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Cx Program Manager Jobs in Michigan (NOW HIRING)

Tech Tammina LLC

Jr. Tester

Dearborn, MI · On-site

Market · The CX-Hub program utilizes cutting-edge technology to provide a seamless and efficient ... Skills Required: · Microsoft CRM C# and Selenium. · JIRA · CI/CD · Automation Testing Skills ...

Meijer, Inc.

Specialist, Voice of Customer

Grand Rapids, MI · On-site

$16.25 - $21.50/hr

Manages survey development, deployment, dashboards, custom reporting, and new program planning and implementation, in alignment with Meijer's overall CX strategy * Delivers customer experience ...

PNC Bank

Part Time Teller

Flushing, MI

$13.75 - $17.25/hr

We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC Bank

Part Time Teller

Saginaw, MI

$14.50 - $18.25/hr

We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC Bank

Teller

Grand Haven, MI · On-site

$14.50 - $18.25/hr

We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC Financial Services Group

Teller

Jackson, MI

$14.75 - $18.25/hr

We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC Bank

Teller

Petoskey, MI · On-site

$15.75 - $19.50/hr

We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

New

PNC Financial Services Group, Inc.

Teller

Birmingham, MI · On-site

$15.25 - $19/hr

We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

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All JobsCx Program Manager JobsCx Program Manager Jobs in Michigan

Cx Program Manager information

See Michigan salary details

$33.6K

$93.7K

$136.8K

How much do cx program manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for cx program manager in Michigan is $93,662.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $115,500.00 per year, depending on experience, location, and employer.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Michigan? For Cx Program Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Michigan look for? The top searched job categories for Cx Program Manager jobs in Michigan are:
What cities in Michigan are hiring for Cx Program Manager jobs? Cities in Michigan with the most Cx Program Manager job openings:
Cx Program Manager jobs near you

Jr. Tester

Tech Tammina LLC

Dearborn, MI • On-site

Contractor

Posted 10 days ago

Job description

Role: Jr. Tester

Location: Dearborn, MI (On-site/Hybrid)

Duration: Long term

Rate: Market

Job Description:

·       The CX-Hub program utilizes cutting-edge technology to provide a seamless and efficient customer experience for our dealers and customers.

·       As a Software Test Engineer, you will be responsible for designing and executing test cases, identifying, and documenting defects, and collaborating with the development team to ensure the highest quality product.

·       Design and execute comprehensive test plans and test cases, covering positive, negative, and alternative flows.

·       Identify and document software defects and quality risks, and work with the development team to resolve them.

·       Experience testing within Agile methodologies, including Scrum or Kanban, in a fast-paced environment.

·       Proven experience writing and running automated test scripts using C# and Selenium.

·       Develop automation scripts, test, debug and execute.

·       Strong communication skills, including the ability to clearly and concisely summarize key findings for management.

·       Ability to independently drive projects to completion and work within the full software development life cycle.

·       Understanding of CRM functionalities and experience working with GitHub.

·       Experience coordinating test activities with project teams.

·       Ability to track defects and assign them to the appropriate team for resolution.

·       Experience with GitHub Actions for CI/CD pipeline development and maintenance.

·       Familiarity with Jira for project management and task tracking.

Skills Required:

·       Microsoft CRM C# and Selenium.

·       JIRA

·       CI/CD

·       Automation Testing

Skills Preferred:

·       Strong analytical and problem-solving skills.

·       Excellent communication and collaboration skills.

Experience Required:

·       Minimum 0-5 years of experience in software testing, including experience with CRM systems.