Develop and maintain Cx schedule based upon the CPM milestones and in the scheduling program ... Oversee the management and document control of the Cx progress via the commissioning software ...
Develop and maintain Cx schedule based upon the CPM milestones and in the scheduling program ... Oversee the management and document control of the Cx progress via the commissioning software ...
Training- Train 3rd party personnel, including the Commissioning Manager, GC MEP Coordinator & Commissioning Project Managers on the Aligned Quality & Commissioning Programs. Experience with Cx Alloy ...
Training- Train 3rd party personnel, including the Commissioning Manager, GC MEP Coordinator & Commissioning Project Managers on the Aligned Quality & Commissioning Programs. Experience with Cx Alloy ...
Product Manager, Senior Specialist
Scottsdale, AZ · On-site
$127K - $168K/yr
The CX Alpha program brings together product management, investmentmethodology, analytics, user experience, behavioral science, and technology to design and scale digital experiences that encourage ...
Product Manager, Senior Specialist
Scottsdale, AZ · On-site
$127K - $168K/yr
The CX Alpha program brings together product management, investmentmethodology, analytics, user experience, behavioral science, and technology to design and scale digital experiences that encourage ...
Onsite POSITION SUMMARY The Customer Experience (CX) Support Manager is a member of the CX ... Translate new products, programs, and protocols into training-ready content for Tier 1, ...
New
Quick apply
Onsite POSITION SUMMARY The Customer Experience (CX) Support Manager is a member of the CX ... Translate new products, programs, and protocols into training-ready content for Tier 1, ...
New
Align commissioning practices with Safety, Quality and Operations programs. * Manage, mentor and develop Electrical Cx Managers. * Develop and manage department staffing plan and resource allocation.
Align commissioning practices with Safety, Quality and Operations programs. * Manage, mentor and develop Electrical Cx Managers. * Develop and manage department staffing plan and resource allocation.
This role will entail bridging program-wide strategies, principles, and priorities, with ... CX/NPS Targets per Territory * Growth Objectives * Demand Objectives * Validation Objectives
This role will entail bridging program-wide strategies, principles, and priorities, with ... CX/NPS Targets per Territory * Growth Objectives * Demand Objectives * Validation Objectives
Data Center Construction QA / QC Manager
Mesa, AZ · On-site
$82K - $110K/yr
The QA/QC Manager will coordinate the Cx Schedule with the Master Schedule and report the status of ... Design Critical Environment Programs for both internal and external clients * Coordinate with ...
Data Center Construction QA / QC Manager
Mesa, AZ · On-site
$82K - $110K/yr
The QA/QC Manager will coordinate the Cx Schedule with the Master Schedule and report the status of ... Design Critical Environment Programs for both internal and external clients * Coordinate with ...
Genesys Cloud Architect
Arizona City, AZ · On-site +1
$65.50 - $83.25/hr
Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics ... a relocation program. * Work From Anywhere Culture: make the most of the flexibility that comes ...
Genesys Cloud Architect
Arizona City, AZ · On-site +1
$65.50 - $83.25/hr
Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics ... a relocation program. * Work From Anywhere Culture: make the most of the flexibility that comes ...
... programs that will advocate for grass roots process simplification that will yield financial and CX ... management * Synthesize output from workshop sessions to come up with service blueprint * Test and ...
... programs that will advocate for grass roots process simplification that will yield financial and CX ... management * Synthesize output from workshop sessions to come up with service blueprint * Test and ...
... programs that will advocate for grass roots process simplification that will yield financial and CX ... management * Synthesize output from workshop sessions to come up with service blueprint * Test and ...
... programs that will advocate for grass roots process simplification that will yield financial and CX ... management * Synthesize output from workshop sessions to come up with service blueprint * Test and ...
Principal, Cust-Centric Rsrch
Tucson, AZ · On-site
... a Program Manager. * Strong ability to develop internal and external consensus with people who reflect the full range of diversity in the business objectives of CX initiatives/projects.
Principal, Cust-Centric Rsrch
Tucson, AZ · On-site
... a Program Manager. * Strong ability to develop internal and external consensus with people who reflect the full range of diversity in the business objectives of CX initiatives/projects.
Experience * 4-6+ years of experience in customer experience, program management, operations, product, or a related field. * Experience working with VOC data, complaints, CX metrics, or customer ...
Experience * 4-6+ years of experience in customer experience, program management, operations, product, or a related field. * Experience working with VOC data, complaints, CX metrics, or customer ...
Experience * 4-6+ years of experience in customer experience, program management, operations, product, or a related field. * Experience working with VOC data, complaints, CX metrics, or customer ...
Experience * 4-6+ years of experience in customer experience, program management, operations, product, or a related field. * Experience working with VOC data, complaints, CX metrics, or customer ...
... a Program Manager. * Strong ability to develop internal and external consensus with people who reflect the full range of diversity in the business objectives of CX initiatives/projects.
... a Program Manager. * Strong ability to develop internal and external consensus with people who reflect the full range of diversity in the business objectives of CX initiatives/projects.
Head of Base Management for Multi Product Ownership
$221K - $232K/yr
The Head of Base Management partners closely with Care, CX, Loyalty, and Digital teams to ... programs to improve tenure, CLV, and customer advocacy. This role assumes ownership after ...
Head of Base Management for Multi Product Ownership
$221K - $232K/yr
The Head of Base Management partners closely with Care, CX, Loyalty, and Digital teams to ... programs to improve tenure, CLV, and customer advocacy. This role assumes ownership after ...
Building Automation Systems (BAS) Programmer
Phoenix, AZ · On-site
$67K - $91K/yr
S. Army Reserve's Enterprise Building Control System (EBCS) program. This position is responsible ... Support Retro-Commissioning (Retro-Cx) projects through controls QA/QC. * Perform startup ...
Quick apply
Building Automation Systems (BAS) Programmer
Phoenix, AZ · On-site
$67K - $91K/yr
S. Army Reserve's Enterprise Building Control System (EBCS) program. This position is responsible ... Support Retro-Commissioning (Retro-Cx) projects through controls QA/QC. * Perform startup ...
Niagara 4 Building Automation Programmer
$67K - $91K/yr
S. Army Reserve's Enterprise Building Control System (EBCS) program. This position is responsible ... Support Retro-Commissioning (Retro-Cx) projects through controls QA/QC. * Perform startup ...
Quick apply
Niagara 4 Building Automation Programmer
$67K - $91K/yr
S. Army Reserve's Enterprise Building Control System (EBCS) program. This position is responsible ... Support Retro-Commissioning (Retro-Cx) projects through controls QA/QC. * Perform startup ...
QA/QC Engineer - Data Center Construction
Mesa, AZ · On-site
$71K - $92K/yr
... Cx process, be responsible for the overall quality of data center construction projects, with a ... Maintain / manage QA issues log * Conduct analyses and prepare reports on all aspects of the ...
QA/QC Engineer - Data Center Construction
Mesa, AZ · On-site
$71K - $92K/yr
... Cx process, be responsible for the overall quality of data center construction projects, with a ... Maintain / manage QA issues log * Conduct analyses and prepare reports on all aspects of the ...
Crafts compelling stories that resonate with audiences, linking CX improvements directly to ... management or related fields, preferably in SaaS or services-based industries driving revenue ...
Crafts compelling stories that resonate with audiences, linking CX improvements directly to ... management or related fields, preferably in SaaS or services-based industries driving revenue ...
Senior Commissioning Manager
Phoenix, AZ · On-site
The Sr. Cx Manager provides schedule input, design reviews, project site walks, systems technical ... Implement all applicable Safety Programs and EEO/Affirmative Action Programs. * Some travel will be ...
Senior Commissioning Manager
Phoenix, AZ · On-site
The Sr. Cx Manager provides schedule input, design reviews, project site walks, systems technical ... Implement all applicable Safety Programs and EEO/Affirmative Action Programs. * Some travel will be ...
Cx Program Manager information
See Arizona salary details
$35.9K - $45.9K
5% of jobs
$45.9K - $56K
6% of jobs
$56K - $66K
9% of jobs
$72.3K is the 25th percentile. Wages below this are outliers.
$66K - $76K
6% of jobs
$76K - $86.1K
5% of jobs
$86.1K - $96.1K
6% of jobs
$96.1K - $106.2K
5% of jobs
The median wage is $108.1K / yr.
$106.2K - $116.2K
31% of jobs
$116.5K is the 75th percentile. Wages above this are outliers.
$116.2K - $126.2K
7% of jobs
$126.2K - $136.3K
15% of jobs
$136.3K - $146.3K
3% of jobs
$35.9K
$100.1K
$146.3K
How much do cx program manager jobs pay per year?
What is CX program management?
Is being a TPM stressful?
How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?
What is the difference between Cx Program Manager vs Customer Experience Manager?
| Aspect | Cx Program Manager | Customer Experience Manager |
|---|---|---|
| Primary Focus | Overseeing multiple customer experience projects and initiatives across departments | Managing overall customer satisfaction and relationship strategies |
| Responsibilities | Developing programs, coordinating teams, implementing CX strategies | Analyzing customer feedback, improving service quality, customer retention |
| Required Skills | Project management, cross-functional collaboration, CX tools | Customer insights, communication, service design |
| Work Environment | Often in a program or project management setting within CX teams | Customer-facing roles, marketing, or service departments |
The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.
What does a CX manager do?
What is a Cx Program Manager?
What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?
What does a CX program manager do?
Full-time
Medical, Vision, Life, Retirement, PTO
Posted 25 days ago
Hensel Phelps rating
6.5
Based on 16 frontline employees who took The Breakroom Quiz
Job description
- Verification of Work Authorization and Employment Eligibility
- Substance Abuse Screening
- Physical Exam (if applicable)
- Background Checks for Badging/Security Clearances (if applicable)
- Culture Index - To better assess your fit for the job, please take 5-10 minutes and complete aCulture Index™ Survey (LINK).
Position Description:
The MEP Superintendent - Facility Solutions Manager (FSM) role is focused on providing technical solutions leadership and management for the delivery and implementation of facility management processes and solutions.
Position Qualifications:
- Minimum (10) years of experience in commercial construction with an MEPF/building controls contractor, general contractor, and/or Cx agency.
- A bachelor's degree or relevant experience, preferably in Facilities Management, Mechanical, Electrical, construction management, Engineering, or MEP Construction Management.
- Must possess a valid driver's license.
- Communicate complex issues effectively in written format & oral presentation to clients.
- P6 and/or MS Project Experience
- Must be able to function as part of a high-performance team.
- Strong working knowledge of facilities operations and building systems.
- Ability to work collaboratively in mobile work environment.
- Software proficiency in MS Office (Excel, Project, Word, SharePoint).
- Strong project management skills.
- Ability to recognize, troubleshoot, document, and optimize facilities processes.
- Possess strong written communication skills and be detail oriented.
- Computer software - Microsoft Office Suite and Adobe Cloud.
- Effective written and verbal communication skills.
- Ability to read and interpret financial data relating to facilities.
- Has a good understanding of the critical facility environment, including hospitals, airports, and data centers.
Essential Duties:
- Work on behalf of, and in concert, with the Hensel Phelps Construction Co. teams.
- Interface, coordinate, and directly manage the associated MEPF trade partners through plan development, inspections, and ultimately the Cx testing process.
- Competency surrounding the utilization of all standard MEPF/building controls testing procedures and applicable tools and equipment to perform this testing.
- Manage a team of individuals to deliver the Operational Project Readiness (OPR) and be the primary driver of the Commissioning Management (CxM) services on multiple projects.
- Review contract documents (design drawings, submittals, shop drawings, specifications, etc) for program/project understanding, constructability, operability, and functionality requirements.
- Develop a project-specific commissioning plan and project execution plan per Hensel Phelps' templates and in accordance with the Contract Documents.
- Develop and maintain Cx schedule based upon the CPM milestones and in the scheduling program required by the Contract Documents.
- Establish testing/certification requirements for each piece of equipment for documentation management through Cx software platform.
- Review Level 2 and 3 Cx Scripts
- Oversee implementation of Cx progress visual tracking/status tools
- Develop agenda and lead project Cx team meetings communicating the Cx schedule, sequencing, constraints, and issues.
- Documentation of MEPF equipment inspections and testing. Track and drive issue resolution to support the start-up and commissioning process.
- Oversee the management and document control of the Cx progress via the commissioning software platform
- Coordinate and manage the Level 4/5 Cx testing on behalf of Hensel Phelps Construction Co.
- Other duties as assigned.
Physical Work Classification & Demands:
- Heavy Work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
- The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read/see, speak, push, pull, lift, stand, and finger/type. The frequency of each action varies by workflow and field activity.
- Walking - The person in this position needs to frequently move about the jobsite.
- Sometimes operates a computer or tablet and other office machinery, such as a calculator and phone.
- The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office and field administration.
- Constantly reads written communications and views mail submissions. Will also need to read blueprints and take/verify field measurements.
- Climbing - Ascending or descending ladders, stairs, scaffolding and ramps at various heights.
- Balancing - Ability to maintain body equilibrium to prevent falling and to walk, stand or crouch.
- Stooping - Bending the body downward and forward by the spine at the waist.
- Reaching - Extending hand(s) and arm(s) in any direction for various lengths of time.
- Grasping - Needs to apply pressure to an object with fingers and palm regularly.
- Visual acuity and ability to operate a vehicle as certified and appropriate.
- Occasionally exposed to high and low temperatures.
- Frequently exposed to noisy environment and outdoor elements such as precipitation and wind.
Benefits:
Hensel Phelps provides generous benefits for our full-time employees. This position is eligible for company-paid medical insurance, life insurance, accidental death & dismemberment, long-term disability, 401(K) retirement plan, and our employee assistance program (EAP). Hensel Phelps also believes in the importance of taking time to recharge. As a result, employees are eligible for paid time off beginning upon hire. Based on position location, a cost-of-living adjustment (COLA) may also be included (subject to periodic review and adjustment).
About Hensel Phelps:
At Hensel Phelps, we bring our clients' vision to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property. Our expert development, construction and facility services teams ensure that every project meets our clients' goals and objectives.
Over our 84-year history, Hensel Phelps has evolved from a bid-build general contractor to a full-service building provider. Our organization is comprised of three lines of business - development, construction, and facility services. These groups work as a cohesive team, sharing ideas and knowledge from each discipline to provide our clients with the highest level of service. Our capabilities span from concept through the long-term facilities management of projects, which means that our focus is on the complete life cycle of each project we build.
Hensel Phelps Facility Services Group is uniquely qualified with decades of facility experience. The Facility Services Group specializes in facility solutions, building systems integration, specialized construction, and facility management. Our team provides best-in-class operational solutions with technical knowledge and subject matter experts of building systems, envelopes, campus, and client operations.
Equal Opportunity and Affirmative Action Employer:
Hensel Phelps is an equal opportunity employer. Hensel Phelps is committed to engaging in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) #PhoenixAZ#Arizona#Superintendent #MEP #Mechanical #Electrical #PhoenixAZ #Mechancial #Electrical #Plumbing #Commissioning #Construction #MEPSystems #MechancialSystem #ElectricalSystem #PlumbingSystem #MEPSuperintendent #Superintendent
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
What Hensel Phelps employees say
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About Hensel Phelps
Sourced by ZipRecruiter
Industry
Construction
Company size
1,001 - 5,000 Employees
Headquarters location
Greeley, CO, US
Year founded
1937