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Cx Program Manager Jobs in Arizona (NOW HIRING)

Circle K

Customer Experience Program Lead

Tempe, AZ

Experience * 4-6+ years of experience in customer experience, program management, operations, product, or a related field. * Experience working with VOC data, complaints, CX metrics, or customer ...

Pkaza

QA/QC Engineer - Data Center Construction

Mesa, AZ

$71K - $92K/yr

... Cx process, be responsible for the overall quality of data center construction projects, with a ... Maintain / manage QA issues log * Conduct analyses and prepare reports on all aspects of the ...

ASCENSUS

Agentic AI Delivery Leader

Phoenix, AZ · Hybrid

Section 2: Job Functions, Essential Duties and Responsibilities Agentic AI Program Management and ... Build and defend business cases (cost, revenue, CX improvement); secure executive alignment ...

Integris

Account Executive

Santa Ana, CA · Remote

... to manage the full sales cyclefrom lead generation to contract execution. The AE will work closely with Client Experience (CX), Marketing, and Service Delivery to present tailored solutions that ...

Integris

Account Executive

Yuma, AZ · Remote

... manage the full sales cycle--from lead generation to contract execution. The AE will work closely with Client Experience (CX), Marketing, and Service Delivery to present tailored solutions that ...

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All JobsCx Program Manager JobsCx Program Manager Jobs in Arizona

Cx Program Manager information

See Arizona salary details

$35.9K

$100.1K

$146.3K

How much do cx program manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for cx program manager in Arizona is $100,141.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $123,500.00 per year, depending on experience, location, and employer.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Arizona? For Cx Program Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Arizona look for? The top searched job categories for Cx Program Manager jobs in Arizona are:
What cities in Arizona are hiring for Cx Program Manager jobs? Cities in Arizona with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Arizona as of June 2026, with employment types broken down into 21% Full Time, 77% Part Time, 1% Temporary, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $100,141 per year, or $48.1 per hour.
Customer Experience Program Lead

Customer Experience Program Lead

Circle K Stores, Inc.

Tempe, AZ • On-site

Other

Retirement, PTO

Posted 10 days ago

Circle K rating

4.9

Company rating: 4.9 out of 10

Based on 1,314 frontline employees who took The Breakroom Quiz

32nd of 47 rated convenience stores

Job description

JOIN OUR TEAM!
At Circle K / Couche-Tard, our mission is simple: make our customers' lives a little easier every day. As we continue to evolve our customer experience and expand our global footprint, we are focused on eliminating customer pain points at the source and delivering seamless, consistent experiences across all customer touchpoints.
If you are passionate about improving customer experience, solving complex problems, and partnering across teams to drive meaningful, measurable change, we'd love for you to grow your career with us.
THE ROLE
The Customer Experience Program Lead plays a critical role in improving and optimizing Circle K's customer-facing programs by identifying, prioritizing, and eliminating recurring customer pain points. This role partners closely with stakeholders across Global Customer Care, Operations, Digital, Loyalty, Marketing, and Technology to drive scalable solutions that improve customer satisfaction and brand loyalty.
This is an individual contributor role focused on execution, influence, and outcomes. Using voice-of-the-customer (VOC) insights, analytics, and frontline feedback, this role helps shift Customer Care from reactive issue resolution to proactive issue prevention-ensuring problems are addressed at their root cause.
WHAT YOU'LL DO
Customer Experience Program Ownership
  • Serve as the customer experience owner for assigned customer-facing programs, including but not limited to:
    • EasyPay
    • Gaming
    • Circle K Mobile App
    • Marketing & Promotions
    • Inner Circle Loyalty Program
    • Carwash
    • Food Programs
    • Social Media and Digital Care Channels
  • Use VOC feedback, complaints, and operational insights to identify recurring issues and customer pain points.
  • On a quarterly basis, define priority improvement areas and establish measurable targets (e.g., reduction in complaint volume or repeat contacts tied to specific drivers).
Pain Point Elimination & Continuous Improvement
  • Drive sustainable, scalable solutions that eliminate customer issues at the source rather than temporary or "band-aid" fixes.
  • Align improvement efforts to Global Customer Care's mission framework:
    • Eliminate customer pain points
    • Deflect issues to lower-cost/self-service solutions
    • Automate repetitive interactions
    • Enrich the overall customer experience
  • Identify opportunities to proactively prevent issues before they reach Customer Care.
Cross-Functional Collaboration
  • Partner closely with Operations, Digital, Loyalty, Marketing, Technology, and other internal teams to execute improvement initiatives.
  • Translate customer complaints, trends, and frontline insights into clear, actionable business requirements.
  • Influence prioritization and alignment through data-driven storytelling and customer impact insights.
  • Participate in cross-functional planning as a customer experience subject matter expert.
Performance Measurement & Reporting
  • Define success metrics and key results aligned to customer experience outcomes.
  • Track progress against quarterly goals and broader customer experience KPIs.
  • Present monthly updates to Global Customer Care leadership, including:
    • Progress against improvement targets
    • Key trends and insights
    • Risks, dependencies, and blockers requiring leadership input
  • Partner with analytics teams to refine reporting and dashboards to ensure insights are actionable and decision-focused.
WHAT YOU'LL NEED
Education
  • Bachelor's degree in Business, Communications, Marketing, Operations, or a related field preferred.
Experience
  • 4-6+ years of experience in customer experience, program management, operations, product, or a related field.
  • Experience working with VOC data, complaints, CX metrics, or customer feedback programs.
  • Proven experience collaborating across cross-functional teams to drive change.
  • Experience in retail, consumer services, or multi-location environments preferred.
Skills
  • Strong customer-first mindset with a passion for improving experiences.
  • Proven ability to identify root causes and develop scalable solutions.
  • Strong analytical and problem-solving capabilities.
  • Excellent communication and presentation skills, including executive-level updates.
  • Ability to influence without direct authority.
  • Highly organized with strong ownership and follow-through.
  • Comfort operating in a fast-paced, evolving environment.
WHY YOU SHOULD WORK HERE
At Circle K / Couche-Tard, our team members are the heart and soul of our business. When you join us, you become part of an innovative, supportive environment where your work directly impacts customers around the world.
Our benefits include:
  • Group insurance program
  • Pension plan
  • Share purchase plan
  • Paid time off
  • Employee discounts
  • Training and development opportunities
  • Recognition and rewards programs
  • Mentorship and scholarship opportunities

INTERESTED?
We'd love to hear from you! Visit our careers page to apply and take your next step toward an exciting role focused on improving customer experiences at scale.
#LI-KK1
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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About Circle K

Sourced by ZipRecruiter

Circle K Stores are owned by Alimentation Couche-Tard, the largest convenience store operator in Canada. We are recognized for our strong food service brands, Simply Great Coffee, and of course our icy cold, flavour abundant Frosters. Our innovative store design and merchandising is second to none.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Tempe, AZ, US

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