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Cx Program Manager Jobs in Michigan (NOW HIRING)

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Cx Program Manager information

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$33.6K

$93.7K

$136.8K

How much do cx program manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for cx program manager in Michigan is $93,662.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $115,500.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

What are popular job titles related to Cx Program Manager jobs in Michigan?

For Cx Program Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in Michigan look for?

The top searched job categories for Cx Program Manager jobs in Michigan are:

What cities in Michigan are hiring for Cx Program Manager jobs?

Cities in Michigan with the most Cx Program Manager job openings:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $93,662 per year, or $45 per hour.

SAP CRM -- SAP CX Solution Architect

APN Consulting, Inc.

Detroit, MI • On-site

$81.25 - $109.50/hr

Full-time

Re-posted 12 days ago

Job description

Job Summary:
APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. The company is seeking an experienced SAP CX Solution Architect to lead the design and implementation of SAP Customer Experience solutions for a leading utility client.
Responsibilities:
• Lead end-to-end solution architecture for SAP C4C Sales Cloud, ensuring alignment with business requirements and integration with IS-U and SOM.
• Define and own the CX solution blueprint, integration design, and overall architecture governance across CX, ERP, and middleware systems.
• Work closely with functional and technical teams to design scalable solutions leveraging SAP BTP Build, CPI, OpenText, and DocuSign.
• Provide technical and architectural guidance during Fit-Gap, Design, Build, and Testing phases of the project.
• Collaborate with project management and client stakeholders to ensure timely delivery, risk mitigation, and adherence to best practices.
• Conduct design review sessions, define technical standards, and ensure reusability and extensibility of CX components.
• Support integration with third-party applications, customer portals, and other utility-specific systems.
• Provide leadership in change management, cutover planning, and post go-live stabilization.
• Mentor onshore/offshore team members and ensure quality deliverables.
Qualifications:
Required:
• 14+ years of overall SAP experience, with 8+ years in SAP CX/C4C Sales Cloud implementation and architecture.
• Proven experience in Utilities domain, with exposure to SAP IS-U and SAP SOM integration.
• Strong knowledge of SAP BTP Build Apps, SAP CPI (Cloud Platform Integration), OpenText, and DocuSign integration with SAP CX.
• Hands-on experience in configuring and customizing C4C Sales, including master data, sales processes, activities, and analytics.
• Deep understanding of end-to-end Lead-to-Cash and Service processes in a utility environment.
• Experience in project management activities, including planning, risk assessment, stakeholder communication, and delivery tracking.
• Excellent communication and client-facing skills, with the ability to present and defend architecture decisions to senior stakeholders.
• Experience working in agile/hybrid project environments is an advantage.
• SAP Certified in SAP C4C Sales Cloud or SAP CX Solution Architect track.
• Prior experience with Greenfield implementations or large-scale CX transformation programs.
Preferred:
• Experience working in agile/hybrid project environments is an advantage.
Company:
APN Consulting, Inc. is a technology and talent solutions company helping enterprises maximize the value of their IT investments. Founded in 2002, the company is headquartered in Monmouth Junction, USA, with a team of 201-500 employees. The company is currently Growth Stage.
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About APN Consulting

Sourced by ZipRecruiter

APN Consulting is a professional services organization centered in the workforce solutions arena, situated in Monmouth Junction, NJ, United States. The company, established in 2002, operates in the Information Technology and Staffing and Recruiting industry, offering services that range from staff augmentation to end-to-end project engagements and direct placement services to suit clients' varying needs. Their mission is to help their clients succeed by providing them with solutions that solve their most complex business and technology challenges. Over the years, APN Consulting has built a reputation for integrity, quality, business understanding, and building lasting relationships with their clients and partners, creating an impressive track record in delivering successful solutions.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Monmouth Junction, NJ, US

Year founded

2002

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