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Cx Program Manager Jobs in Michigan (NOW HIRING)

NV5

Mission Critical Cx Project Manager

Detroit, MI · On-site

$150K - $170K/yr

Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities ...

United Wholesale Mortgage

CX Coach

Pontiac, MI · On-site

$18.50 - $25.25/hr

Must have experience in leadership, management and call quality * At least two years of client ... Adoption reimbursement program * Paid volunteer hours * Paid training and career development

Apexon

App Dev Consultant

Southfield, MI · On-site

... CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healt ... Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of ...

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Michigan

Cx Program Manager information

See Michigan salary details

$33.6K

$93.7K

$136.8K

How much do cx program manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for cx program manager in Michigan is $93,662.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $115,500.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
What are popular job titles related to Cx Program Manager jobs in Michigan? For Cx Program Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Michigan look for? The top searched job categories for Cx Program Manager jobs in Michigan are:
What cities in Michigan are hiring for Cx Program Manager jobs? Cities in Michigan with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Dealer Performance Metrics Manager

Dealer Performance Metrics Manager

Stellantis

Auburn Hills, MI • On-site

Full-time

Posted 14 days ago

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

15th of 44 rated automakers

Job description

Customer Experience Dealer Performance Metrics Manager
The Customer Experience Dealer Performance Metrics Manager is responsible for developing an interwoven CX strategy with Mopar, TSO, Customer Care, Connected Services/Software Org and Sales channels/stakeholders to collaborate, develop and communicate key customer experience initiatives across Stellantis. The Customer Experience Dealer Performance Metrics Manager serves as the individual driving collaboration with internal stakeholder/stakeholder teams for the overall ideation, development, and production of CX related initiatives. Additional responsibilities will include:
  • CX System Harmonization: Oversee the integration of various CX systems such as Survey Dashboard, Text analytics, Incentive Dashboards, etc. Develop a data strategy, including integration with Palantir, to improve analytic tools and identify emerging customer concerns in the field and internal improvement needs.
  • Strategic Alliances and CX Liaison: Build strategic alliances with Mopar sales, TSO, Customer Care, and Sales organizations. Serve as the CX liaison for Mopar, TSO, Customer Care, Quality and Connected Services, Software organizations. Ensure cross-communication of annual strategic goals and priorities to facilitate cross-functional integration. Provide syndicated and in-market situation intelligence, CX needs/requirements, implemented solutions, and other relevant network realities throughout the calendar year. Continuous Learning: Engage in continuous learning and stay updated on CX trends, technologies, and professional CX automotive/non-automotive networking.
  • Field Operations and Incentives Management: Manage and communicate CX department expectations with Commercial Field Teams. Lead communication and facilitation of incentive program process, and incentive payments. Manage communication channel between HQ CX and Dealership Personnel
  • Research, Development, and Data Analysis: Analyze data flows, utilizing tools like Qlik, PowerBI, and Palantir to identify trends and develop next-generation control algorithms. Develop scalable machine learning solutions to address automotive challenges and enhance value across the automotive value chain. Apply advanced visualization techniques to communicate data insights clearly to both technical and non-technical audiences. Monitor key Sales and After Sales performance metrics and J.D. Power performance gaps, driving action with critical stakeholders.
  • Customer Journey Insights: Analyze customer journey insights to determine CX, Mopar, TSO, Customer Care, Connected Services, Software, and key internal and external process steps, interactions, and resources needed to strengthen the customer experience in key channels.
  • Support Annual Goals: Support Mopar, TSO, Customer Care, and Sales' annual department goals and objectives.
  • Performance Institute Collaboration: Collaborate with the Performance Institute's CX Training Brand Manager to ensure annual CX goals and messaging are incorporated throughout the Performance Institute Sales and After Sales curricula, processes, and technologies.
  • Stakeholder Communication: Interface with all stakeholders and levels of the organization as required to communicate CX objectives and manage projects to completion.
  • Budget and Quality Management: Ensure support and development services are within budget and meet quality criteria and business needs.
  • Field Visits: Visit Stellantis dealerships and assembly plants as necessary to identify opportunities/gaps, gather intel, etc.
  • Workshop Participation: Attend CX Sales and After Sales related workshops to collaborate with stakeholders

Basic Qualifications:
  • Bachelor's degree
  • 7+ years of relevant related experience
  • Interface with all stakeholders and levels of the organization as required to communicate Customer Experience objectives and manage projects to completion
  • Business Center Tracking and Ranking Performance
  • Area Manager Training initiatives
  • CX Daily Support
  • Expertise in CX data
  • Support Dealership and internal communications
  • Lead coordination, communication, and execution in assigned Business Centers
  • Support Sales/Aftersales annual departmental goals and objectives
  • Support the development and implementation of annual certification plans
  • Support the tracking and analysis of training activities through the development of reporting and certification dashboards
  • Attend all required /ongoing CX meetings

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