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Cx Program Manager Jobs (NOW HIRING)

Invesco

Sr Mgr., Client Research & Insights

New York, NY · On-site

$115K - $130K/yr

Own and manage the end-to-end CX program across the U.S. and EMEA, including annual and ongoing measurement programs (e.g., NPS and touchpoint satisfaction) with consistent, high-quality execution ...

NICE

Program Manager

Hoboken, NJ

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that ... This position serves as a strategic program partner to Sales, CX, and executive leadership ...

NICE

Program Manager

Hoboken, NJ · On-site

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that ... This position serves as a strategic program partner to Sales, CX, and executive leadership ...

CDTA

Manager of Customer Service (Albany, NY)

Albany, NY · On-site

$84K - $104K/yr

Develop and manage a formal Customer Experience (CX) Program, including standards, governance, and performance benchmarks. * Define CX priorities aligned with agency strategic goals, equity ...

NiCE

Program Manager

Hoboken, NJ · On-site

The Program Manager of GTM Operations & Business Insights leads cross-functional programs to build ... CX leadership, reducing manual processes and improving reporting accuracy. • Establish and manage ...

Invesco

Sr Mgr., Client Research & Insights

New York, NY · Hybrid

$115K - $130K/yr

Own and manage the end-to-end CX program across the U.S. and EMEA, including annual and ongoing measurement programs (e.g., NPS and touchpoint satisfaction) with consistent, high-quality execution ...

Rosendin

QA/Cx Site Manager

El Paso, TX · On-site

Communicate and provide QA/Cx program feedback and project lessons to the QA/Cx Regional Manager * The duties and responsibilities are intended to describe the general nature and scope of work being ...

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Cx Program Manager information

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$38.5K

$107.5K

$157K

How much do cx program manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for cx program manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
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Cx Program Manager jobs near you
Project Manager- Commissioning & Compliance

Project Manager- Commissioning & Compliance

PM2CM

Los Angeles, CA

Full-time

Posted 10 days ago

Job description

  • Provides Commissioning (Cx) leadership and supervises Commissioning of new construction and renovation projects. Projects include services to mechanical (HVAC), electrical, plumbing, building automation and building envelop systems.
  • Supervises Cx services amongst design and construction team members during project planning, design, construction, occupancy, and warranty phases. Ensures standard Cx deliverables are received in a timely manner, from project assigned Cx agents to meeting project schedules.
  • Supervises Cx processes, standards, documentation and daily activities of (9) in-house Cx staff members (for smaller Cx scope projects) and (11) 3rd party contracted commissioning firms (for larger Cx scope projects). Position generally supervises over 150+ projects simultaneously (in various Cx phases).
  • Oversees proper execution of commissioning plans, specifications, design reviews, site visits, equipment submittal reviews, pre-functional testing, functional testing, staff maintenance training and 10-Month warranty observations.
  • Maintains policies, procedures and standards for a Cx program that are in accordance with Cx industry requirements.
  • Manages budgets for Cx programs and contracted services.
  • Determines project objectives, to include commissioning requirements and plans.
  • Reviews design at various stages of the design process; evaluates bid documents and submittals.
  • Coordinates with the Project Teams to address construction deviation.
  • Develops test forms and checklists for construction.
  • Implements functional performance tests and issues progress and final reports.
  • Reviews and submits project acceptance forms.
  • Responsible for as-built drawings, O&M Manuals, and warranty process and documents.
  • Develops and coordinates staff training and continuing education opportunities, i.e., seminars and workshops, to learn and share up-to-date information on Commissioning and Compliance.
  • Reviews and documents the trainings and updated information by developing and presenting Lessons Learned bulletins.
  • Directs and manages Transition Task Team Commissioning efforts.
  • Performs other duties as directed by Senior Management Staff

Requirements

Required Experience:

Ten (10) years full time paid professional experience in the design, commissioning and compliance process of private or commercial projects. OR Six (6) years of experience in a similar or equivalent position involved in the design, commissioning and compliance process of a capital, public or educational facilityconstruction project.

Required Education:

Graduation from a recognized college or university with a bachelor's degree in mechanical or electrical Engineering.

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About PM2CM

Sourced by ZipRecruiter

Industry

Business management consulting

Company size

11 - 50 Employees

Headquarters location

Torrance, CA, US

Year founded

2014

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