... manage the B2B Voice of Customer program, addressing a critical gap ... in CX intelligence for Globe's enterprise and SME customer segments. The role will translate ...
... manage the B2B Voice of Customer program, addressing a critical gap ... in CX intelligence for Globe's enterprise and SME customer segments. The role will translate ...
This role automates the reporting pipeline, builds predictive CX models, and applies AI and NLP to ... using survey, CRM, billing, and network operational data as features. 3. Multi-Source Data ...
This role automates the reporting pipeline, builds predictive CX models, and applies AI and NLP to ... using survey, CRM, billing, and network operational data as features. 3. Multi-Source Data ...
People Partner Lead, CX
Scottsdale, AZ · On-site
$168K/yr
... managing ER volume, and executing People programs across a large, distributed org. You earn trust ... Build trusted partnerships with CX VPs and the CX Leadership Team - understanding org dynamics ...
People Partner Lead, CX
Scottsdale, AZ · On-site
$168K/yr
... managing ER volume, and executing People programs across a large, distributed org. You earn trust ... Build trusted partnerships with CX VPs and the CX Leadership Team - understanding org dynamics ...
People Partner Lead, CX
Scottsdale, AZ · On-site
$158.30 - $195.24/hr
... managing ER volume, and executing People programs across a large, distributed org. You earn trust ... Build trusted partnerships with CX VPs and the CX Leadership Team -- understanding org dynamics ...
People Partner Lead, CX
Scottsdale, AZ · On-site
$158.30 - $195.24/hr
... managing ER volume, and executing People programs across a large, distributed org. You earn trust ... Build trusted partnerships with CX VPs and the CX Leadership Team -- understanding org dynamics ...
The Case Management Lead is primarily responsible for overseeing, leading, and evaluating the ... Maintain accountability for the delivery of program capabilities and business results * Provide ...
The Case Management Lead is primarily responsible for overseeing, leading, and evaluating the ... Maintain accountability for the delivery of program capabilities and business results * Provide ...
Customer Success Manager
Scottsdale, AZ · On-site
$20 - $25/hr
... CX platforms, including: * Subscription platforms: Recharge, stay.ai * Loyalty programs: Yotpo ... Experience implementing or managing AI-driven CX tools * Background in eCommerce or DTC brands
Quick apply
Customer Success Manager
Scottsdale, AZ · On-site
$20 - $25/hr
... CX platforms, including: * Subscription platforms: Recharge, stay.ai * Loyalty programs: Yotpo ... Experience implementing or managing AI-driven CX tools * Background in eCommerce or DTC brands
Customer Success Manager
Scottsdale, AZ · On-site
$20 - $25/hr
... CX platforms, including: * Subscription platforms: Recharge, stay.ai * Loyalty programs: Yotpo ... Experience implementing or managing AI-driven CX tools * Background in eCommerce or DTC brands
Quick apply
Customer Success Manager
Scottsdale, AZ · On-site
$20 - $25/hr
... CX platforms, including: * Subscription platforms: Recharge, stay.ai * Loyalty programs: Yotpo ... Experience implementing or managing AI-driven CX tools * Background in eCommerce or DTC brands
Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...
Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...
Commissioning Manager
Phoenix, AZ · On-site
Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...
Commissioning Manager
Phoenix, AZ · On-site
Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...
Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...
Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...
Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...
Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...
Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...
Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...
Commissioning Manager
Phoenix, AZ · On-site
Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...
Commissioning Manager
Phoenix, AZ · On-site
Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...
Commissioning Manager
Phoenix, AZ · On-site
Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...
Commissioning Manager
Phoenix, AZ · On-site
Manage Cx schedule and coordinate support needed from Field Superintendents, QA/QC staff, Cx ... program, flexible spending accounts, life insurance, disability coverage, learning & development ...
Align commissioning practices with Safety, Quality and Operations programs. * Manage, mentor and develop Electrical Cx Managers. * Develop and manage department staffing plan and resource allocation.
Align commissioning practices with Safety, Quality and Operations programs. * Manage, mentor and develop Electrical Cx Managers. * Develop and manage department staffing plan and resource allocation.
Mission Critical Cx Project Manager
Phoenix, AZ · On-site
$150K - $170K/yr
Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities ...
Mission Critical Cx Project Manager
Phoenix, AZ · On-site
$150K - $170K/yr
Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities ...
Mission Critical Cx Project Manager
$150K - $170K/yr
Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities ...
Mission Critical Cx Project Manager
$150K - $170K/yr
Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities ...
Mission Critical Cx Project Manager
Phoenix, AZ · On-site
$150K - $170K/yr
Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities ...
Mission Critical Cx Project Manager
Phoenix, AZ · On-site
$150K - $170K/yr
Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities ...
This role balances customer experience (CX) optimization with regulatory and policy adherence ... VoC) program, ensuring continuous collection and analysis of customer insights. -Establish ...
This role balances customer experience (CX) optimization with regulatory and policy adherence ... VoC) program, ensuring continuous collection and analysis of customer insights. -Establish ...
Develop and maintain Cx schedule based upon the CPM milestones and in the scheduling program ... Oversee the management and document control of the Cx progress via the commissioning software ...
Develop and maintain Cx schedule based upon the CPM milestones and in the scheduling program ... Oversee the management and document control of the Cx progress via the commissioning software ...
Cx Program Manager information
See Arizona salary details
$35.9K - $45.9K
5% of jobs
$45.9K - $56K
6% of jobs
$56K - $66K
9% of jobs
$72.3K is the 25th percentile. Wages below this are outliers.
$66K - $76K
6% of jobs
$76K - $86.1K
5% of jobs
$86.1K - $96.1K
6% of jobs
$96.1K - $106.2K
5% of jobs
The median wage is $108.1K / yr.
$106.2K - $116.2K
31% of jobs
$116.5K is the 75th percentile. Wages above this are outliers.
$116.2K - $126.2K
7% of jobs
$126.2K - $136.3K
15% of jobs
$136.3K - $146.3K
3% of jobs
$35.9K
$100.1K
$146.3K
How much do cx program manager jobs pay per year?
As of Jul 17, 2026, the average yearly pay for cx program manager in Arizona is $100,141.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $123,500.00 per year, depending on experience, location, and employer.
What is CX program management?
CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.
Is being a TPM stressful?
Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.
How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?
As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.
What is the difference between Cx Program Manager vs Customer Experience Manager?
| Aspect | Cx Program Manager | Customer Experience Manager |
|---|---|---|
| Primary Focus | Overseeing multiple customer experience projects and initiatives across departments | Managing overall customer satisfaction and relationship strategies |
| Responsibilities | Developing programs, coordinating teams, implementing CX strategies | Analyzing customer feedback, improving service quality, customer retention |
| Required Skills | Project management, cross-functional collaboration, CX tools | Customer insights, communication, service design |
| Work Environment | Often in a program or project management setting within CX teams | Customer-facing roles, marketing, or service departments |
The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.
What does a CX manager do?
A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.
What is a Cx Program Manager?
A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.
What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?
To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What does a CX program manager do?
A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
What are popular job titles related to Cx Program Manager jobs in Arizona? For Cx Program Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Arizona look for? The top searched job categories for Cx Program Manager jobs in Arizona are:
What cities in Arizona are hiring for Cx Program Manager jobs? Cities in Arizona with the most Cx Program Manager job openings:
Full-time
Re-posted 7 days ago
Job description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description B2B VOC ChampionThis role will build and manage the B2B Voice of Customer program, addressing a critical gap in CX intelligence for Globe's enterprise and SME customer segments. The role will translate account-level feedback into retention, growth, and service improvement actions while ensuring the B2B customer voice is embedded into operational and strategic decision-making.
DUTIES AND RESPONSIBILITIES:
Harvests VOC insights across various sources to identify opportunities for ongoing Customer Experience improvement
- Analyzes and integrates data from customer feedback, social sentiment, operational data, qualitative/observational research
- Surfaces insights on customer issues/pain points, determines root causes (e.g. internal challenges) and highlights key areas for resolution
- Identifies opportunities to align and/or innovate around Customer Experience design
Enables internal business partners to address VOC insights through Stakeholder Engagement and Program Management
- Facilitates prioritization and development of initiatives to close the VOC loop
- Drives collaboration among internal stakeholders to follow through on agreed VOC initiatives
- Monitors successful execution and impact on NPS improvement
Manages strategic VOC programs
- Develops the strategies and execution plans to address priority VOC insights
- Leads the end-to-end execution of the priority VOC programs
- Drives NPS improvement from successful delivery of VOC programs
Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.