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Cx Program Manager Jobs in Michigan (NOW HIRING)

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SAP Project Manager

Detroit, MI

$150K - $200K/yr

... manage global programs leveraging the latest SAP technologies--including S/4HANA Cloud, SAP ... CX, Ariba, SuccessFactors, or SAP Datasphere • RISE/GROW with SAP, or Public Cloud/Cloud ERP ...

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SAP Project Manager

Detroit, MI · On-site

$150K - $200K/yr

... to manage global programs leveraging the latest SAP technologies-including S/4HANA Cloud, SAP ... CX, Ariba, SuccessFactors, or SAP Datasphere • RISE/GROW with SAP, or Public Cloud/Cloud ERP ...

Reply

SAP Project Manager

Detroit, MI · On-site

$150K - $200K/yr

... to manage global programs leveraging the latest SAP technologies-including S/4HANA Cloud, SAP ... CX, Ariba, SuccessFactors, or SAP Datasphere RISE/GROW with SAP, or Public Cloud/Cloud ERP ...

Stellantis

Design Quality Lead BCIM

Auburn Hills, MI · On-site

... manages risk, and provides cross-functional leadership to engineering, suppliers, and program teams ... Begin involvement 4 weeks before PM or upon A3Q release from CX . * Lead quality convergence toward ...

Stellantis

Design Quality Lead BCIM

Auburn Hills, MI · On-site

... manages risk, and provides cross-functional leadership to engineering, suppliers, and program teams ... Begin involvement 4 weeks before PM or upon A3Q release from CX . * Lead quality convergence toward ...

Stellantis

Design Quality Lead BCIM

Auburn Hills, MI · On-site

... manages risk, and provides cross-functional leadership to engineering, suppliers, and program teams ... Begin involvement 4 weeks before PM or upon A3Q release from CX . * Lead quality convergence toward ...

Tech Tammina LLC

Jr. Tester

Dearborn, MI · On-site

Market · The CX-Hub program utilizes cutting-edge technology to provide a seamless and efficient ... Skills Required: · Microsoft CRM C# and Selenium. · JIRA · CI/CD · Automation Testing Skills ...

Stellantis

Design Quality Lead BCIM

Auburn Hills, MI

... manages risk, and provides cross‑functional leadership to engineering, suppliers, and program ... Begin involvement 4 weeks before PM or upon A3Q release from CX . * Lead quality convergence toward ...

Stellantis

Design Quality Lead BCIM

Auburn Hills, MI

... manages risk, and provides cross‑functional leadership to engineering, suppliers, and program ... Begin involvement 4 weeks before PM or upon A3Q release from CX . * Lead quality convergence toward ...

Stellantis

Design Quality Lead BCIM

Auburn Hills, MI

... manages risk, and provides cross‑functional leadership to engineering, suppliers, and program ... Begin involvement 4 weeks before PM or upon A3Q release from CX . * Lead quality convergence toward ...

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Showing results 1-20

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Michigan

Cx Program Manager information

See Michigan salary details

$33.6K

$93.7K

$136.8K

How much do cx program manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for cx program manager in Michigan is $93,662.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $115,500.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
What are popular job titles related to Cx Program Manager jobs in Michigan? For Cx Program Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Michigan look for? The top searched job categories for Cx Program Manager jobs in Michigan are:
What cities in Michigan are hiring for Cx Program Manager jobs? Cities in Michigan with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Michigan as of July 2026, with employment types broken down into 85% Full Time, 10% Part Time, 1% Temporary, 3% Contract, and 1% Summer. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $93,662 per year, or $45 per hour.
North America Feature & Infotainment Planner

North America Feature & Infotainment Planner

Stellantis

Auburn Hills, MI

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Stellantis rating

7.4

Company rating: 7.4 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

18th of 44 rated automakers

Job description

The North America Feature & Infotainment Planning team helps shape the Stellantis corporate vision through the identification, ideation and prioritization of innovative customer-facing feature concepts. The team applies a customer-centric approach, leveraging research, competitive intelligence, and Brand collaboration. This role serves as a critical connector between Brand, Planning, and technical development teams (SW, Engineering, PFDI, PEPS, Tech, CX, UX, etc.), identifying synergies and removing roadblocks by acting as a boundary spanner. Some activities will be program dependent and tied to vehicle milestones, while other workstreams will be decoupled from program timing to support the broader Stellantis vision.

Success in this role requires strong ownership, proactive communication, disciplined execution, and the ability to drive alignment and outcomes across cross-functional teams.

Key roles and responsibilities of the North America Feature & Infotainment Planner include but are not limited to:

  • Coordinate with cross-functional stakeholders (Brand, Planning, development teams) to develop feature strategies that balance customer and Brand needs within technical, cost, and timing constraints
  • Prepare and facilitate feature ideation workshops that drive clear, actionable outcomes and support strategic decision making
  • Closely partner with Market Insights to conduct customer research that validates desirability, purchase influence, price sensitivity, and feature prioritization
  • Identify industry and competitive trends and translate consumer insights into clear, actionable feature concepts
  • Collaborate with Planning Functions to develop feature gap analyses that support key milestones and strategic discussions
  • Prepare concise, high-quality presentations that clearly communicate feature concepts (descriptions, functionality), customer benefits, supplier technology scouting, customer insights, and competitive benchmarks to support recommendations
  • Validate SW and module governance plans and proactively advocate on behalf of Brands for specific feature needs
  • Contribute content to monthly published newsletters and the Feature Insights Report to educate stakeholders on customer needs, emerging trends and technology, and key new feature requests

Basic Qualifications:

  • Bachelor’s degree
  • Five years of related experience. 
  • Excellent written and verbal communication skills, with the ability to communicate clearly, proactively and tailor messaging to different audiences
  • Outstanding organizational skills, time management, and attention to detail with a demonstrated ability to track, prioritize, and consistently follow through on deliverables
  • Ability to thrive in a fast-paced cross-functional environment while reliably managing multiple priorities
  • Ability to take initiative to identify new value propositions and proactively drive alignment
  • Demonstrated ability to drive work to completion, close loops, and deliver high-quality outputs with minimal oversight
  • Proven ability to escalate risks appropriately and in a timely manner to ensure visibility and resolution

 Preferred Qualifications:

  • Master’s degree
  • Knowledge of automotive features in multiple core domains (e.g. Cockpit, Autonomy, EV, Infotainment) and specialty domains (e.g., Performance, Offroad, Hauling/Trailering)
  • Ability to comprehend technical enablers and translate them into clear, customer-facing feature value propositions
  • Experience with feature research, ideation, and strategy
  • Experience with Design and Release engineering
  • Experience with Stellantis governance process
  • Experience with product management
  • Experience leveraging AI technologies

Our Benefits — Designed with You in Mind

Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected.

Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans
We help you plan for the future with:

  • An employer match on contributions to your 401k, Roth, and Catch-Up plans
  • An employer contribution, even if you don’t contribute

Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.

Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back
We believe in investing in your future and your passions:

  • Tuition reimbursement
  • Student loan refinancing programs
  • 18 paid volunteer hours each year to make a difference in your community

And so much more!
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

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