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Cx Program Manager Jobs in Arizona (NOW HIRING)

NV5

Mission Critical Cx Project Manager

Phoenix, AZ · On-site

$150K - $170K/yr

Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities ...

NV5

Mission Critical Cx Project Manager

Phoenix, AZ

$150K - $170K/yr

Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities ...

Circle K

Customer Experience Program Lead

Phoenix, AZ · On-site

Experience * 4-6+ years of experience in customer experience, program management, operations, product, or a related field. * Experience working with VOC data, complaints, CX metrics, or customer ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · Remote

$65.50 - $83.25/hr

Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics ... a relocation program. * Work From Anywhere Culture: make the most of the flexibility that comes ...

Pkaza

Data Center Construction QA / QC Manager

Mesa, AZ

$82K - $110K/yr

The QA/QC Manager will coordinate the Cx Schedule with the Master Schedule and report the status of ... Design Critical Environment Programs for both internal and external clients * Coordinate with ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics ... a relocation program. * Work From Anywhere Culture: make the most of the flexibility that comes ...

Globe Telecom, Inc.

Process Architect

Globe, AZ

... programs that will advocate for grass roots process simplification that will yield financial and CX ... management * Synthesize output from workshop sessions to come up with service blueprint * Test and ...

Globe Telecom, Inc.

Process Architect

Globe, AZ

... programs that will advocate for grass roots process simplification that will yield financial and CX ... management * Synthesize output from workshop sessions to come up with service blueprint * Test and ...

Circle K

Customer Experience Program Lead

Tempe, AZ · On-site

Experience * 4-6+ years of experience in customer experience, program management, operations, product, or a related field. * Experience working with VOC data, complaints, CX metrics, or customer ...

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All JobsCx Program Manager JobsCx Program Manager Jobs in Arizona

Cx Program Manager information

See Arizona salary details

$35.9K

$100.1K

$146.3K

How much do cx program manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for cx program manager in Arizona is $100,141.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $123,500.00 per year, depending on experience, location, and employer.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Arizona? For Cx Program Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Arizona look for? The top searched job categories for Cx Program Manager jobs in Arizona are:
What cities in Arizona are hiring for Cx Program Manager jobs? Cities in Arizona with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Arizona as of June 2026, with employment types broken down into 21% Full Time, 77% Part Time, 1% Temporary, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $100,141 per year, or $48.1 per hour.
Mission Critical Cx Project Manager

Mission Critical Cx Project Manager

NV5

Phoenix, AZ • On-site

$150K - $170K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 29 days ago

NV5 rating

8.3

Company rating: 8.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

97th of 356 rated engineering

Job description

Overview
NV5 is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastructure; Utility Services; Environmental Health Sciences; Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities where we live and work.
As engineers, architects, construction/program managers, environmental professionals and beyond, we play a significant role in shaping our communities through the services we provide. We are looking for passionate, driven individuals to join our team focused on Delivering Solutions and Improving Lives.
NV5 is currently seeking a Project Manager to join our Americas Mission Critical team and service our clients nationally as needs dictate. The successful candidate will be self-motivated and well versed in commissioning, project management, facility engineering, construction, and operations. The market served will include mission critical. Duties and responsibilities related to this position are listed below.
Responsibilities
  • Responsible for the technical delivery both as a project manager and site lead for mission critical commissioning projects with minimal supervision while completing assignments that require independent judgement and evaluation.
  • Maintain effective communication with clients, contractors and other project team members.
  • Develop and maintain client relationships. Develop relationships on projects that accrue good will with our existing clients and collaborate with our management team to extend our existing relationships.
  • Manage project specific commissioning plans, commissioning procedures, checklists, test scripts, and schedules for Level 1 through Level 5 commissioning activities.
  • Lead onsite teams to perform functional performance tests on mechanical, plumbing, and electrical systems.
  • Provide project management and coordination to meet client expectations for technical excellence, budget and schedule.

Qualifications
  • 8 years or more of progressive experience in building systems commissioning with at least 3 years of mission critical facility experience.
  • Effective written and verbal communication skills are essential.
  • Experience in diagnosing and solving construction and operational problems.
  • Experience with cloud-based construction and commissioning management platforms.
  • Able to work as part of a team, think creatively, and problem solve.
  • Working knowledge and experience of mechanical, plumbing, and electrical systems.
  • Willingness to travel 75% or more as national level projects dictate.

Considered a Plus
  • Bachelor of Science degree in Engineering
  • PE License or ability to obtain one
  • Commissioning Certification
  • PMP Certification
  • Test and Balance Certification

The pay range for this position is $150,000- $170,000 per year; however, base pay offered may be higher or lower depending on job-related knowledge, skills, and experience of the candidate. Restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via the NV5 careers site. This role will remain open and accepting applications on our website until filled, or for at least 5 months since posting date.
NV5 offers a competitive compensation and benefits package including medical, dental, life insurance, PTO, 401(k) and professional development/advancement opportunities.
NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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About NV5

Sourced by ZipRecruiter

NV5 is a renowned company based in Los Angeles, CA, US, that operates in the architecture, engineering, and consulting industry. Officially established in 2009, this company provides technical engineering and consulting solutions that cater to public and private sectors globally. The firm is adept in a wide range of services, including infrastructure, energy, construction, program management, and environmental services. As part of its mission, NV5 seeks to deliver solutions that enhance communities and safeguard the environment meticulously.

Industry

Civil engineering construction

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

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