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Customer Service Rep Jobs in Rhode Island (NOW HIRING)

Midas

Customer Service Representative

Middletown, RI · On-site

$18 - $20/hr

Responsibilities As a Midas Customer Service Representative, you will be performing the following duties: * Deliver exceptional customer service while listening and consulting customers * Following ...

Midas

Customer Service Representative

Middletown, RI · On-site

$18 - $20/hr

Responsibilities As a Midas Customer Service Representative, you will be performing the following duties: * Deliver exceptional customer service while listening and consulting customers * Following ...

Pet Food Experts

Customer Service Representative

Pawtucket, RI · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will serve as the customer's primary point of contact, and be responsible for problem solving and providing a superior and engaging customer experience. EAST ...

Flagship Staffing Services

Be Seen First

Customer Service Representative

Coventry, RI · On-site

$18.50 - $19/hr

Our client is looking for an experienced Customer Service professional to help with a 3 month project. You will be responsible for coordinating bus schedules for transportation. * Basic computer ...

Sharecare

Lead Customer Service Rep

Providence, RI · On-site

Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with questions related to escalated or technical issues.?? * Being a reliable point of contact for members by ...

Axelon

Customer Service Representative

Warwick, RI · On-site

$20/hr

Support special product and/or service campaigns as needed, or as requested by the customer. * Efficiently access and navigate multiple electronic systems to provide a complete and integrated ...

Brown University Health

Customer Service Rep

Providence, RI · On-site

$18 - $25.82/hr

Under the general supervision of the Pathology Manager and in accordance with established policies and procedures, performs a variety of customer service duties to respond via telephone and/or fax to ...

Axelon

Customer Service Rep

Warwick, RI · On-site

$20/hr

Support special product and/or service campaigns as needed. * Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.

Lifespan

Customer Service Rep

Providence, RI · On-site

$18 - $25.82/hr

Under the general supervision of the Pathology Manager and in accordance with established policies and procedures, performs a variety of customer service duties to respond via telephone and/or fax to ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Rhode Island

Customer Service Rep information

See Rhode Island salary details

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$26

How much do customer service rep jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service rep in Rhode Island is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What is the job of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.
What are the most commonly searched types of Customer Service Rep jobs in Rhode Island? The most popular types of Customer Service Rep jobs in Rhode Island are:
What are popular job titles related to Customer Service Rep jobs in Rhode Island? For Customer Service Rep jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Customer Service Rep jobs in Rhode Island look for? The top searched job categories for Customer Service Rep jobs in Rhode Island are:
Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,289 per year, or $18.4 per hour.

Customer Service/Route Service Representative

GATEWAY SERVICES, INC.

Cranston, RI • On-site

$21 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Customer Service Representative/Route Service Representative - Final Gift
Cranston, RI
Monday, Tuesday, Thursday, Friday, Saturday - 7:00a-5:00p; Saturdays 7:00a-2:00p
Full-Time (40 hours + overtime as needed)
Pay Range: $21.00-$25.00/hr (based on skills and experience)
Before You Apply - What This Role Requires
This is not a desk job and not a traditional driving role.
As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.
This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.
If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.
About Gateway Services
Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.
Please visit Gateway Services Inc. to learn more about us.
(Don't worry if you haven't worked in pet aftercare before - we'll provide training!)
Job Overview
The CSR role sits at the very start of the pet aftercare process.
You are the link between Gateway and our veterinary partners, responsible for:
  • Building and maintaining trusted clinic relationships
  • Ensuring pets are handled and transported with dignity
  • Executing pickups and deliveries accurately and on time
  • Protecting trust through professionalism and attention to detail
This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.
The CSR role reports to the Care Center Manager.
The CSR supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.
Key Responsibilities
  • Review daily routes, load required equipment, and ensure all items are correct before departure
  • Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
  • Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
  • Use company technology to scan pets at pickup and delivery; double-check names, IDs, and instructions
  • Accurately document requests and complete all follow-through
  • Interact with pet parents occasionally, with compassion and professionalism
  • Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
  • Maintain full responsibility for each pet until properly received and documented
  • Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
  • Deliver consistent, compassionate, high-quality service while gathering feedback to improve the clinic experience
  • Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
  • Maintain cleanliness and professionalism of vehicle, equipment, and uniform
  • Support basic account-related administrative tasks
  • Provide clinics with information on available services and commemorative options; distribute approved materials
  • Identify service opportunities and refer potential leads to Business Development
Role Focus
You are not a salesperson-you are a trusted partner delivering care, accuracy, and dignity at every step.
What We're Looking For
This role is best suited for someone who:
  • Is personable, calm, and compassionate
  • Takes pride in professionalism and personal accountability
  • Is physically capable of frequent lifting and active workdays
  • Is highly reliable, organized, and detail-oriented
  • Builds trust naturally and communicates clearly
  • Understands that accuracy and consistency are essential
  • Loves pets and respects the emotional weight of this work
Pet lovers and pet parents often thrive in this role.
Education, Training & Qualifications
  • High school diploma or GED required
  • Prior customer service, account management, or route-based experience preferred
  • Valid driver's license with a clean driving record
  • Comfortable using mobile technology and CRM systems
  • Ability to work early mornings, weekends, or holidays as needed
Working Conditions
  • Frequent heavy lifting up to 100 lbs and physical activity
  • Driving in all weather and road conditions
  • Exposure to emotionally sensitive situations
  • Independent work with high accountability
  • Fast-paced, non-desk-based work environment
What You'll Get
At Gateway, we support our people with meaningful benefits and growth opportunities:
  • Competitive hourly pay + overtime eligibility
  • Medical, Dental, and Vision insurance
  • Company-paid Life, AD&D, and LTD insurance
  • 401(k) with employer match
  • Tuition assistance (up to $2,000)
  • Paid holidays and PTO
  • Career development and internal advancement opportunities
  • The chance to do work that truly matters

Join Us
If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you.
Apply today and help us serve pet parents with the care and dignity their companions deserve.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com.
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
#INDCSR
M, T, Th, F, Sat 7am-5pm; Sat 7a-2p
40 hours full-time; overtime as business needs

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