You may also be eligible to participate in a discretionary annual incentive program, subject to the ... Oracle Cx Field Service Functional Manager Our Deloitte Sales & Service team empowers organizations ...
You may also be eligible to participate in a discretionary annual incentive program, subject to the ... Oracle Cx Field Service Functional Manager Our Deloitte Sales & Service team empowers organizations ...
Frequent reporting of Cx KPI's to the project team as required. * Proficiency in or ability to ... Company Provided Employee Assistance Program * 401K Plan * PTO Notice to all Employment, Staffing ...
Frequent reporting of Cx KPI's to the project team as required. * Proficiency in or ability to ... Company Provided Employee Assistance Program * 401K Plan * PTO Notice to all Employment, Staffing ...
SDC / Contract Administrator Construction Project Manager
West Memphis, AR · On-site
$23.25 - $31.25/hr
Frequent reporting of Cx KPI's to the project team as required. * Proficiency in or ability to ... Company Provided Employee Assistance Program * 401K Plan * PTO Notice to all Employment, Staffing ...
Quick apply
SDC / Contract Administrator Construction Project Manager
West Memphis, AR · On-site
$23.25 - $31.25/hr
Frequent reporting of Cx KPI's to the project team as required. * Proficiency in or ability to ... Company Provided Employee Assistance Program * 401K Plan * PTO Notice to all Employment, Staffing ...
SDC / Contract Administrator Construction Project Manager
West Memphis, AR · On-site
$23.25 - $31.25/hr
Frequent reporting of Cx KPI's to the project team as required. * Proficiency in or ability to ... Company Provided Employee Assistance Program * 401K Plan * PTO Notice to all Employment, Staffing ...
SDC / Contract Administrator Construction Project Manager
West Memphis, AR · On-site
$23.25 - $31.25/hr
Frequent reporting of Cx KPI's to the project team as required. * Proficiency in or ability to ... Company Provided Employee Assistance Program * 401K Plan * PTO Notice to all Employment, Staffing ...
... service, CX, CRM, Data Cloud, and personalization. The candidate can effectively analyze ... requirements for program and campaign delivery across multiple channels. * Work with cross ...
... service, CX, CRM, Data Cloud, and personalization. The candidate can effectively analyze ... requirements for program and campaign delivery across multiple channels. * Work with cross ...
... service, CX, CRM, Data Cloud, and personalization. The candidate can effectively analyze ... requirements for program and campaign delivery across multiple channels. * Work with cross ...
... service, CX, CRM, Data Cloud, and personalization. The candidate can effectively analyze ... requirements for program and campaign delivery across multiple channels. * Work with cross ...
You may also be eligible to participate in a discretionary annual incentive program, subject to the ... Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI ...
You may also be eligible to participate in a discretionary annual incentive program, subject to the ... Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI ...
Comprehensive oversight of energy management activities (e.g., Electrical, Mechanical, Chemical ... Establish program to educate and validate each project team's understanding and use of Lock Out Tag ...
Comprehensive oversight of energy management activities (e.g., Electrical, Mechanical, Chemical ... Establish program to educate and validate each project team's understanding and use of Lock Out Tag ...
Comprehensive oversight of energy management activities (e.g., Electrical, Mechanical, Chemical ... Establish program to educate and validate each project team's understanding and use of Lock Out Tag ...
Comprehensive oversight of energy management activities (e.g., Electrical, Mechanical, Chemical ... Establish program to educate and validate each project team's understanding and use of Lock Out Tag ...
Comprehensive oversight of energy management activities (e.g., Electrical, Mechanical, Chemical ... Establish program to educate and validate each project team's understanding and use of Lock Out Tag ...
Comprehensive oversight of energy management activities (e.g., Electrical, Mechanical, Chemical ... Establish program to educate and validate each project team's understanding and use of Lock Out Tag ...
Manage day to day interactions with senior clients and sponsors. * Delivery: Manage and deliver ... Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI ...
Manage day to day interactions with senior clients and sponsors. * Delivery: Manage and deliver ... Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI ...
Cx Program Manager information
See Memphis, TN salary details
$38.2K - $48.9K
5% of jobs
$48.9K - $59.5K
6% of jobs
$59.5K - $70.2K
9% of jobs
$76.9K is the 25th percentile. Wages below this are outliers.
$70.2K - $80.9K
6% of jobs
$80.9K - $91.6K
5% of jobs
$91.6K - $102.3K
6% of jobs
$102.3K - $112.9K
5% of jobs
The median wage is $115K / yr.
$112.9K - $123.6K
31% of jobs
$124K is the 75th percentile. Wages above this are outliers.
$123.6K - $134.3K
7% of jobs
$134.3K - $145K
15% of jobs
$145K - $155.7K
3% of jobs
$38.2K
$106.6K
$155.7K
How much do cx program manager jobs pay per year?
As of Aug 10, 2026, the average yearly pay for cx program manager in Memphis, TN is $106,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,800.00 and $131,400.00 per year, depending on experience, location, and employer.
What is the average salary for a Cx Program Manager?
The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.
How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?
As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.
What is the difference between Cx Program Manager vs Customer Experience Manager?
| Aspect | Cx Program Manager | Customer Experience Manager |
|---|---|---|
| Primary Focus | Overseeing multiple customer experience projects and initiatives across departments | Managing overall customer satisfaction and relationship strategies |
| Responsibilities | Developing programs, coordinating teams, implementing CX strategies | Analyzing customer feedback, improving service quality, customer retention |
| Required Skills | Project management, cross-functional collaboration, CX tools | Customer insights, communication, service design |
| Work Environment | Often in a program or project management setting within CX teams | Customer-facing roles, marketing, or service departments |
The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.
What is a CX program manager?
A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.
What are the key skills and qualifications needed to thrive as a CX program manager?
To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Memphis, TN? For Cx Program Manager jobs in Memphis, TN, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Memphis, TN look for? The top searched job categories for Cx Program Manager jobs in Memphis, TN are:
Full-time
Re-posted 16 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 150 rated financial services
Job description
Oracle Cx Field Service Functional Manager
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager at Deloitte, you will lead an onshore functional team in delivering Fusion Field Service Cloud implementations and enhancements. You will demonstrate Oracle Field Service expertise and serve as a primary client contact to facilitate requirement gathering/clarifications, build personas and process flows, guide backlog grooming, solution designs, and articulate business during sprint demo/feature demos.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years relevant experience in a consulting or industry role, with a minimum of 6 years relevant consulting in Oracle Field Service operations.
- 3+ years of experience leading multiple project teams simultaneously on relevant engagements
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Master's degree in Business Administration, Computer Science, Engineering, or Information Systems
- Experience in a consulting or professional services environment
- Experience with cloud transformation, application modernization, or platform implementation programs
- Experience with Agile or Scrum delivery methods
- Project Management Professional (PMP) or Scrum certification
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Oracle Cx Field Service Functional Manager
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager at Deloitte, you will lead an onshore functional team in delivering Fusion Field Service Cloud implementations and enhancements. You will demonstrate Oracle Field Service expertise and serve as a primary client contact to facilitate requirement gathering/clarifications, build personas and process flows, guide backlog grooming, solution designs, and articulate business during sprint demo/feature demos.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years relevant experience in a consulting or industry role, with a minimum of 6 years relevant consulting in Oracle Field Service operations.
- 3+ years of experience leading multiple project teams simultaneously on relevant engagements
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Master's degree in Business Administration, Computer Science, Engineering, or Information Systems
- Experience in a consulting or professional services environment
- Experience with cloud transformation, application modernization, or platform implementation programs
- Experience with Agile or Scrum delivery methods
- Project Management Professional (PMP) or Scrum certification
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US