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Customer Service Rep Jobs in Rhode Island (NOW HIRING)

Copart, Inc.

Customer Service Representative

Exeter, RI · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

Domino's Pizza

Customer Service Rep

Westerly, RI · On-site

$16 - $22/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's

Customer Service Rep

Westerly, RI · On-site

$16 - $22/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

RI Temps, Inc.

Be Seen First

Customer Service Representative

Providence, RI · On-site

$21/hr

Customer Service Representative Employment Type: Full-Time FLSA Status: Non-Exempt Work Environment: Professional office setting Position Summary A growing, mission-driven organization is seeking a ...

U-Haul

Customer Service Representative

Warwick, RI · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Pawtucket, RI · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Newport, RI · On-site

$16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Warwick, RI · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Newport, RI

$16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Smithfield, RI · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

East Providence, RI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Rhode Island

Customer Service Rep information

See Rhode Island salary details

$9

$18

$26

How much do customer service rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service rep in Rhode Island is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Rhode Island?

The most popular types of Customer Service Rep jobs in Rhode Island are:

What are popular job titles related to Customer Service Rep jobs in Rhode Island?

For Customer Service Rep jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Rhode Island look for?

The top searched job categories for Customer Service Rep jobs in Rhode Island are:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,289 per year, or $18.4 per hour.

Customer Service Representative (CSR)

BOTG LLC

Warwick, RI • On-site

$19 - $20/hr

Contractor

Posted 2 days ago

New

Job description

Position: Customer Service Representative (CSR)

Location: Warwick, RI
Job Type: 6-Month Initial Contract
Work Arrangement: Remote after Initial Onsite Training
Schedule: Monday–Friday

Job Overview

We are seeking an experienced Customer Service Representative to join our team in Warwick, RI. This is a 6-month initial contract opportunity that will begin with required onsite training, followed by a transition to a remote work environment.

The ideal candidate will have at least 2 years of customer service experience, with call center experience preferred. Experience within the insurance industry is highly desired.

Key Responsibilities
  • Handle inbound customer inquiries and provide accurate, professional assistance.
  • Respond to customer questions, concerns, and service requests.
  • Research and resolve customer issues in a timely manner.
  • Explain policies, procedures, and account information clearly.
  • Navigate multiple computer systems while assisting customers.
  • Accurately document customer interactions and update account information.
  • Escalate complex issues when appropriate.
  • Maintain a high level of customer service and professionalism.
  • Meet established quality, productivity, and attendance standards.
Required Qualifications
  • Minimum 2 years of customer service experience required.
  • Call center experience desired.
  • Insurance industry experience highly desired.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and active listening skills.
  • Strong computer and multitasking abilities.
  • Ability to navigate multiple systems and applications.
  • High school diploma or equivalent.
  • Strong attention to detail and accuracy.
  • Ability to work independently in a remote environment.
Training & Remote Work
  • Initial training will be conducted onsite in Warwick, RI.
  • Candidates must be available to complete the required onsite training.
  • Upon successful completion of training, the position will transition to remote work.
  • Candidates must have a reliable internet connection and a quiet, professional workspace.
  • Occasional onsite attendance may be required based on business needs.