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Cx Program Manager Jobs in Texas (NOW HIRING)

Sangoma

Engineering Team Lead - CX/CCaaS Platform(Remote)

Austin, TX · On-site +1

$101K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

You'll collaborate closely with Engineering Management, Product Management, and cross-functional ... Matching 401K program - 100% match on 4%. * Employee Stock Purchase Plan after one year of service.

Vertex Innovations

Cx-QA/QC Specialist

Amarillo, TX · On-site

$130K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mission-Critical Data Center Construction | Cx-QA/QC Specialists LOCATION Amarillo, TX (US) TRAVEL ... and technical program management for hyperscale, enterprise, and telecom clients. We deliver ...

Vertex Innovations

Cx-QA/QC Specialist

Amarillo, TX · On-site

$130K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mission-Critical Data Center Construction | Cx-QA/QC Specialists LOCATION Amarillo, TX (US) TRAVEL ... and technical program management for hyperscale, enterprise, and telecom clients. We deliver ...

Vertex Innovations

Cx-QA/QC Specialist

Amarillo, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Cx-QA/QC Specialist ensures that electrical and mechanical systems in data center projects meet ... and technical program management for hyperscale, enterprise, and telecom clients. We deliver ...

Vertex Innovations

Cx-QA/QC Specialist

Amarillo, TX · On-site

$130K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mission-Critical Data Center Construction | Cx-QA/QC Specialists LOCATION Amarillo, TX (US) TRAVEL ... and technical program management for hyperscale, enterprise, and telecom clients. We deliver ...

NAVA Software Solutions

Engineering Manager

Plano, TX · On-site

Experience managing the delivery of SDKs, CX Frameworks and SaaS products. * Experience in machine learning and GenAI. * Experience managing programs on public cloud platforms such as AWS and GCP

Clayco

Commissioning Manager

Lubbock, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Lubbock, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Lubbock, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Lubbock, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

Clayco

Commissioning Manager

Lubbock, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Texas

Cx Program Manager information

See Texas salary details

$35.9K

$100.1K

$146.3K

How much do cx program manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for cx program manager in Texas is $100,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $123,400.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Texas? For Cx Program Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Texas look for? The top searched job categories for Cx Program Manager jobs in Texas are:
What cities in Texas are hiring for Cx Program Manager jobs? Cities in Texas with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $100,116 per year, or $48.1 per hour.

Engineering Team Lead - CX/CCaaS Platform(Remote)

Sangoma

Austin, TX • On-site, Remote

$101K - $133K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 hours ago

Job description

Engineering Team Lead - CX/CCaaS Platform

Build It. Scale It. Lead by Example.

At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX) solutions used by organizations worldwide.

We are seeking an experienced Engineering Team Lead - CX/CCaaS Platform to provide technical leadership for our Contact Center and Customer Experience engineering team. This role is ideal for a senior engineer who enjoys solving complex technical challenges while mentoring teammates, driving engineering excellence, and helping deliver high-quality cloud communications solutions.

As a Team Lead, you will remain hands-on in development while serving as the technical leader for your team. You'll collaborate closely with Engineering Management, Product Management, and cross-functional teams to deliver scalable, reliable, and innovative solutions.

Location: United States, Canada, or Medellin, Colombia

Your Role
  • Lead the day-to-day technical direction for a team of software engineers.
  • Serve as the primary technical mentor, providing coaching, code reviews, and guidance to team members.
  • Contribute directly to software design, architecture, development, debugging, and production support.
  • Collaborate with Product Management to refine requirements, estimate work, and deliver customer-focused solutions.
  • Help prioritize work, remove technical roadblocks, and support sprint planning and execution.
  • Drive the development and continuous improvement of Sangoma's CX and CCaaS platforms with a focus on scalability, reliability, and performance.
  • Participate in architecture discussions and promote engineering best practices across the team.
  • Champion modern software development practices, including CI/CD, automated testing, Infrastructure as Code, and observability.
  • Support production operations by assisting with troubleshooting, root cause analysis, and continuous platform improvements.
  • Work closely with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences.
  • Assist Engineering Management with technical planning, onboarding, and mentoring new engineers.

Requirements

Your Background
  • 6+ years of professional software engineering or platform development experience.
  • Previous experience serving as a Technical Lead, Team Lead, Senior Software Engineer, or similar role.
  • Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments.
  • Strong software engineering background with experience building modern distributed applications.
  • Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
  • Experience designing and developing cloud-native applications, APIs, and microservices.
  • Experience working in Linux/Unix environments.
  • Experience with PostgreSQL, MySQL, or similar relational databases.
  • Experience with Git, CI/CD pipelines, automated testing, and Agile development practices.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
  • Strong communication skills with a passion for mentoring engineers and collaborating across technical teams.
Preferred Qualifications
  • Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations.
  • Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies.
  • Experience with Elixir is highly desirable.
  • Experience with AWS, Azure, or Google Cloud.
  • Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.

Benefits

What We Offer:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?

 Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

 Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Apply