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Customer Success Manager Jobs (NOW HIRING)

Canopy Works

Customer Success Manager

OR · Remote

Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...

Healthix

Customer Success Manager

Manhattan, NY

Customer Success Manager REPORTS TO: Director, Customer Success DEPARTMENT: Customer Success HOURS: 40 Hours FLSA STATUS: Exempt Applicants must be legally authorized to work in the United States at ...

New

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Chartbeat

Customer Success Manager

Washington, DC

$100K - $125K/yr

Customer Success Manager United States Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we're shaping the future of media strategy and revenue.

Ready Rebound

Customer Success Manager

Milwaukee, WI

The Customer Success Manager (CSM) is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction ...

GetChange Corp

Customer Success Manager

San Francisco, CA · On-site +1

$75K - $90K/yr

Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...

Clever Devices

Customer Success Manager

Apex, NC

Customer Success Manager As the leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

GBG

Customer Success Manager

Atlanta, GA · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our highest‑value customers across two distinct portfolios: Customer Success Manager - Enterprise

Schlumberger

Customer Success Manager

Houston, TX · On-site

The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...

ASSURED

Customer Success Manager

Manhattan, NY

Customer Success Manager We are looking for a Customer Success Manager to join our growing team. As a crucial early hire, you will play a pivotal role in shaping our customer success strategy and ...

Darktrace Limited

Customer Success Manager

Los Angeles, CA · Hybrid

$100K - $120K/yr

Customer Success Manager Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

Healthix

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager REPORTS TO: Director, Customer Success DEPARTMENT: Customer Success HOURS: 40 Hours FLSA STATUS: Exempt Applicants must be legally authorized to work in the United States at ...

ChargeAfter

Customer Success Manager

Manhattan, NY

As the Customer Success Manager, you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

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All JobsCustomer Success Manager Jobs

Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do customer success manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What cities are hiring for Customer Success Manager jobs? Cities with the most Customer Success Manager job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
Who are the top companies hiring for Customer Success Manager jobs? The top employers for Customer Success Manager jobs are:
What states have the most Customer Success Manager jobs? States with the most job openings for Customer Success Manager jobs include:
What job categories do people searching Customer Success Manager jobs look for? The top searched job categories for Customer Success Manager jobs are:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Canopy Works

OR • Remote

Other

Posted 21 days ago

Job description

Customer Success Manager (CSM)

Location: Remote Northeast, US (with travel to customer locations up to 50%)

About Canopy

Canopy is the Connected Safety Platform dedicated to keeping medical personnel safe while at work-powered by an infrastructure designed to perform in complex, high-stakes healthcare environments. We deliver innovative technology that supports safety operations, strengthens response confidence, and scales across facilities and teams. As we continue to grow, we're looking for a Customer Success Manager (CSM) who is customer-centric, highly organized, and excited to build strong customer relationships that drive adoption, retention, and expansion. 

This role is part of Canopy's growing Customer Experience team. Our CSMs work in close partnership with members of the Deployment team, Account Executives, Technical Account Services (monitoring and Support), Product Operations, and Leadership to ensure a world-class customer journey. 

Role Overview

Customer Success Managers (CSM) at Canopy are responsible for managing a portfolio of healthcare customers and ensuring they achieve meaningful outcomes throughout the customer lifecycle-from onboarding and deployment through go-live, adoption, renewal readiness, and expansion identification. 

You will serve as a trusted partner to customer stakeholders while working closely with internal teams to reduce risk, strengthen adoption, and surface opportunities to grow value across additional facilities, departments, and products.


What You'll Do

  • Own a portfolio of healthcare customers with lower-to-moderate program complexity, ensuring success through creation of value across onboarding, adoption, and renewal readiness.
  • Build and maintain success plans, engagement cadences, and stakeholder alignment to support strong outcomes and long-term retention.
  • Partner closely with Professional Services during deployment phases and key milestones to ensure high engagement, smooth execution, and operational readiness.
  • Drive adoption by helping customers align training, workflows, and internal processes to maximize platform usage and impact.
  • Proactively identify customer risks, coordinate cross-functional resolution plans, and ensure timely follow-through to maintain customer confidence.
  • Create and cultivate customer champions-turning satisfied customers into strong advocates who see Canopy as a trusted, strategic partner.
  • Identify growth opportunities within your customer base, including expansion to additional facilities, sites, departments, or product capabilities, and partner with Sales to qualify and advance those opportunities.
  • Serve as the voice of the customer internally by sharing feedback, recurring themes, and opportunities to improve the product and customer experience as Canopy scales.

Requirements

  • 4-6+ years of experience in Customer Success, Account Management, or a related customer-facing role
  • Experience managing multiple stakeholders and driving customer outcomes
  • Strong communication, organization, and proactive problem-solving skills
  • Comfortable working cross-functionally in a fast-moving growth startup environment
  • Experience using CRM tools (Salesforce, HubSpot, or similar) 


Preferred Qualifications

  • Experience supporting healthcare technology, safety/security, or RTLS
  • Familiarity with adoption/change management best practices
  • Experience supporting expansion identification and customer growth partnerships with Sales

Why Canopy

At Canopy, we're committed to delivering exceptional customer outcomes while building a scalable and impactful Customer Success function. We offer a collaborative, mission-driven environment where ownership, growth, and purpose are valued. 

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