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Cx Program Manager Jobs in Florida (NOW HIRING)

Meta

Regional Quality Manager - Megasite

Miami, FL

$150K/yr

Experience leading QA/QC and Cx programs * Experience in mission critical power and cooling infrastructure or other critical systems * BS in Construction Management or Engineering or equivalent work ...

Rho Nutrition

Director of Customer Experience

Miami, FL · Remote

$135K/yr

... management program * Voice of Customer programs that feed directly into product roadmap decisions What Does Success Look Like in This Role * CX org is structured, stable, and proactive -- not ...

Freshworks

SI Partner Manager, North America

Miami, FL · On-site

Freshworks is building a strategic motion to displace incumbent ITSM and CX platforms through SI ... Design and execute structured onboarding programs that bring new SIs to first-deal-ready status ...

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Florida

Cx Program Manager information

See Florida salary details

$28.8K

$80.3K

$117.3K

How much do cx program manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for cx program manager in Florida is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What are popular job titles related to Cx Program Manager jobs in Florida?

For Cx Program Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in Florida look for?

The top searched job categories for Cx Program Manager jobs in Florida are:

What cities in Florida are hiring for Cx Program Manager jobs?

Cities in Florida with the most Cx Program Manager job openings:

Cx Program Manager jobs near you

Program Manager AI Enablement

ShipMonk

Fort Lauderdale, FL

Full-time

Re-posted 23 days ago

ShipMonk rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

About the Role:

AI is changing how every team at ShipMonk works—how engineers write code, how CX resolves tickets, how operations route shipments, how finance and analysts find answers. The tools are arriving faster than the organization can absorb them. We are seeking an AI Enablement Program Manager to close that gap: to run the company-wide program that turns AI from scattered experiments into a skill every employee can use well, safely, and with confidence.

In this role, you won't just "schedule training"—you'll run the program that levels up an entire company. You'll curate the curriculum, organize the cohorts, champion the tools, and drive adoption across every department. Your mission is to ensure that every team at ShipMonk knows what AI can do for their work, has the skills and tools to do it, and uses it responsibly—across the whole company.

Desired Experience:
  • Program Management Core: 2+ years, project management training, enablement, L&D, or cross-functional programs—you've run a schedule, wrangled stakeholders, and driven something to completion across more than one team.
  • Enablement & Education: Experience building or running learning programs (technical training, L&D, developer relations, or sales/CX enablement). You know how adults actually pick up skills—hands-on, in cohorts, against real work—not death by slide deck.
  • AI Fluency: Hands-on, current familiarity with modern AI tools—LLMs, AI assistants, prompting. You don't need to build the model; you need to help the marketer, the engineer, and the CX agent get real leverage from it, and you stay current in a field that moves monthly.
  • Operating Range: Comfortable working across Engineering, CX, Operations, Product, Finance, and People. You can tailor the same material to very different audiences and earn credibility with each.
  • Organized & Measured: You keep a program on the rails—calendars, enrollment, content, follow-through—and you track whether it's actually working.
  • Nice to have: Experience in logistics, supply chain, or e-commerce; familiarity with AI responsible-use or data-privacy basics.
Skills & Responsibilities:
  • Curriculum Curation (The Backbone): Assemble and maintain a tiered AI curriculum—from "AI for everyone" foundations to role-specific tracks for engineering, CX, ops, and analytics. Keep it current as tools change, sourcing external content where it's faster than building.
  • Cohort & Session Delivery (The Engine): Schedule and run recurring cohorts and workshops across both Prague and US time zones. Handle enrollment, logistics, materials, and follow-up so sessions actually happen and actually land.
  • Adoption & Champions (The Reach): Drive enrollment and make AI literacy a default expectation rather than an opt-in perk. Stand up a network of embedded "AI champions" in each team so the program scales beyond one person.
  • Tooling Coordination: Maintain the catalog of approved AI tools and the sandboxes people learn in, and help people get access and get started.
  • Responsible Use: Work with Security, Legal, and Platform to fold practical, safe-use guidance—data handling, approved tools, what not to do—into the curriculum, so the guardrails are taught, not bolted on.
  • Stakeholder Coordination: Be the connective tissue between leadership's AI goals and the front line. Work with the department leads to spot high-leverage use cases and turn them into training that sticks.
  • Adoption Tracking & Reporting: Track enrollment, completion, active tool usage, and self-reported productivity, and report progress to leadership on a regular cadence—using the data to decide what to double down on and what to drop.

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

  • Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
    ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
    ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
    ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
    ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

  • Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
  • People make ShipMonk: We believe in our team and invest in our people.
  • Own it: We take ownership of our work, our mistakes, and our successes.
  • Get sh*t done: We're a fast-paced, high-growth company that values action and results.
  • Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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