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Customer Success Manager Jobs (NOW HIRING)

Sendoso

Customer Success Manager

Phoenix, AZ · On-site +1

We are seeking an experienced and results-oriented Customer Success Manager (CSM) to own, manage, and strategically grow a dedicated portfolio of our most valued customers. As a CSM, you will be the ...

SWIVEL

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

ResMed

Customer Success Manager

Joliet, IL · On-site

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US Remote About Us: SimpliGov is the government forms and ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...

NextDeavor Inc.

Customer Success Manager

San Jose, CA · Hybrid

$43.49 - $54.37/hr

Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

$101K - $127K/yr

The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive ...

Checkr

Customer Success Manager

Denver, CO

About the team/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the ...

Jobgether

As a Customer Success Manager, you will own the success and growth of a portfolio of strategic customers by helping them achieve measurable business outcomes. You will work at the intersection of ...

SCIOMETRIX INC

Customer Success Manager

Royal Oak, MI · On-site

$80K - $90K/yr

Vision insurance Customer Success Manager Location: Royal Oak, Michigan (Onsite) Experience: 5+ Years. 50% travel Employment Type: Full-Time About Sciometrix At Sciometrix, our goal is to deliver the ...

Incident IQ

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Overview: As a Customer Success Manager at Incident IQ, you will play a pivotal role in ensuring the success and satisfaction of our K12 customers. You will be the primary ...

Transmit Security

Customer Success Manager

OR · Remote

As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers, build strategic relationships with them, and help them achieve their business goals as a trusted ...

Itential Careers

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success Effective Date: 06/30/2026 About Itential Itential is the leading platform for automation and ...

LILT, Inc

Customer Success Manager

San Francisco, CA · On-site

As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for these customers, building and ...

ResMed

Customer Success Manager

Kansas City, KS · On-site

Customer Success Managers align with key stakeholders on top priority initiatives by providing ongoing insights, recommendations, and best practices to support their goals. This team contributes to ...

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Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What cities are hiring for Customer Success Manager jobs? Cities with the most Customer Success Manager job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
Who are the top companies hiring for Customer Success Manager jobs? The top employers for Customer Success Manager jobs are:
What states have the most Customer Success Manager jobs? States with the most job openings for Customer Success Manager jobs include:
What job categories do people searching Customer Success Manager jobs look for? The top searched job categories for Customer Success Manager jobs are:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Sendoso

Phoenix, AZ • On-site, Remote

Full-time

Medical, Retirement

Posted 12 days ago

Job description

About Your Role:
We are seeking an experienced and results-oriented Customer Success Manager (CSM) to own, manage, and strategically grow a dedicated portfolio of our most valued customers. As a CSM, you will be the primary, trusted advisor responsible for driving product adoption, ensuring clients achieve measurable Return on Investment (ROI), and securing high-value renewals and expansions. This is a high-impact, client-facing role requiring a proactive approach, deep strategic thinking, and a proven ability to manage complex relationships within a fast-paced Software as a Service (SaaS) environment. You will play a critical role in strengthening our market presence by transforming satisfied customers into strong advocates and partners. This is a remote position.
Who You Are:
  • A Proven Professional: You have a minimum of 2 years of hands-on experience as a Customer Success Manager or in a similar strategic account management role within a B2B SaaS company.
  • Strategic Relationship Builder: You are a skilled executive communicator who can develop deep, trust-based relationships with key stakeholders, including C-level executives and decision-makers.
  • Value and ROI Focused: You are adept at identifying a customer's core business challenges and mapping our platform's capabilities directly to their measurable business outcomes.
  • Growth Driver: You have a track record of driving higher net retention by identifying, scoping, and closing upsell and cross-sell opportunities within your assigned accounts.
  • Data-Driven: You use customer usage data, health scores, and business metrics to inform your strategy, proactively address risks, and confidently present your findings in formal Executive Business Reviews (EBRs).

Your Typical Day:
  • Strategic Account Ownership: Own the entire customer lifecycle for a dedicated book of business, from post-sales onboarding through renewal. Develop and execute detailed Customer Success Plans focused on business outcomes.
  • Executive Business Reviews (EBRs): Prepare and lead quarterly or semi-annual EBRs with customer leadership to review strategic goals, demonstrate realized value and ROI, and present recommendations for maximizing future success.
  • Risk Mitigation & Renewal: Proactively monitor customer health and adoption metrics. Lead all commercial conversations, including managing the entire renewal process (forecasting, negotiation, and closing) to secure long-term contracts.
  • Expansion & Revenue Growth: Work closely with the Sales/Account Management team to identify, qualify, and build business cases for expansion opportunities (upsell/cross-sell) within your portfolio, driving increased Annual Recurring Revenue (ARR).
  • Product Expertise & Advocacy: Maintain deep expertise in our platform and its use cases. Capture and synthesize critical customer feedback to influence internal product direction and champion successful customers for case studies and referrals.
  • Schedule: The required working hours for this role are 9:00 AM-5:30 PM (GMT), Monday through Friday. Candidates must be willing and able to maintain this schedule on an ongoing basis.

Experience:
  • Minimum of 2+ years of professional experience as a dedicated Customer Success Manager (CSM) in a B2B SaaS environment is mandatory.
  • Proven ability to own and manage a high-value book of business, consistently meeting or exceeding net revenue retention and expansion goals.
  • Excellent presentation, negotiation, and written communication skills, with comfort engaging with senior-level executives.
  • Strong analytical skills with the ability to interpret data (usage, campaign performance, ROI metrics) to build compelling business cases.
  • Expertise in working with Customer Success Management platforms (e.g., Salesforce, HubSpot, Marketo) and comfort with reporting and presentation tools (Google Sheets/Docs/Slides).
  • Proven track record of managing and expanding accounts within Marketing and Sales orgs, demonstrating a deep understanding of their unique Ideal Customer Profiles (ICPs), KPIs (e.g., MQL-to-SQL conversion), and campaign lifecycles.
  • Bachelor's degree preferred in Business, Marketing, or a related field.

What We Believe:
  • One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
  • Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
  • Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
  • Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
  • Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.

What You'll Love:
  • Comprehensive Medical Plans plans - we've got you covered!
  • Take-What-You-Need Time Off
  • LSA (Lifestyle Spending Account) with Compt
  • 401K Plan
  • FSA Plan
  • Free General Medical & Mental Health care via Healthjoy
  • Volunteer Time Off
  • Birthday Time Off
  • Generous parental leave benefits for both birthing and non-birthing parents
  • Access to Employee Assistance Programs (EAPs)
  • Financial wellness benefits through Morgan Stanley
  • Remote work environment

Who We Are:
Sendoso is where you go to build something bigger than yourself. We're a venture-backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we're looking for people who want to do great things.
Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics-a feat that few companies have achieved.
And we believe that relationships matter, so we're on a mission to create more human connections in a digital world. If you're ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you're in the right place.
Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.

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