  • Work at the intersection of data, strategy, and execution
  • Partner with senior leaders across the business

Minimum Qualifications
  • Bachelor's degree (or equivalent experience)
  • ~5+ years of experience in project/program management, operations, or analytics-driven roles
  • Experience in e-Commerce, B2C, and Consumer/Customer focused companies is highly desirable.
  • Certifications (PMP, Agile, etc.) a plus

Bottom Line
If you're a business-minded program leader who can connect data, strategy, and execution-and want to drive meaningful transformation-this is a high-impact opportunity.
Call to action
If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
Our Lead Project/Program Mgmt jobs earn between $118,800.00 - $178,200.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:
40
Time Type:
Regular
Location:
Dallas, Texas
Salary Range:
$118,800.00 - $178,200.00
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

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