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Customer Success Manager Jobs (NOW HIRING)

Campfire

Customer Success Manager

Manhattan, NY

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...

Windward

Customer Success Manager

Tampa, FL

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...

Alex AI

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager You're joining us at an inflection point in our growth. This role will be foundational in building the playbooks, processes, and relationships that define how Alex partners ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

As the Customer Success Manager, you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

SWBC

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

LMI Consulting, LLC

Customer Success Manager

Mclean, VA · On-site

Customer Success Manager Job Locations US-DC-Washington, DC | US-VA-Tysons Job ID 2026-13987 # of Openings 1 Category Information Technology Benefit Type Salaried High Fringe/Full-Time Overview We're ...

CXApp, Inc

Customer Success Manager

Los Angeles, CA · On-site

As a Customer Success Manager, you will play a pivotal role in ensuring our customers' satisfaction, success, and continued partnership with CXApp. You will be responsible for driving product ...

Cascade Dafo

Customer Success Manager

Ferndale, WA · On-site

$122K - $131K/yr

As the Customer Success Manager, you'll work directly with Cascade Dafo customers to ensure their experiences with our products and services are creating meaningful outcomes. You'll guide adoption ...

Amazing Life Foundation

Customer Success Manager

Plano, TX · On-site

$60K - $70K/yr

Customer Success Manager (CSM) Department: Customer Success Reports to: Head of CSM Location: Plano, TX About Amazing Life Amazing Life equips churches with content and technology that helps kids ...

Campfire

Customer Success Manager

San Francisco, CA

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...

Insurity LLC

Customer Success Manager

What Our Senior Customer Success Manager Will Do Relationship Management * Primary point of management contact for assigned customers * Accurately capture minutes / actions from meetings * Prepare ...

About Poppy AI

Customer Success Manager

Manhattan, NY · Remote

$2K - $3K/mo

Customer Success Manager (CSM) - Remote Location: 100% Remote (Eastern Time Zone) Salary: $2,500-$3,500 per month, based on experience Employment Type: Full-Time About Us Roofer Marketing Solutions ...

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Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do customer success manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What cities are hiring for Customer Success Manager jobs? Cities with the most Customer Success Manager job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
Who are the top companies hiring for Customer Success Manager jobs? The top employers for Customer Success Manager jobs are:
What states have the most Customer Success Manager jobs? States with the most job openings for Customer Success Manager jobs include:
What job categories do people searching Customer Success Manager jobs look for? The top searched job categories for Customer Success Manager jobs are:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Flowpath Cmms - Intelligent Maintenance Software

Atlanta, GA • On-site

Other

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Customer Success Manager

FlowPath is looking for their first Customer Success Manager to join our team. As a Customer Success Manager, you will be "delighting" customers every step of their onboarding journey through their lifetime as a customer. You will help create an invaluable customer experience and serve as an advocate for our customers, voicing all needs, requests, and suggestions.

The right candidate will:

  • Be able to passionately explain how FlowPath can make an impact for our customers' businesses and make them operational heroes within their organization
  • Analyze client usage and integrate insights into a tailored success plan for our diverse customer base
  • Learn fast, and be quick on their feet in a fast-paced environment
  • Become an expert on facilities and operations
  • Develop a thorough understanding of setting up and troubleshooting FlowPath FM Platform
  • Help clients investigate technical challenges
  • Be the go-to resource to ensure clients have the best possible experience with our platform
  • Manage the Help Center to help clients find answers when they need them
  • Effectively communicate with customers via chat, email, or phone to provide prompt technical support
  • Be passionate about making our customers happy
  • Be open to "wearing multiple hats" with a readiness to support all members of the FlowPath team - flexibility is key for this role!

What it takes to be a rockstar in this position:

  • Positive, supportive, and self-starting
  • Gritty and persistent
  • Highly organized and extremely detail oriented
  • You play well with others
  • Ability to prioritize and multi-task with exceptional time-management skills
  • You are curious and will ask questions to get to the heart of the matter
  • Strong interest in technology and/or software
  • Genuine passion for helping others reach their goals
  • Adaptable and energetic team player
  • Willingness and desire to learn and grow quickly in a startup environment
  • Requirements:
  • Excellent written and verbal communication skills
  • Background in establishing and building lasting customer relationships and/or customer support experience
  • Strong analytical and critical thinking skills
  • Proficient in Google Suite (Docs, Sheets, Slides)
  • Education: As little or as much as it takes to do the job

INCREDIBLE BENEFITS

  • No Vacation Tracking (you take vacation whenever you want — no need to keep track)
  • Health, Dental, and Vision Insurance
  • Casual dress all-day, everyday
  • Ask us about Frank, Porter, and Beau
  • 401K
  • Flexible work from home days

Apply