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Cx Program Manager Jobs in Arizona (NOW HIRING)

ASCENSUS

Agentic AI Delivery Leader

Phoenix, AZ · Hybrid

Section 2: Job Functions, Essential Duties and Responsibilities Agentic AI Program Management and ... Build and defend business cases (cost, revenue, CX improvement); secure executive alignment ...

Citizens

Product Manager - CIAM

Phoenix, AZ

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens Bank

Product Manager - CIAM

Phoenix, AZ · On-site

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens

Product Manager - CIAM

Phoenix, AZ · On-site

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens

Product Manager - CIAM

Phoenix, AZ

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens

Product Manager - CIAM

Phoenix, AZ

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens Bank

Product Manager - CIAM

Phoenix, AZ · On-site

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens

Product Manager - CIAM

Phoenix, AZ · On-site

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens

Product Manager - CIAM

Phoenix, AZ

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens

Product Manager - CIAM

Phoenix, AZ

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens

Product Manager - CIAM

Phoenix, AZ

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens Bank

Product Manager - CIAM

Phoenix, AZ · On-site

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens

Product Manager - CIAM

Phoenix, AZ

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens Bank

Product Manager - CIAM

Phoenix, AZ · On-site

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens

Product Manager - CIAM

Phoenix, AZ · On-site

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens

Product Manager - CIAM

Phoenix, AZ

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

Citizens

Product Manager - CIAM

Phoenix, AZ

$142K - $185K/yr

Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX ... programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid ...

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Showing results 1-20

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Arizona

Cx Program Manager information

See Arizona salary details

$35.9K

$100.1K

$146.3K

How much do cx program manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for cx program manager in Arizona is $100,141.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $123,500.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
What are popular job titles related to Cx Program Manager jobs in Arizona? For Cx Program Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Arizona look for? The top searched job categories for Cx Program Manager jobs in Arizona are:
What cities in Arizona are hiring for Cx Program Manager jobs? Cities in Arizona with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Senior Commissioning Manager

Senior Commissioning Manager

McCarthy Building Companies, Inc.

Phoenix, AZ • On-site

Full-time

Re-posted 10 days ago

McCarthy Building Companies rating

7.8

Company rating: 7.8 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY

The Senior Commissioning Manager provides support to MEP project teams at multiple project sites focused on the successful installation, startup, commissioning and turnover of MEP systems. The Sr. Cx Manager provides schedule input, design reviews, project site walks, systems technical evaluations, technical reviews, and review of Building Automation design and systems sequences of operation.
 
This position is responsible for supporting multiple project MEP staff and ensuring quality and timely completion of the project. The position supports the regional MEP Director and Project Managers to assist in the professional development of the MEP team on multiple sites. Supports the National MEP team in national MEP training and mentoring of junior staff.


RESPONSIBILITIES

  • Supports multiple project teams for the successful installation, startup, commissioning and turnover of MEP systems.
  • Act as a technical consultant for MEP systems, BAS controls systems, and the commissioning process.
  • Provides design reviews, schedule coordination, project site walks, RFI reviews, and submittal reviews.
  • Participates in controls sequence of operation reviews making recommendations as appropriate.
  • Assist in the project’s quality process
  • Support MEP regional training, mentoring of staff, and support MEP Peer group.
  • Support the National MEP training efforts and participate in training activities.
  • Maintain thorough understanding of the McCarthy/Trade Partner contracts for MEP.
  • Develop and maintain effective relationships with vendors, subcontractors and owners to represent McCarthy core values
  • Implement all applicable Safety Programs and EEO/Affirmative Action Programs.
  • Some travel will be required for national trainings and other regional project support


QUALIFICATIONS

  • Bachelor’s degree in Construction, Civil, Architectural, Mechanical, or Electrical Engineering.
  • 7+ years of MEP systems commissioning experience on multiple projects in healthcare, commercial, laboratory, higher education, aviation, or mission critical environments.
  • Expert understanding of the project delivery process, including design, construction, start-up, commissioning, and turnover, and how these phases align.
  • Advanced knowledge of MEP construction principles and practices; mechanical, electrical, plumbing design experience preferred.
  • Active or previous national Commissioning Authority certification.
  • Proficiency with commissioning tools, processes, and software, including OPR, BOD, PFT, FPT, IST, O&M manuals, systems manuals, plans, schedules, and systems training, with strong knowledge of commissioning standards and practices.
  • Familiarity with advanced building systems, including MEP, fire protection, building automation, and expertise in building controls (sequence of operations, point-to-point checkout, trend analysis); building envelope commissioning experience preferred.
  • Experience working with trade partners and leading successful project teams, including employee development and maintaining relationships with external partners.
  • Strong organizational skills with the ability to work on multiple projects concurrently and anticipate project workloads.
  • Positive, professional attitude with excellent customer service, coaching, and team leadership skills

McCarthy is proud to be an equal opportunity employer, including disability and protected veteran status.
NOTICE TO EXTERNAL SEARCH FIRMS: McCarthy’s Talent Acquisition Team is the only authorized representative permitted to engage with external search firms, staffing agencies, or other third-party recruiting partners. McCarthy maintains an Approved Agency List for recruiting partners, which is reviewed and updated annually.
McCarthy will only consider submissions from agencies with a signed fee agreement in place for the current year. McCarthy does not accept unsolicited resumes, candidate submissions, or referrals from agencies that do not meet these requirements.
If a candidate is submitted without an active agreement, McCarthy will have no obligation to pay any fees and reserves the right to contact, engage, interview, or hire such candidate(s) without any financial or other responsibility to the submitting agency. Unsolicited resumes, including those sent directly to hiring managers or other employees, will be considered the property of McCarthy.

What McCarthy Building Companies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

McCarthy Building logo

About McCarthy Building

Sourced by ZipRecruiter

McCarthy Building, headquartered in Saint Louis, MO, US, is a leading construction company primarily offering general contracting, design-build and construction management services throughout the United States. Its prominent industry presence can be explored in detail on its official website, mccarthy.com. Founded in 1864, the company has built a robust legacy marked by significant contributions to the U.S. construction industry. McCarthy Building engages a broad range of sectors, including healthcare, education, commercial, renewable energy, and advanced technology.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1864

Social media

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