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Cx Program Manager Jobs in Minnesota (NOW HIRING)

Metropolitan Council

Manager, Rider Insights

Saint Paul, MN · On-site

$101K - $165K/yr

... program in support of CX priorities and the CX Action Plan. Determine and own customer feedback ... Manage the Rider Insights business unit budget by tracking expenses, updating projections, and ...

Metropolitan Council

Manager, Rider Insights

Saint Paul, MN · On-site +1

$101K - $165K/yr

... program in support of CX priorities and the CX Action Plan. * Determine and own customer feedback ... Manage the Rider Insights business unit budget by tracking expenses, updating projections, and ...

Granicus

Experience Partner 2

Saint Paul, MN · On-site

$117K/yr

Design & deliver strategic program reviews to infuse CX subject matter expertise and develop ... Ability to manage multiple client relationships and competing priorities. * Commitment to diversity ...

Socket.dev

Customer Experience Director

Woodbury, MN · On-site

$141 - $170/hr

Manage external spend and resource plans for the CX function; monitor budgets, forecast needs, and ... Talent Development program. Create a better life for patients, clinicians, and hospital ...

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Minnesota

Cx Program Manager information

See Minnesota salary details

$37.7K

$105.2K

$153.8K

How much do cx program manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for cx program manager in Minnesota is $105,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,900.00 and $129,800.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Minnesota? For Cx Program Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Minnesota look for? The top searched job categories for Cx Program Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Cx Program Manager jobs? Cities in Minnesota with the most Cx Program Manager job openings:
Cx Program Manager jobs near you

CX Program Specialist (Hybrid-Cottage Grove, MN)

Andersen Corporation

Cottage Grove, MN • On-site

$62K - $94K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

ANDERSEN CORPORATION SUMMARY:
At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.
Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector.
Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
JOB DESCRIPTION:
This position provides foundational support for customer experience programs, tools, and processes. The role is responsible for request intakes, documentation updates, platform support, communication coordination, training logistics, and follow-up activities that help users follow established customer experience processes.
Responsibilities:
  • Support administration of customer experience programs and tools, including request tracking, platform and user updates, meeting materials, partner follow-up, and feedback, alerts, closed-loop activity, and survey or reporting resources.
  • Provide foundational support to the retail Network and internal users by responding to questions, tracking requests, supporting training logistics, updating resources, documenting follow-up needs, and escalating complex items as needed. Assist users with program tools and materials, and gather feedback examples that support messaging, resources, and execution.
  • Maintain and update documentation, user guides, process materials, meeting resources, and support content that help users follow established customer experience processes. Communication, training, and enablement material updates.
  • Support surveys, reporting, and data quality activities by updating recipient and user information, ensuring accuracy, documenting and resolving discrepancies, and following up or escalating with appropriate partners.

Direction of Others:
  • Provides no formal work direction. Coordinates follow-up, documentation updates, meeting logistics, and task tracking with peers or internal partners.

Minimum Qualifications, Skill and/or Competency Requirements:
  • Associate's degree or equivalent combination of education and experience.
  • Minimum 2-3 years of business experience, preferably in customer service, administrative support, retail support, program coordination, customer experience, or related field.
  • Customer-focused mindset with a commitment to providing responsive, accurate support.
  • Strong organizational skills with the ability to prioritize work, meet established deadlines, and consistently follow through on assigned tasks.
  • High attention to detail with a focus on accuracy and quality in day-to-day responsibilities.
  • Clear and effective written and verbal communication skills.
  • Ability to manage tasks, balance multiple priorities, and meet established deadlines.
  • Comfortable learning and using customer experience tools, systems, and processes, with troubleshooting skills and a collaborative, professional approach when working with internal partners and supporting users.

COMPENSATION:
Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process
PAY RANGE:
$62,960.00 - $94,440.00
CULTURE AND BENEFITS:
At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth, and future. Our benefits include:
  • 401 (k) Plan, Employer Fixed Contributions & Company Matching
  • Profit Sharing*
  • Medical, Dental and Vision Coverage*
  • Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
  • Life Insurance
  • Paid Time Off & Paid Holidays
  • Paid Maternity Leave & Paid Parental Leave*
  • Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.
PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

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