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Cx Program Manager Jobs in Texas (NOW HIRING)

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

The non-profit organization provides a program for young people that builds character, trains them ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

ettain group

Business Analyst- Oracle CX

Irving, TX

The non-profit organization provides a program for young people that builds character, trains them ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

Dialpad

CX Learning Experience Designer

Austin, TX · On-site

You'll also assist with course management and creation in our customer-facing university ... programs. You will use the LMS (Docebo) to track learner completion and comprehension, and to ...

System Pavers

Tech Team Lead - Remote

Austin, TX · On-site +1

$140K - $160K/yr

... the Program Manager who owns overall delivery accountability * Evaluate and implement emerging CX technologies - including AI platforms (e.g., Leaping AI, SIRO, GTR) - that improve the customer ...

syspavers

Tech Team Lead - Remote

Austin, TX · Remote

$140K - $160K/yr

... with the Program Manager who owns overall delivery accountability * Evaluate and implement emerging CX technologies -- including AI platforms (e.g., Leaping AI, SIRO, GTR) -- that improve the ...

Yum! Brands

Associate Manager, XM Listening

Plano, TX

$97K - $108K/yr

Manage BAU (business-as-usual) needs for both CX and EX program requirements (e.g. managing KFC Listens inbox). Product & Data Management * Maintain a prioritized list of XM product features with ...

Dialpad

CX Learning Experience Designer

Austin, TX · Remote

You'll also assist with course management and creation in our customer-facing university ... programs. You will use the LMS (Docebo) to track learner completion and comprehension, and to ...

NAVA Software Solutions

Engineering Manager

Plano, TX · On-site

Experience managing the delivery of SDKs, CX Frameworks and SaaS products. * Experience in machine learning and GenAI. * Experience managing programs on public cloud platforms such as AWS and GCP

Clayco

Commissioning Manager

Lubbock, TX · On-site

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Lubbock, TX

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Lubbock, TX · On-site

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Lubbock, TX

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Lubbock, TX

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Lubbock, TX · On-site

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

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Showing results 1-20

All JobsCx Program Manager JobsCx Program Manager Jobs in Texas

Cx Program Manager information

See Texas salary details

$35.9K

$100.1K

$146.3K

How much do cx program manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for cx program manager in Texas is $100,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $123,400.00 per year, depending on experience, location, and employer.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Texas? For Cx Program Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Texas look for? The top searched job categories for Cx Program Manager jobs in Texas are:
What cities in Texas are hiring for Cx Program Manager jobs? Cities in Texas with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Business Analyst- Oracle CX

Business Analyst- Oracle CX

ettain group

Irving, TX • On-site

Contractor

Posted 5 hours ago

Job description

Company Description
One of the nation's largest and most prominent values-based youth development organizations. The non-profit organization provides a program for young people that builds character, trains them in the responsibilities of participating citizenship, and develops personal fitness.
Job Description
  • Acts as the liaison between business users and the technical resources on the project team many of which will be from a Professional Services partner
  • Work with key business users to gather, define, and formally document business requirements
  • Interprets and documents business processes and business rules
  • Provides input to the configuration of products by analyzing requirements and studying system capabilities
  • Provides input to how the business processes may need to change to accommodate the product functionality
  • Provides support to help desk and QA to ensure alignment with requirements
  • Assists in preparing and reviewing announcements and publications related to new systems and features
  • Assists in preparing or reviewing training documentation
  • Guides interpretation of business problems and requirements
  • Reviews project solution to ensure it addresses defined requirements
  • Performs the responsibilities of a project team member
  • Must have strong communication skills and presentation skills
  • Facilitate work sessions
  • Drive resolution

Qualifications
  • 7+ years as a BA
  • Waterfall experience
  • COTS experience
  • Experience working with Professional Services partners
  • Meeting facilitator
  • Ability to work well under deadline pressures
  • ability to take complete ownership of their project and drive issues to resolution
  • Flexible
  • Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and Knowledge Management System modules
  • If no direct experience with the Oracle CX CRM and/or Knowledge Management System modules, then experience needed with other vendor CRM, Ticket, and Knowledge Management

Additional Information
7-9 month contract
All your information will be kept confidential according to EEO guidelines.

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