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Cx Program Manager information

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$33.6K

$93.7K

$136.8K

How much do cx program manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for cx program manager in Michigan is $93,662.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $115,500.00 per year, depending on experience, location, and employer.

What is CX program management?

CX program management involves overseeing customer experience initiatives to improve satisfaction, loyalty, and engagement. It includes coordinating cross-functional teams, implementing strategies, and using tools like customer feedback platforms to ensure consistent service quality and achieve business goals.

Is being a TPM stressful?

Being a Technical Program Manager (TPM) can be stressful due to managing multiple projects, tight deadlines, and coordinating cross-functional teams. The role often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, but it also offers opportunities for leadership and professional growth.

How does a CX Program Manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with cross-functional teams, utilize customer data and tools, and may hold certifications in customer experience or related fields. Their goal is to ensure a positive and consistent customer journey across all touchpoints.

What is a Cx Program Manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX Program Manager, and why are they important?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What does a CX program manager do?

A CX (Customer Experience) Program Manager oversees initiatives to improve customer satisfaction and loyalty by coordinating cross-functional teams, implementing strategies, and analyzing feedback. They often use tools like CRM systems and require strong project management skills to ensure consistent delivery of positive customer experiences.
What are popular job titles related to Cx Program Manager jobs in Michigan? For Cx Program Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Michigan look for? The top searched job categories for Cx Program Manager jobs in Michigan are:
What cities in Michigan are hiring for Cx Program Manager jobs? Cities in Michigan with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Senior Electrical Engineer/Qualified Electrician

Senior Electrical Engineer/Qualified Electrician

FST Technical Services

Ann Arbor, MI • On-site

Full-time

Posted 12 days ago

Job description

FST Technical services commissioning (Cx) division is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, construction, and post-acceptance phases of building projects. We ensure that equipment in mechanical, electrical, plumbing, and associated systems are designed, installed, and functionally tested to meet the clients requirements and design intent.
A Senior Electrical Commissioning Project engineer reports to a team leader and is responsible for the delivery and execution of our professional services tasks for equipment and associated systems. Primary activities include completing office assignments, time and expense management, in-field installation validation, field observation reports and meeting notes, functional performance testing, on-site and factory witness testing, writing of reports and meeting notes, submittal reviews, and design documentation evaluation.
Additional activities include executing target billable hours, managing tasks within time budgeted, leading Cx meetings, assisting the construction team with identifying/solving technical issues when they arise, and interpreting contract documents to predict scope gaps, maximize opportunities to provide value for clients, and reduce risk. Administrative activities include supporting the team leader in coordinating weekly staff scheduling, training/mentoring team members on proper documentation, field procedures, and equipment usage, participating in and leading sessions of the company-wide developmental safety and training programs, and supporting revenue targets and quality assurance goals by expanding relationships with existing clients.
Candidate must be able to travel to and from various job sites within the assigned region.
Requirements:

  • Qualified Electrician or Degree in Electrical Engineering
  •  7+ years employment in a staff or intern position related to maintenance, construction, or engineering controls or 3+ years in the commissioning industry
  • 5+ years of experience managing the interconnectivity of building equipment including pumps, fans, motors, air ventilation, chillers, boilers, steam distribution, heat absorption, building automation systems, optimization techniques, electrical distribution, fire alarm, variable refrigerant flow, and waste-water systems.
  • Knowledge of construction drawings, specifications, bid process, and ancillary industry documents
  • Aptitude to solve problems independently and in a team environment
  •  Effective verbal and written communication skills
  •  Public speaking and presentation skills
  •  Adaptability to varying indoor and outdoor working conditions
  •  Physical fitness, capability to lift at least 30 pounds, and ability to climb ladders
  •  Proficiency in Microsoft Office

Preferred Qualifications:

  • Trade association involvement
  • EIT, ACP. CEM or similar certification from experience
  • LEED or CEM certification preferred
  • OSHA 30 or other safe workplace certifications
  • Familiarity with building information modeling
FST Technical does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
Salary range:  $120,000 to $140,000 - based on experience 

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