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Cx Program Manager Jobs in Wisconsin (NOW HIRING)

Everise

$250K - $325K/yr

With 13 centers around the world and a robust work at home program, we believe great things happen ... CX, and where Everise has white space to own a conversation Requirements * 12+ years in brand ...

Sprinklr

... programs for frontline GTM leaders, in partnership with L&D leadership. * Equip managers with ... Prior experience in Sales, Customer Success, Solutions Consulting, or Customer Experience (CX ...

Faithtechnologies

Energy Marshal

Beaver Dam, WI

... program expectations. The Energy Marshal is accountable for enforcing disciplined safety planning, managing risk around energized equipment, and upholding the highest standards of electrical safety ...

Faith Technologies

Energy Marshal

Beaver Dam, WI

... program expectations. The Energy Marshal is accountable for enforcing disciplined safety planning, managing risk around energized equipment, and upholding the highest standards of electrical safety ...

Boston

Customer Experience Professional

Madison, WI · On-site

$18/hr

Manage service coordination, including diagnosing product issues, processing warranty claims ... Support service process improvements with CX leadership. * Help identify frontline training needs ...

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All JobsCx Program Manager JobsCx Program Manager Jobs in Wisconsin

Cx Program Manager information

See Wisconsin salary details

$38.9K

$108.5K

$158.5K

How much do cx program manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for cx program manager in Wisconsin is $108,466.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,200.00 and $133,700.00 per year, depending on experience, location, and employer.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Wisconsin? For Cx Program Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Wisconsin look for? The top searched job categories for Cx Program Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Cx Program Manager jobs? Cities in Wisconsin with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Marketing Manager - MP Systems

Marketing Manager - MP Systems

PPC Partners

East Troy, WI • On-site

Full-time

Posted 18 days ago

Job description

Role Overview
The Marketing Manager leads execution and alignment of PPC's enterprise marketing strategy within assigned operating company (OpCo) or business segment. This role is responsible for driving growth, strengthening the brand, and enhancing customer experience by connecting strategy to execution across the full marketing funnel.
The Marketing Manager partners with enterprise marketing functions and OpCo leadership to deliver scalable, consistent, and data-driven marketing programs that support pipeline development, customer engagement, and business performance.
Key Responsibilities
Market Strategy, Growth & Demand Generation
  • Partner with OpCo leadership to translate enterprise strategy into local growth and demand generation plans
  • Develop and execute integrated marketing campaigns that drive pipeline growth, market visibility, and account development
  • Analyze market trends, customer needs, and competitor activity to inform business decisions
  • Manage opportunity tracking, campaign performance, and reporting in collaboration with CRM and analytics teams
  • Support pursuit strategy, key accounts, and priority growth initiatives

Brand Leadership & Content Strategy
  • Ensure consistent application and evolution of PPC brand standards across all OpCo marketing efforts
  • Lead development of marketing content, including proposals, collateral, digital campaigns, and thought leadership
  • Oversee creative execution in partnership with Creative Services (design, copy, video, photography)
  • Manage public relations efforts, including awards, publications, and industry visibility
  • Maintain a strong, consistent brand presence across all customer touchpoints

Customer Experience (CX) Leadership
  • Drive execution of customer experience initiatives across the lifecycle--from sales through project delivery and service
  • Collaborate with teams to identify key "moments that matter" and ensure consistency in customer interactions
  • Utilize customer feedback (CSAT, NPS, etc.) to identify improvement opportunities and influence operational decisions
  • Support closed-loop feedback processes to ensure customer insights lead to action
  • Partner with operations to align messaging, communication, and experience delivery

MarTech, Digital & Analytics Management
  • Oversee digital presence, including website, social media, and email marketing execution
  • Partner with enterprise teams to leverage marketing technology platforms (CRM, CMS, analytics tools) effectively
  • Monitor and report on campaign performance, digital engagement, and ROI
  • Ensure data integrity across systems to support accurate reporting and decision-making
  • Identify opportunities to optimize marketing performance through data-driven insights

OpCo Alignment & Cross-Functional Leadership
  • Serve as the primary marketing partner to assigned OpCo(s), ensuring alignment with both local priorities and enterprise strategy
  • Lead project planning, prioritization, and execution across multiple initiatives
  • Manage relationships with internal stakeholders, agencies, and external partners
  • Mentor and support Marketing Coordinators and Associates, driving skill development and consistency

Core Capabilities
  • Strong strategic thinking with ability to translate strategy into execution
  • Experience managing integrated marketing campaigns across multiple channels
  • Knowledge of brand management, digital marketing, CRM systems, and analytics
  • Strong project management and organizational leadership skills
  • Ability to influence and collaborate across cross-functional teams and leadership levels
  • Excellent communication, storytelling, and presentation skills
  • Analytical mindset with ability to interpret data and drive action
  • Adaptability in a fast-paced, multi-OpCo environment

Education & Experience
  • Bachelor's degree in Marketing, Communications, Business, or related field required
  • 5+ years of marketing experience, preferably in the A/E/C or professional services industry
  • Experience working in a multi-entity or decentralized organization is preferred

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