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Customer Service Rep Jobs (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

MMC Group

Customer Service Representative | CSR

Austin, TX · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) - Medicaid Provider Support Location : Austin, TX Onsite Position , Local Candidates Only Schedule Availability Required : Candidates must be available to work ...

MMC Group

Customer Service Representative | CSR

Austin, TX

$15.75 - $21.50/hr

Customer Service Representative (CSR) - Medicaid Provider Support Location : Austin, TX Onsite Position , Local Candidates Only Schedule Availability Required : Candidates must be available to work ...

MMC Group

Customer Service Representative | CSR

Austin, TX

$16 - $21.75/hr

Customer Service Representative (CSR) - Medicaid Provider Support Location : Austin, TX Onsite Position , Local Candidates Only Schedule Availability Required : Candidates must be available to work ...

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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How much do customer service rep jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a Customer Service Rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What does a Customer Service Representative do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

More about Customer Service Rep jobs
What cities are hiring for Customer Service Rep jobs? Cities with the most Customer Service Rep job openings:
What are the most commonly searched types of Customer Service Rep jobs? The most popular types of Customer Service Rep jobs are:
Who are the top companies hiring for Customer Service Rep jobs? The top employers for Customer Service Rep jobs are:
What states have the most Customer Service Rep jobs? States with the most job openings for Customer Service Rep jobs include:
What job categories do people searching Customer Service Rep jobs look for? The top searched job categories for Customer Service Rep jobs are:
Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

(CSR) Customer Service Representative

Summers Plumbing Heating & Cooling - Columbus

Columbus, IN • On-site

$29K - $34.50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

Summers Plumbing Heating & Cooling is seeking to hire a full-time (CSR) Customer Service Representative to join our HVAC and plumbing office team.
This plumbing and HVAC (CSR) Customer Service Representative position works 8:00 am - 5:00 pm and earns $29,000 to $34,500/year, plus commission! We also offer well-rounded benefits including medical, dental, vision, life insurance, and a company-matched 401(k) plan!
Can you help customers by providing product and scheduling assistance? Do you have exceptional communication skills? Are you an exceptional communicator? Are you a team player who can support our values of respect, reliability, quality, service, and integrity? If yes, end your job search with Summers and apply today!
ABOUT SUMMERS OF COLUMBUS
Our knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured with 15 locations covering most of Indiana, the most recent being in Dayton, OH. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again!
Our team members are a vital part of a growing company and they have the world's best boss! With a general manager and company president who appreciates their team members, our company is able to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond!
A DAY IN THE LIFE AS A (CSR) CUSTOMER SERVICE REPRESENTATIVE
You're not just a one-trick pony as a (CSR) Customer Service Representative at Summers. Whether it's handling a customer complaint or inquiry, or taking and making phone calls, everyone receives the same premier customer service from you. Your strong communication skills help you clearly explain our HVAC and plumbing products to new and existing clients. In an effort to keep our records up to date, you document every customer interaction. We can count on you to uphold our world-class experience!
QUALIFICATIONS
  • Prior customer service experience
  • Have a positive and professional demeanor
  • Excellent written and verbal communications skills
  • The ability to pass a background check and drug screening

Do you have an outgoing, friendly personality? Do you enjoy talking on the phone and understand good phone etiquette? Are you detail-oriented and organized? Are you self-motivated and able to work independently? Can you quickly adapt to change and work well in a fast-paced environment? If you answered, "Yes!" to any of those questions, we've got the job for you!
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this position in our plumbing and HVAC office, complete our initial 3-minute, mobile-friendly application - you won't regret it!
Location: 47201

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