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Cx Program Manager Jobs in Wisconsin (NOW HIRING)

U.S. Venture, Inc.

Sr. IT Program Manager (IGEN)

Appleton, WI · On-site

$113K - $113K/yr

... Product, CX, and Operations. This position is located on-site in Appleton, WI with in office ... AI-enabled program management: Embed AI-augmented productivity tools into program workflows ...

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success ... Background in Customer Success operations, enablement, or strategic programs * Familiarity with CX ...

Faith Technologies

CX Engineering Team Lead

Menasha, WI · On-site

Provides guidance to project managers, the Director of Quality and Commissioning, and the Field ... Designs new QA/QC programs by analyzing requirements, constructing workflow charts and diagrams, to ...

Resource Innovations

Energy Engineer

Madison, WI · On-site +1

... Cx, building tune-up (BTU), energy audits, HVAC optimization, and other utility program offerings ... Use the company's virtual energy management software platform to review facility performance ...

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Wisconsin

Cx Program Manager information

See Wisconsin salary details

$38.9K

$108.5K

$158.5K

How much do cx program manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for cx program manager in Wisconsin is $108,466.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,200.00 and $133,700.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
What are popular job titles related to Cx Program Manager jobs in Wisconsin? For Cx Program Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Wisconsin look for? The top searched job categories for Cx Program Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Cx Program Manager jobs? Cities in Wisconsin with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Sr. IT Program Manager (IGEN)

Sr. IT Program Manager (IGEN)

U.S. Venture, Inc.

Appleton, WI • On-site

$113K - $113K/yr

Full-time

Posted 13 days ago

U.S. Venture rating

7.9

Company rating: 7.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

108th of 368 rated retail wholesalers

Job description

POSITION SUMMARY
The Senior IT Program Manager is the delivery coordination owner for IGEN's technology transformation. You operate above sprint-level - that is the Scrum Master's domain - and below strategy - that is the Chief Technologist's. Your domain is the program: cross-functional planning, dependency management, risk governance, and the reporting cadence that keeps executive leadership informed and engineering teams unblocked.
You are the person who knows, at any given moment, which workstream is on track, which is at risk, what is blocking it, and what decision is needed from whom. You surface that information clearly, escalate when needed, and maintain the program-level discipline that lets five simultaneous transformation initiatives run without compounding into each other.
You report directly to the Chief Technologist and partner daily with the Senior Scrum Master, Enterprise Software Architects, Product Owners, and cross-functional leads across Technology, Product, CX, and Operations.
This position is located on-site in Appleton, WI with in office expectations Monday - Thursday and Friday remote as business needs allow.
JOB RESPONSIBILITIES
  • Program planning and coordination: Maintain an integrated program plan across IGEN's technology transformation workstreams, including Agile operating model adoption, product ownership, data foundation, cloud migration, and platform modernization.
  • Milestone and dependency management: Track milestones, dependencies, completion criteria, sequencing risks, and resource constraints across workstreams, translating strategic objectives into a clear program view for engineering teams and executive leadership.
  • Risk governance: Maintain a live program risk register with clear ownership, mitigation plans, escalation paths, and decision tracking to ensure risks are surfaced early and resolved at the appropriate level.
  • Cloud migration coordination: Coordinate the program layer of IGEN's Azure migration, including workload inventory, dependency mapping, environment readiness, cutover planning, vendor coordination, and stakeholder communication.
  • Agile operating model support: Partner with Scrum, Product, and Technology leaders to support Agile adoption, product ownership practices, sprint cadence visibility, and cross-team impediment resolution at the program level.
  • Executive and stakeholder reporting: Produce clear program reporting for senior leadership, including OKR status, milestone progress, risk summaries, delivery health, and decision requests that enable timely executive action.
  • Cross-functional operating cadence: Run the coordination rhythm for standing meetings, status reviews, decision forums, escalation paths, agendas, documented decisions, and tracked action items across Technology, Product, CX, and Operations.
  • Delivery governance: Establish and maintain program-level governance for scope definition, change control, delivery commitments, completion criteria, budget visibility, resource planning, and vendor coordination.
  • Compliance-aware delivery management: Ensure regulatory, security, and compliance considerations are incorporated into project planning, execution, reporting, and risk management throughout the delivery lifecycle.
  • Continuous improvement: Track delivery metrics such as sprint velocity, milestone predictability, dependency resolution time, and escalation frequency to identify systemic improvement opportunities and strengthen organizational delivery discipline.
  • AI-enabled program management: Embed AI-augmented productivity tools into program workflows, including status reporting, risk analysis, meeting preparation, documentation, and executive communication.
  • Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
  • Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
  • Continuously learn and develop self professionally
  • Support corporate efforts for safety, government compliance, and all other company policies & procedures
  • Perform other related duties as required and assigned

QUALIFICATIONS
Required:
  • 6+ years of technology program or project management experience, with at least 3 years managing cross-functional programs in a technology organization undergoing material change - not steady-state delivery management.
  • Demonstrated Agile delivery program experience - you have coordinated delivery across Agile/Scrum teams, understand the PM/PO/Scrum Master role model, and can operate at program level without stepping into sprint-level execution. PMP, PMI-ACP, or equivalent certification required.
  • Cloud migration program coordination - you have managed the program layer of a cloud migration or major infrastructure modernization: dependency mapping, workload tracking, cutover scheduling, vendor coordination, and executive reporting against hard milestones.
  • Executive-level communication - you write clearly, present confidently, and produce status materials that busy senior leaders actually read. You know the difference between a program update and a decision request, and you frame each appropriately.
  • Risk and dependency management discipline - active risk registers, dependency maps, escalation frameworks. You have a system and you use it consistently, not just when things go wrong.
  • Cross-functional stakeholder management - you have coordinated delivery across Engineering, Product, Operations, and executive stakeholders simultaneously. You build credibility with technical teams without being the technical expert in the room.
  • Azure DevOps proficiency - IGEN's primary delivery tracking and pipeline tool. You can work in it, configure it for program-level tracking, and use it to maintain delivery visibility without requiring engineering support to navigate it.
  • Change management capability - experience supporting technology adoption programs where the change includes new roles, new processes, and new tooling simultaneously. You understand that delivery coordination and change management are the same job in a transformation context.
  • Regulated or compliance-adjacent industry experience - IGEN's clients operate under filing deadlines in fuel, tobacco, and accounting compliance. A program manager who understands the downstream consequences of late delivery in regulated software is a materially different profile than a general technology PM.

Preferred:
  • Experience supporting a SaaS transition or product-centric operating model transformation - not just technology delivery, but the organizational change that accompanies it.
  • Familiarity with OKR frameworks and experience using OKRs as the backbone of a program reporting structure.
  • Exposure to Snowflake, Power BI, or data platform initiatives - IGEN's data foundation build is one of the five active workstreams and the program manager will coordinate across it.
  • SOC 2 Type 2 familiarity - understanding which project decisions carry compliance audit implications and coordinating accordingly.
  • Experience in B2B software organizations of comparable scale (50-200 employees) where the program manager operates as a senior individual contributor with broad organizational visibility rather than managing a PMO function.
  • Hands-on experience with AI-augmented productivity tooling (Microsoft Copilot, Claude) applied to program management workflows - reporting, risk analysis, documentation.

DIVISION:
IGEN
U.S. Venture will not offer sponsorship for employment status (including, but not limited to, H-1B, TN, E-3, F1, CPT, OPT, STEM OPT, visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require U.S. Venture's sponsorship to continue to work legally in the United States. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency except when there is a specific business need.
U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.
U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.
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