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Cx Program Manager Jobs in Florida (NOW HIRING)

Osaic

Manager, Advisor Experience

Saint Petersburg, FL · On-site

$100K - $120K/yr

Customer Experience Opportunity in Financial Services Manager, Advisor Experience Location(s ... Organizational Adoption of Customer Experience - facilitate overall CX program governance, working ...

New

Osaic

Manager, Advisor Experience

Saint Petersburg, FL · On-site

$100K - $130K/yr

As a Customer Experience (CX) Manager you will help lead enterprise CX strategy for financial ... Organizational Adoption of Customer Experience - facilitate overall CX program governance, working ...

Osaic

Manager, Advisor Experience

Saint Petersburg, FL · Hybrid

$100K - $130K/yr

Customer Experience Opportunity in Financial Services Manager, Advisor Experience Location(s ... Organizational Adoption of Customer Experience - facilitate overall CX program governance, working ...

McKinstry

Program Manager - Technical Services

Tampa, FL · On-site

$121K - $157K/yr

Existing Building Commissioning (Re/Retro Cx) * New Construction Commissioning * Active Energy Management - Our Monitoring-Based Commissioning (MBCx) and Data Analytics program In this role you will ...

McKinstry

Program Manager - Technical Services

Tampa, FL · On-site

$120K - $156K/yr

Existing Building Commissioning (Re/Retro Cx) * New Construction Commissioning * Active Energy Management - Our Monitoring-Based Commissioning (MBCx) and Data Analytics program In this role you will ...

One Park Financial

Merchant Experience Manager

Miami, FL · On-site

About the Role The Merchant Experience Manager is our merchants' most important advocate inside the ... Experience building CX programs from the ground up, including journey maps, feedback systems, and ...

One Park Financial

Merchant Experience Manager

Miami, FL · On-site

About the Role The Merchant Experience Manager is our merchants' most important advocate inside the ... Experience building CX programs from the ground up, including journey maps, feedback systems, and ...

Hut 8

Engineering Lead

Miami, FL · On-site

$98K - $129K/yr

RFI management, field changes, and constructability trade-offs under schedule pressure. - Working knowledge of Level 1-5 commissioning and what engineering owes the Cx program. - Decisive in ...

Hut 8

Engineering Lead

Miami, FL · On-site

$98K - $129K/yr

RFI management, field changes, and constructability trade-offs under schedule pressure. - Working knowledge of Level 1-5 commissioning and what engineering owes the Cx program. - Decisive in ...

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Florida

Cx Program Manager information

See Florida salary details

$28.8K

$80.3K

$117.3K

How much do cx program manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for cx program manager in Florida is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What are popular job titles related to Cx Program Manager jobs in Florida?

For Cx Program Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in Florida look for?

The top searched job categories for Cx Program Manager jobs in Florida are:

What cities in Florida are hiring for Cx Program Manager jobs?

Cities in Florida with the most Cx Program Manager job openings:

Manager, CX Ops Enablement

Dania Beach, FL • On-site

Avis Budget Group
See more jobs at Avis Budget Groupexternal

$80K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Key responsibilities

  • Monitor and evaluate location-level CX performance and service standard compliance across the region.

  • Partner with field leaders to develop and execute performance improvement plans and address root causes impacting customer experience.

  • Drive adoption of CX initiatives, technology, training, and operational best practices across the region.

Avis Budget Group rating

6.1

Company rating: 6.1 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

Job description

Driven to be the Best
People. Performance. Purpose.
At Avis Budget Group, we're driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We're defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.
The Manager, CX Operations acts as the regional customer experience leader responsible for improving CX performance across an assigned region. This role partners with Regional VPs, City Managers, District Managers, and location teams to drive execution, accountability, and adoption of CX initiatives across the region's network of locations.
This leader is the primary field-facing extension of the CX Operations Enablement team, translating enterprise CX standards and priorities into consistent, on-the-ground execution. Success requires strong field credibility, hands-on coaching skill, and the ability to hold frontline leaders accountable for measurable improvements in customer experience.
This position reports to the Sr. Director, CX Operations Enablement.
What You'll Do:
  • Regional CX Performance Ownership
    • Monitor and evaluate location-level CX performance and service standard compliance across the region.
    • Own regional visibility into NPS, Google Reviews, complaints, and service recovery outcomes.
    • Identify performance trends, gaps, and outliers across districts and locations within the region.
  • Field Partnership & Performance Improvement
    • Partner with field leaders - Regional VPs, District Managers, and City Managers - to develop and execute performance improvement plans.
    • Work directly with location teams to address root causes impacting customer experience.
    • Drive accountability for CX outcomes at the district and location level.
  • CX Initiative Adoption
    • Drive adoption of CX initiatives, technology, training, and operational best practices across the region.
    • Support rollout and sustainment of enterprise CX programs, ensuring consistent execution at the location level.
    • Provide field feedback to the Sr. Director, CX Operations Enablement to help refine programs and tools.
  • Location Reviews & Coaching
    • Conduct location reviews to identify gaps in execution and service standard adherence.
    • Coach field leaders on customer experience and service performance, building capability across the region.
    • Reinforce a customer-centric culture through regular presence, observation, and structured feedback.
  • What Success Looks Like in the First 6-12 Months
    • Measurable improvement in regional CX metrics (NPS, complaints, service recovery).
    • Strong, trusted working relationships with Regional VPs, District Managers, and City Managers.
    • Consistent adoption of CX initiatives and standards across the region's locations.
    • A regular cadence of location reviews and coaching that drives sustained, not episodic, improvement.

Perks You'll Get:
  • Access to Medical, Dental, Vision, Life and Disability insurance
  • Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
  • 401(k) Retirement Plan with company matched contributions
  • Full training to learn the business and enhance professional skills
  • Employee discounts, including discounted prices on the purchase of Avis/Budget cars
  • Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For:
  • Required Qualifications
    • Bachelor's degree in Business, Operations, Customer Experience, or a related field.
    • 5+ years of experience in multi-unit operations, customer experience, or field performance management.
    • Proven ability to influence and drive accountability with field leaders without direct authority.
    • Strong analytical and problem-solving skills, with comfort using performance data to guide action.
    • Willingness to travel extensively within the assigned region.
  • Preferred Qualifications
    • Experience in car rental, travel, hospitality, retail, or airline industries.
    • Background coaching or developing frontline and district-level leaders.
    • Familiarity with CX measurement systems and Voice of Customer programs.

The annual starting salary for this position is between $80,000 - $120,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
Dania
Florida
United States of America

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