Cx Program Manager Jobs in Florida (NOW HIRING)

This territory includes: Naples, Fort Myers, Port Charlotte, Sarasota, Bradenton, Sun City, Brandon, Tampa, and Sebring.

Position Summary

The TAS is a critical role in our unique customer model to execute the BMS aspiration to be the BioPharma that delivers the most impactful engagement with Health Care Providers (HCPs), driving adoption of new and existing medicines forappropriate patients.

The primary role of the TAS is to drive demand for BMS medicines within their portfolio for theappropriate patients. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience (Cx) through deeper scientific dialogue on and consistent with label,leveragingnew ways of working and CE^3.

The role builds andmaintainsstrong professional credibility with regional thought leaders (RTLs) and community-based physicians/HCPs in private practice, medical groups practices, office staff, and other stakeholders in the patient care continuum as their primary point of contact.

The TAS liaises with other BMS functions as needed to deliver an overall higher Customer Experience (Cx) - by meeting HCP needs ina timelyand scientific manner. This role will prioritize the safe andappropriate useof BMS products while also focusing on overall business results and performanceobjectiveswhile exemplifying BMS values.

The TAS role isfield-based. A TAS isanticipatedto spend 100% of their time in the field with external customers.

Key Responsibilities:

Portfolio Promotion

• Promotes approved indications of BMS products within a defined territory or region to meet or exceed assigned sales targets in a compliant manner.

• Creates demand for BMS medicines by articulating in a balanced manner the clinical and scientific rationale for use of products inappropriate patients.

• Engages with and continuouslymaintains/growsa high levelof scientificexpertisein all assigned products and therapeutic areas.

• Prepares and successfully implements comprehensive territory and account plans.

• Proactively uses available tools such as CE^3 (once implemented) to derive insights and to dynamically inform call plans. Provides feedback on experience using these tools to leadership to enable continuous improvement.

Fair & Balanced Scientific Dialogue

• Demonstrates scientificexpertiseand passion in using approved scientific resources and publications to present information to HCPs and ensures medical accuracy.

• Conducts in-office presentations (e.g., lunch and learns) and discusses product-related scientific information with HCPs that is consistent withlabel.

• Organizes external speaker programs, selecting speakers from list approved by Speakers Bureau andfacilitatingscheduling andlogistics.

• Maintainsa high levelof workingexpertiseon emerging data for approved indications.

• Engages real-time medical support throughMedical onCall to reactively answer unsolicited questions and complex technical inquiries.

Cross-functional collaboration

• Proactively collaborates with other field teams to ensure the best Customer Experience (Cx) for HCPs.

• Gathers and shares relevant insights and information internally with theappropriate stakeholdersto enable BMS to better serve its customers.

• Complies withall laws, regulations, and policies that govern the conduct of BMS.

Required Qualifications & Experience

• Advanced scientific degree and/or preferred 5+ years of pharmaceutical or biotechnology experience as healthcare sales / MSL / HCP / nurse.

• Ability to communicate scientific or clinical data accurately and convincingly to help physicians best serve their patients.

• Demonstrated experience building andmaintainingstrong credibility with key customers, office staff, and others in the customer influence network via a customer-centric mindset and desire to create positive and differentiated Customer Experience (Cx).

• Experience in Hematology/Oncologyrequired.

• Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performancetrack recordof meeting or exceeding goals.

• Demonstrated ability to work effectively cross-functionally with a positive team mindset and can-do attitude.

• Strong selling and promotional skills proven througha track recordof performance.

Key Competencies Desired

Customer/commercial mindset

• Demonstrated ability to drive business results.

• Experienceidentifying, engaging, and cultivating credibility with customers across the patient care journey.

• Demonstrated account management skills and problem-solving mentality. Understands the patient journey and can customize engagement and deliver tailored messages.

• Demonstrated resourcefulness and ability to connect with customers.

Patient centricity

• Understands thepatientjourney and experience.

• Has a patient-focused mindset.

Scientific Agility

• Excellent communication and presentation skills to articulate scientific and clinical data in an easy-to-understand manner to help HCPs best serve their patients.

• Has a strong learning mindset and passion for science. Prioritizes staying current with the latest data.

Analytical Capability:

• Ability to analyze data, such as prescribing patterns, market trends, and HCP preferences. Data-driven insights help TAS strategize and target their efforts effectively.

• Ability to segment HCPs based on their preferences and other relevant factors. This helps them tailor their communication and product presentations to suit individual HCP needs.

• Understanding how to interpret and analyze data related to BMS products, customer preferences, clinicaldata.

• Ability to use CE^3 to generate insightsand dodynamic call planning.

Technological Agility:

• Understanding, adapting, and effectively using technology in various aspects of healthcare business and interacting with HCPs.

• Utilizing various digital communication channels such as emails, instant messaging apps, and video conferencing to stay in touch with healthcare professionals, colleagues, and clients. This enables TAS to respond promptly to inquiries, share updates, andmaintaineffective communication.

• Competency using CE^3 and other software or CRM tools to collect, enter, and manage quality data ina timelyand compliant manner, track interactions, and plan future engagements with healthcare professionals.

• Ability to use the Medical on Call technology effectively.

• Keeping up to date with technological advancements and changes.

Teamwork/Enterprise mindset

• Strong business acumen to understand andanalyze business and market driversand develop, execute, and adjust business plans.

• Demonstratesa strong senseof learning agility. Seeks out and learns from unfamiliarexperiences, andthen applies those lessons to achieve better results insubsequentsituations.

• Track recordof balancing individual drive and collaborative attitude.

• Holdsa high levelof integrity and good judgment,in order tonavigate the requirements of the role effectively and compliantlyin accordance withBMS policies and procedures.

• As this position requires the operation of a Company-provided vehicle, offers of employment are contingent upon the candidate meeting the requirements of "Qualified Driver," as determined by the Company in its sole discretion, including but not limited to the following: 1) at least 21 years of age; 2) a driver's license in good standing issued by your state of residence; and, 3) a driving risk level deemed acceptable by the Company.

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