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Cx Program Manager Jobs in Connecticut (NOW HIRING)

MBP

Cx Agent/Engineer (Full-Time)

New Haven, CT · On-site

$70K - $100K/yr

Project management responsibility in close liaison with Project Manager on small to mid-size ... Proficiency with many software including Microsoft Office programs, CADD, BIM Platforms (such as ...

Ascend Bank

Digital Lending & CX Analyst

Wallingford, CT · On-site

$98K - $116K/yr

Proactively manage borrower and dealer communications and application pipelines: document requests ... Manufacturer information and program documentation * Charter company financials and related ...

Apply Early

MBP

Cx Agent/Engineer (Full-Time)

New Haven, CT · On-site

$70K - $100K/yr

... programs, CADD, BIM Platforms (such as Revit, Novisworks, and Autodesk 360), graphics, scheduling (Primavera Project Planner or Suretrak Project Manager), and cost estimating (RS Means CostWorks)

MBP

Cx Agent/Engineer (Full-Time)

New Haven, CT · On-site

$72K - $100K/yr

... programs, CADD, BIM Platforms (such as Revit, Novisworks, and Autodesk 360), graphics, scheduling (Primavera Project Planner or Suretrak Project Manager), and cost estimating (RS Means CostWorks)

INFOSYS NOVA HOLDINGS LLC

Solution Architect

Windsor, CT · On-site

$62.75 - $82.75/hr

Quality Management (QM) * Analytics platforms * Telephony providers * Define and govern ... Provide strategic consulting for cloud adoption and CX transformation programs. * Lead architecture ...

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pitneybowes

Director, Payments Operations

Shelton, CT

$170K - $180K/yr

... CX improvements into operational processes. * Operational Agility - Ability to manage multiple ... Wellbeing Programs) Pitney Bowes is an equal employment opportunity employer. All qualified ...

Pitney Bowes

Director, Payments Operations

Shelton, CT

$169K - $211K/yr

... CX improvements into operational processes. * Operational Agility -- Ability to manage multiple ... Wellbeing Programs) Pitney Bowes is an equal employment opportunity employer. All qualified ...

Pitney Bowes

Director, Payments Operations

Shelton, CT · On-site

$170K - $180K/yr

... CX improvements into operational processes. * Operational Agility - Ability to manage multiple ... Wellbeing Programs) Pitney Bowes is an equal employment opportunity employer. All qualified ...

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Showing results 1-20

All JobsCx Program Manager JobsCx Program Manager Jobs in Connecticut

Cx Program Manager information

See Connecticut salary details

$36.6K

$102.2K

$149.4K

How much do cx program manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for cx program manager in Connecticut is $102,226.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $126,000.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
What are popular job titles related to Cx Program Manager jobs in Connecticut? For Cx Program Manager jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Connecticut look for? The top searched job categories for Cx Program Manager jobs in Connecticut are:
What cities in Connecticut are hiring for Cx Program Manager jobs? Cities in Connecticut with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Sr. Manager CX Loyalty & Retention

Sr. Manager CX Loyalty & Retention

Philip Morris International

Stamford, CT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Key responsibilities

  • Define and evolve the enterprise retention and loyalty strategy, ensuring alignment with company priorities and regulatory requirements.

  • Lead the design, execution, and optimization of retention, loyalty, and product care programs across all channels and categories.

  • Oversee and develop a team responsible for retention, loyalty, and product care, setting priorities and ensuring accountability for program outcomes.

Job description

Be a part of a revolutionary change!
At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.
With huge change, comes huge opportunity. So, if you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.
Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC.
The Sr. Manager CX Strategy Retention & Loyalty owns the enterprise retention and loyalty vision, operating model, and performance outcomes across the full consumer journey. This role sets strategy and leads end-to-end design, execution, and continuous optimization of retention, loyalty, and product care programs across all channels and categories, ensuring measurable impact on repeat purchase, engagement, advocacy, and brand equity.
As the department leader for retention and loyalty, this position provides strategic direction and people leadership to the CX Retention & Loyalty Manager, and CX Manager VOC & Product Care, while serving as the senior point of integration across Marketing, Digital, Analytics, IT, Finance, Legal, Compliance, and Field Operations. The Sr. Manager of Retention & Loyalty establishes governance, roadmaps, and prioritization to scale programs nationally, adapt to state-specific regulatory requirements, and modernize the retention ecosystem through advanced analytics, machine learning, and AI-driven personalization.
This leader is accountable for translating consumer insights into a differentiated value proposition, building a test-and-learn culture, and ensuring that data, technology, and partner capabilities are aligned to deliver a seamless, compliant, and high-performing consumer experience.
Your 'day to day':
    • Define and continually evolve the enterprise retention and loyalty strategy, aligning with company growth priorities, consumer needs, and regulatory constraints.
    • Own the end-to-end journey framework (onboarding, adoption, replenishment, upgrade, win-back, advocacy) and ensure integration and synergy between CX Retention, Loyalty, and Product Care & Sustainability to deliver a seamless consumer journey.
    • Lead the architecture of multi-tier, multi-category loyalty programs and benefits, ensuring scalable rules, offer governance, and adaptability to state-by-state requirements.
    • Establish enterprise frameworks for segmentation, personalization, and engagement, including propensity models, churn prediction, and next-best-action decisioning to drive measurable lift.
    • Define and govern a multi-year roadmap to expand programs from single-category to multi-category value exchange, including loyalty tiers, experiential benefits, and partner ecosystems.
    • Oversee end-to-end program delivery from concept to launch and optimization, establishing operating cadence, experimentation (A/B and multivariate testing), and performance reporting to ensure sustained retention and brand equity impact.
    • Lead, coach, and develop a team of managers and program owners (including CX Retention, Loyalty, and Product Care & Sustainability), setting clear priorities, success metrics, and accountability for outcomes.
    • Build the retention and loyalty operating model (governance, intake/prioritization, OKRs, review cadence) and foster a high-performance culture with strong succession planning and capability building.
    • Drive alignment across Consumer Experience, Marketing, Digital/Product, Analytics/Data Science, IT/PMI Tech, Finance, Legal, Compliance, and Field Operations to deliver integrated journey-based initiatives.
    • Establish an insights-to-action rhythm, using dashboards and model outputs to drive prioritization decisions, remove obstacles, and communicate progress and tradeoffs to senior leadership.
    • Own governance for retention and loyalty programs to ensure compliance with state-specific regulations, promotional constraints, and internal policies.
    • Partner with Risk, Legal, Compliance, and Privacy to implement privacy-by-design practices (consent, preference management, data minimization) across channels and platforms.
    • Ensure mystery shopping, sentiment analysis, trade-in, and sustainability programs are executed in accordance with regulations and that any AI-enabled decisioning is auditable, explainable where required, and appropriately governed.
    • Drive innovation by identifying emerging trends in loyalty and retention (e.g., paid loyalty, partner ecosystems, experiential benefits) and translating them into scalable programs.
    • Implement omnichannel journey orchestration and triggered engagement (event-based messaging, service recovery, NPS/VOC-driven interventions) to reduce churn and increase repeat behaviors.
    • Ensure seamless integration of digital and offline experiences with consistent identity, offers, and service policies across owned and partner touchpoints.
    • Lead adoption of AI/ML capabilities (churn and propensity modeling, uplift modeling, recommendation/next-best-action, offer optimization) and GenAI-enabled content operations (personalized copy variants, knowledge assist for agents) in partnership with Analytics and IT.
    • Own retention and loyalty budgets and multi-year investment plans; build business cases, forecast impact, and optimize spend to maximize ROI and Brand Equity.
    • Define vendor and platform strategy (loyalty engine, CRM, CDP, journey orchestration, analytics tooling), leading selection, contracting, and performance management in partnership with Procurement, IT, and Finance.
    • Serve as the owner for retention and loyalty performance, delivering narrative and KPI reporting for senior leadership, recommending tradeoffs, and securing alignment on the roadmap.
    • Define and standardize KPIs and measurement frameworks for retention and loyalty (repeat rate, churn, active members, redemption, NPS/VOC, cohort retention, Brand Equity), ensuring consistency across teams and channels.
    • Partner with Analytics/Data Science to design experiments and causal measurement (incrementality, lift, attribution where applicable) and to identify optimization opportunities across journeys and segments.
    • Translate insights from mystery shopping, sentiment analysis, NPS/VOC, and loyalty behaviors into prioritized actions (inner loop); establish monitoring for model performance (drift, bias, stability) and operational KPIs.
    • Define AI/ML use cases and requirements for retention and loyalty (churn, propensity, uplift, recommendations, dynamic offers) and partner with Data Science to move models from prototype to production.
    • Own the PMITech and data retentional & loyalty prioritization roadmap to ensure scalable personalization.
    • Establish retention & loyalty governance for commercial integrated plan decisioning (taxonomy, data quality SLAs, consent signals, model documentation) and ensure responsible use of AI in consumer-facing experiences.

Who we're looking for:
    • 10+ years of experience in retention, loyalty, journey based marketing, and/or consumer experience, ideally within highly regulated or complex multi-channel industries.
    • Proven senior leadership experience building and leading teams of managers, influencing enterprise stakeholders, and driving outcomes through ambiguity and change.
    • Expertise in loyalty value exchange design, journey orchestration, and retention growth levers grounded in brand equity economics and experimentation.
    • Deep understanding of omnichannel engagement, CRM, CDP/identity, and journey orchestration, including event-based triggers and preference management.
    • Senior-level stakeholder management, with experience partnering with Legal, Risk, Compliance/Privacy, IT/InfoSec, Finance, and Marketing to deliver governed, compliant programs.
    • Demonstrated ownership of budgets and vendor ecosystems, including platform selection, contracting, and KPI-based performance management.
    • Fluency in advanced analytics and applied ML/AI for growth (churn/propensity, uplift, recommendations, segmentation, experimentation) and ability to translate technical outputs into business actions.
    • Ability to operate within complex regulatory environments, designing compliant incentives, offers, and communications across state-level variations.
    • Exceptional communication and senior level storytelling skills, with experience presenting performance, tradeoffs, and recommendations to senior leaders.
    • Strategic, structured problem-solver with strong change leadership and the ability to translate strategy into an executable roadmap and operating cadence.
    • Bachelor's degree in Marketing, Business Administration, or a related field.
    • MBA or equivalent advanced degree preferred.
    • Certifications in project management, consumer experience, or loyalty program management (e.g., Loyalty Marketing Association certifications) are a plus.
    • Authorized to work in the US without sponsorship now and in the future

What we offer
    • We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
    • We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
    • Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
    • Be part of an inclusive, diverse culture where everyone's contribution is respected; Collaborate with some of the world's best people and feel like you belong.
    • Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
    • Take pride in delivering our promise to society: To improve the lives of millions of smokers.

PMI is an Equal Opportunity Employer.
PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.
PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI's affiliates first entered the U.S. market following the company's acquisition of Swedish Match in late 2022.
Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match - a leader in oral nicotine delivery - creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI's IQOS electronically heated tobacco devices and Swedish Match's General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.
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