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Cx Program Manager Jobs in Minnesota (NOW HIRING)

You will be working in our Consumer Experiences (CX) Market, where you will have the opportunity to ... Employer sponsored Family Planning Program and employer Paid Parental Leave. * Learning & Career ...

VP of Customer Experience

Alexandria, MN · Remote

$133K - $170K/yr

... that the CX strategy supports portfolio objectives, successful product launches, and improved ... Technical Literacy: Proficiency with life sciences tech stacks, including SFDC CRM, and ...

VP of Customer Experience

Alexandria, MN

$133K - $170K/yr

... that the CX strategy supports portfolio objectives, successful product launches, and improved ... Technical Literacy: Proficiency with life sciences tech stacks, including SFDC CRM, and ...

VP of Customer Experience

Alexandria, MN · On-site +1

$133K - $170K/yr

Partner with Marketing, Sales and Product Management to ensure that the CX strategy supports ... Audit readiness and regulatory defensibility of customer-facing programs. Qualifications ...

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Cx Program Manager information

See Minnesota salary details

$37.7K

$105.2K

$153.8K

How much do cx program manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for cx program manager in Minnesota is $105,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,900.00 and $129,800.00 per year, depending on experience, location, and employer.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Minnesota? For Cx Program Manager jobs in Minnesota, the most frequently searched job titles are:
What cities in Minnesota are hiring for Cx Program Manager jobs? Cities in Minnesota with the most Cx Program Manager job openings:

Mechanical Commissioning Specialist (Entry Level)

Emanuelson - Podas Inc

Minneapolis, MN

$65K - $80K/yr

Other

Posted 18 days ago


Job description

Description

The Mechanical Commissioning (Cx) Specialist supports the commissioning of HVAC and plumbing systems to ensure building systems are installed, tested, and operating in accordance with design intent, owner requirements, and applicable codes and standards. This role involves site visits, documentation, coordination across trades, and active participation in commissioning activities. The Cx Specialist is reliable, eager to learn, and progressing toward greater independence while maintaining quality, organization, and professionalism. 


Commissioning Support & Project Execution

  • Support multiple commissioning projects from award through acceptance and occupancy.
  • Read, understand, and follow project-specific commissioning specifications and requirements.
  • Participate in commissioning planning, execution, and closeout activities.
  • Prioritize assigned tasks and manage individual deadlines to support overall project schedules.
  • Contribute to continuous improvement of commissioning processes and tools. 

Design & Document Review 

  • Read and understand full sets of construction drawings, including architectural, civil, structural, electrical, and mechanical disciplines. 
  • Perform initial reviews of shop drawings for completeness and conformance to design intent.
  • Begin applying applicable codes, standards, and commissioning requirements to assigned tasks. 
  • Review own work for quality and accuracy using established checklists. 

Field Activities & Site Engagement

  • Conduct site visits to observe system installation and progress.
  • Participate in field inspections, including accessing equipment using scaffolding as required.
  • Support equipment startups, functional testing, and test and balance activities.
  • Observe work quality and communicate issues or concerns to the Lead Commissioning Specialist or Engineer. 

Documentation & Record Keeping

  • Maintain clean, accurate, and organized commissioning records in accordance with EP standards.
  • Document site observations, testing activities, and follow-up items. 
  • Use proper filing standards and document control practices.
  • Assist with preparation of commissioning reports and deliverables. 

Communication & Coordination

  • Communicate effectively across trades, both internally and externally.
  • Use proper communication channels for project-related correspondence. 
  • Perform day-to-day project communications, including setting up meetings, sending updates, and drafting meeting minutes as directed.
  • Contribute to project updates and coordination meetings in a professional manner.
  • Develop site social skills and build productive working relationships with project stakeholders. 

Professional Responsibility & Team Engagement

  • Maintain consistent work hours, professional appearance, and appropriate conduct for office and site environments.
  • Keep an accurate calendar and manage assigned commitments and deadlines.
  • Stay focused on tasks, actively participate in meetings, and engage with team members.
  • Ask for help when needed and seek feedback to support learning and growth.
  • Balance work responsibilities with personal well-being.
  • Live out and uphold EP's core values: Family, Service, and Trust, and support EP's brand through meaningful Connections. 

Requirements

  • Authorization to work in the US.  No visa sponsorship available.   
  • Willingness to travel 30-60% is required.  Projects will be local within Minnesota, but also throughout the United States.
  • 2 year technical degree in Building Sciences and/or nationally recognized Commissioning Certification or Bachelor's degree in electrical or mechanical engineering from an ABET accredited program.

Physical Demands of the Position: 

  •  Lifting/Moving: 50lbs occasionally, 20lbs frequently. 
  • Climbing/Balancing: Frequent work on step ladders, extension ladders, scaffolding, and uneven surfaces. 
  • Walking: Extensive walking frequently required throughout a regular or extended workday. 
  • Stooping/Bending/Crawling: Frequent requirement and often necessary in confined spaces. 
  • Standing: Long periods of time standing will be required. 
  • Reaching: Frequent reaching overhead, horizontally, and below feet.
  • Driving Vehicles/Air Travel: Frequently required.