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Cx Program Manager Jobs in Bridgeport, CT (NOW HIRING)

INLINE PLASTICS CORP

Sr CX Strategist

Shelton, CT · On-site

Align demand-experience reporting with the broader Voice of the Customer program. * Support ... Experience working in ERP systems to manage and process orders (Epicor preferred) as well as ...

Ascend Bank

Digital Lending & CX Analyst

Wallingford, CT · On-site

$98K - $116K/yr

Proactively manage borrower and dealer communications and application pipelines: document requests ... Manufacturer information and program documentation * Charter company financials and related ...

Ascend Bank

Digital Lending & CX Analyst

Wallingford, CT · On-site

$98K - $116K/yr

Proactively manage borrower and dealer communications and application pipelines: document requests ... Manufacturer information and program documentation * Charter company financials and related ...

MBP

Cx Agent/Engineer (Full-Time)

New Haven, CT · On-site

$72K - $100K/yr

Project management responsibility in close liaison with Project Manager on small to mid-size ... Proficiency with many software including Microsoft Office programs, CADD, BIM Platforms (such as ...

MBP

Cx Agent/Engineer (Full-Time)

New Haven, CT · On-site

$72K - $100K/yr

Project management responsibility in close liaison with Project Manager on small to mid-size ... Proficiency with many software including Microsoft Office programs, CADD, BIM Platforms (such as ...

Ascend Bank

Digital Lending & CX Analyst

Wallingford, CT · On-site

$98K - $116K/yr

Proactively manage borrower and dealer communications and application pipelines: document requests ... Manufacturer information and program documentation * Charter company financials and related ...

MBP

Cx Agent/Engineer (Full-Time)

New Haven, CT · On-site

$72K - $100K/yr

... programs, CADD, BIM Platforms (such as Revit, Novisworks, and Autodesk 360), graphics, scheduling (Primavera Project Planner or Suretrak Project Manager), and cost estimating (RS Means CostWorks)

MBP

Cx Agent/Engineer (Full-Time)

New Haven, CT · On-site

$72K - $100K/yr

... programs, CADD, BIM Platforms (such as Revit, Novisworks, and Autodesk 360), graphics, scheduling (Primavera Project Planner or Suretrak Project Manager), and cost estimating (RS Means CostWorks)

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Bridgeport, CT

Cx Program Manager information

See Bridgeport, CT salary details

$39.1K

$109.3K

$159.6K

How much do cx program manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for cx program manager in Bridgeport, CT is $109,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $134,700.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What job categories do people searching Cx Program Manager jobs in Bridgeport, CT look for?

The top searched job categories for Cx Program Manager jobs in Bridgeport, CT are:

What cities near Bridgeport, CT are hiring for Cx Program Manager jobs?

Cities near Bridgeport, CT with the most Cx Program Manager job openings:

Cx Program Manager jobs near you

Sr CX Strategist

INLINE PLASTICS CORP

Shelton, CT • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary

The Senior CX Strategist – Order Fulfillment serves as the cross-functional link between Sales, Customer Experience, Planning, Manufacturing, and Operations. The role aligns customer demand with operational capacity and fulfillment priorities across domestic, international, national, and specialty accounts. This includes monitoring open demand and service risks, supporting escalations, and coordinating readiness for current and new customers, new items, product changes, and shifts in demand.

The position ensures sales and operational teams have the requirements needed for successful execution. It also supports planning and process-improvement initiatives, develops customer and sales reporting, and analyzes fill rate, demand, and service performance to guide business decisions, customer communication, and the broader Voice of the Customer strategy.

Essential Job Responsibilities

  • Review customer demand, open orders, fulfillment risks, and customer priorities. 
  • Serve as the link between Sales, CX, Planning, and Operations to address demand and fulfillment gaps. 
  • Serve as an escalation point for CX Leadership, Sales, and Operations when fulfillment is at risk. 
  • Partner with Planning and Manufacturing to align production plans with customer demand and priorities. 
  • Coordinate readiness for new items, item changes, new customers, and demand transitions. 
  • Participate in readiness meetings with Sales, Product, RD&E, Planning, Operations, and CX. 
  • Confirm demand forecasts, production priorities, launch timing, and operational risks before implementation. 
  • Communicates to relevant teams ensuring the pricing, customer setup, product availability, order timing, and special requirements needed to support execution. 
  • Communicate operational constraints and demand changes to Sales, CX, and other impacted teams. 
  • Develop and maintain fill-rate and service reporting for specialty accounts, customers, Sales, and leadership. 
  • Identify demand and fulfillment trends that may require changes to priorities, planning, or customer communication. 
  • Align demand-experience reporting with the broader Voice of the Customer program. 
  • Support customer and OMR communication plans when demand, availability, timing, or priorities change. 
  • Support workflow improvements, ERP initiatives, inventory allocation projects, and new technical solutions. 
  • Support Sales and Operations planning through customer demand insights and service-risk analysis.

Safety

  • Practices safe work habits and follows general safety procedures such as proper lifting and bending, ergonomics, proper use of equipment and use of personal protection equipment (PPE).
  • Practices good housekeeping including clutter-free work area and general cleaning; follows FDA product safety standards, follows IPC product defense standards and complies with all SQF requirements.
  • Ensures lockout procedures are followed any time the equipment is being cleaned or maintained.

Product Safety and Quality

  • Follows Product Safety and Quality standards.
  • Follows FDA GMP’s regarding food contact packaging as it pertains to the employee.

Minimum Requirements (include education, experience, special skills, licenses and/or certifications required.)

  • Bachelor’s Degree (BA or BS) or equivalent from a college/university or comparable work experience.
  • Minimum 3 years of Customer Service Experience, experience with supply chain and inventory demand shipments is a plus.
  • Demonstrated abilities in Microsoft Office, including Excel and Outlook is a must. 
  • Experience working in ERP systems to manage and process orders (Epicor preferred) as well as Business Intelligent Tools for Reporting.
  • Knowledge of inventory reservations and allocations process in order-to-cash/invoice solutions.
  • Knowledge of supply chain demand and open order management for large customer portfolios. 

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