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Cx Program Manager Jobs in Minnesota (NOW HIRING)

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Background in Customer Success operations, enablement, or strategic programs * Familiarity with CX ...

Altura LLC

Energy Engineering Senior Analyst

Altura, MN · On-site +1

$90K - $110K/yr

... such as developing Cx plans, reviewing submittals, executing functional tests, and managing ... contribution program. Base salaries will be determined by factors such as geographic location ...

US Bank

Service Experience Lead

Saint Paul, MN · Hybrid

$98K - $115K/yr

Eight to ten years of experience in project management activities Preferred Skills/Experience ... Proven experience incustomer journey mapping, CX strategy, or service design * Strongroot cause ...

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Minnesota

Cx Program Manager information

See Minnesota salary details

$37.7K

$105.2K

$153.8K

How much do cx program manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for cx program manager in Minnesota is $105,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,900.00 and $129,800.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
What are popular job titles related to Cx Program Manager jobs in Minnesota? For Cx Program Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Minnesota look for? The top searched job categories for Cx Program Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Cx Program Manager jobs? Cities in Minnesota with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Commercial Effectiveness Manager

Commercial Effectiveness Manager

Bio-Techne

Minneapolis, MN • On-site

$115K - $190K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Bio-Techne rating

8.4

Company rating: 8.4 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Pay Range:
$115,900.00 - $190,450.00
About the role
We are seeking a driven Manager, Commercial Effectiveness to support our global sales teams across EMEA and North America. This role is crucial in executing our commercial operations strategy by focusing on Customer Relationship Management (CRM) and sales analytics. You will ensure our sales organisation has clean, reliable CRM data and impactful reporting to drive informed decision-making and improved sales productivity. Working closely with cross-functional teams, you will help implement enhancements to our CRM systems and sales processes, fostering a collaborative, innovative, and purpose-driven culture aligned with Bio-Techne's mission.
Key Responsibilities:
• Maintain CRM data integrity and accuracy across global commercial teams, ensuring high-quality, reliable data in our sales systems.
• Generate dashboards, KPI reports, and ad-hoc sales analyses to provide actionable insights on pipeline health, sales performance, and key trends.
• Track sales process performance (e.g. pipeline progression, opportunity conversion rates, sales cycle time) and identify areas for improvement to enhance sales productivity.
• Analyze sales data to provide insights for territory, process, and performance optimization, helping teams make data-driven decisions to drive growth
• Document and manage business requirements for CRM enhancements. Work with the IT/CX CRM team to configure and test new CRM functionalities that support commercial needs.
• Standardize and maintain sales process documentation and workflows.
• Support the rollout, user adoption, and training for new CRM features and sales process improvements.
• Collaborate closely with Sales Leadership, the Customer Experience (CX) CRM team, Marketing, and other stakeholders to align CRM tools and analytics initiatives with business objectives
• Manage and develop a small Commercial Effectiveness team, providing guidance, setting clear objectives, and fostering a high-performance, innovative and collaborative team culture.
Requirements:
Education and Experience:
• 5+ years of experience in sales operations, sales analytics, or similar commercial operations roles (preferably in life sciences, biotech, or related industries)
• Bachelor's degree (or equivalent) in Business, Data Analytics, Life Sciences or related fields. A relevant master's degree is a plus.
• Hands-on experience with CRM systems (especially Salesforce.com) and managing CRM or sales process improvement projects.
• Experience creating dashboards or working with business intelligence tools (e.g. PowerBI, Tableau) is highly desirable.
Knowledge, Skills and Abilities:
• Strong analytical and problem-solving skills, with the ability to interpret sales data and translate it into actionable insights and recommendations.
• Solid understanding of sales processes, CRM best practices, and pipeline metrics.
• Keen attention to detail with a commitment to data quality and governance.
• Excellent communication and interpersonal skills.
• Proven ability to collaborate cross-functionally in a global, matrixed organization, working with diverse teams to drive projects forward.
• Self-motivated with the ability to manage projects and influence without authority.
• Adaptability and continuous improvement orientation, with a customer-first mindset and willingness to innovate in processes and tools to enhance sales effectiveness.
• English Language Required. Additional Languages preferred.
• Travel required. 10%
Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimizing environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.
Why Join Bio-Techne:
  • We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
  • We invest in our employees' financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
  • We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
  • We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
  • We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
  • We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an E-Verify Employer in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

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