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Chargeback Jobs (NOW HIRING)

WebstaurantStore

Chargeback Specialist

Lititz, PA · On-site +1

$56K/yr

The Chargeback Specialist will work closely with our Customer Service, Payments, and Risk teams to resolve disputes and provide exceptional customer service. Responsibilities * Manage and investigate ...

Ajanta Pharma USA Inc.

CHARGEBACK ANALYST

Bridgewater, NJ · On-site

$31 - $38/hr

Chargeback Analyst will be responsible for processing and verifying transactions related to contracts and chargebacks within Ajanta's pricing programs, as well as working cross-functionally with ...

GSK

Chargeback Analyst

Philadelphia, PA · On-site

The Chargeback Analyst is responsible for the operational execution of assigned GSK wholesaler, distributor, and vendor accounts, ensuring accurate and timely chargeback processing within a highly ...

Deluxe

Chargeback Analyst

Fort Worth, TX · On-site

A chargeback analyst is responsible for investigating and resolving credit card disputes and retrieval. Requires detailed transaction research, analytical skills, sound decisions and documentation of ...

Deluxe Corporation

Chargeback Analyst

Fort Worth, TX · On-site

A chargeback analyst is responsible for investigating and resolving credit card disputes and retrieval. Requires detailed transaction research, analytical skills, sound decisions and documentation of ...

GlaxoSmithKline

Chargeback Analyst

Philadelphia, PA

The Chargeback Analyst is responsible for the operational execution of assigned GSK wholesaler, distributor, and vendor accounts, ensuring accurate and timely chargeback processing within a highly ...

Deluxe Corporation

Chargeback Analyst

Fort Worth, TX · On-site

A chargeback analyst is responsible for investigating and resolving credit card disputes and retrieval. Requires detailed transaction research, analytical skills, sound decisions and documentation of ...

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How much do chargeback jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for chargeback in the United States is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.44 per hour, depending on experience, location, and employer.

What is a Chargeback job?

A Chargeback job typically involves reviewing and processing disputed transactions on behalf of a company, usually in the financial, banking, or e-commerce sectors. Chargeback specialists investigate claims from customers who request refunds due to fraud, billing errors, or dissatisfaction. They analyze transaction details, gather evidence, and communicate with payment processors or banks to resolve disputes. The role requires strong attention to detail, knowledge of payment processing systems, and compliance with financial regulations. Effective dispute resolution helps minimize financial losses and maintain customer satisfaction.

What are the common challenges faced in a Chargeback role, and how are they handled?

One common challenge in a Chargeback position is managing a high volume of complex dispute cases within tight deadlines, which requires strong organization and prioritization skills. You may also need to interpret ambiguous documentation and apply evolving payment network rules to resolve claims accurately. Successful chargeback specialists work closely with internal teams such as fraud prevention and customer service, as well as external partners like banks and payment processors, to gather evidence and reach fair outcomes. Over time, this experience can open doors to advanced roles in risk management, compliance, or financial operations.

What are the key skills and qualifications needed to thrive in the Chargeback position, and why are they important?

To thrive in a Chargeback role, you need strong analytical skills, attention to detail, and knowledge of payment processing or financial operations, typically supported by experience in banking or e-commerce environments. Familiarity with chargeback management platforms, dispute resolution systems, and payment network regulations (such as Visa and Mastercard rules) is often required. Excellent communication, problem-solving, and organizational skills help you stand out by ensuring effective collaboration with merchants, banks, and customers. These skills are essential for accurately assessing disputes, minimizing financial losses, and maintaining positive professional relationships.

More about Chargeback jobs
What cities are hiring for Chargeback jobs? Cities with the most Chargeback job openings:
What are the most commonly searched types of Chargeback jobs? The most popular types of Chargeback jobs are:
What states have the most Chargeback jobs? States with the most job openings for Chargeback jobs include:
What job categories do people searching Chargeback jobs look for? The top searched job categories for Chargeback jobs are:
Chargeback jobs near you
Infographic showing various Chargeback job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $44,080 per year, or $21.2 per hour.
Chargeback Specialist

Chargeback Specialist

WebstaurantStore

Lititz, PA • On-site, Remote

$56K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

WebstaurantStore rating

8.0

Company rating: 8.0 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

96th of 368 rated retail wholesalers

Job description

Job Summary

We are looking for a detail-oriented and analytical Chargeback Specialist to join our team. The successful candidate will be responsible for managing and investigating chargeback disputes and ensuring that all chargebacks are processed in a timely and accurate manner. The Chargeback Specialist will work closely with our Customer Service, Payments, and Risk teams to resolve disputes and provide exceptional customer service.

Responsibilities
  • Manage and investigate chargeback disputes initiated by customers or issuing banks
  • Analyze and evaluate customer transactions and corresponding documentation to determine the validity of chargebacks
  • Communicate with customers and issuing banks to gather additional information, provide documentation, and negotiate resolutions
  • Collaborate with our payments team to ensure that chargebacks are accurately processed and recorded in our accounting system
  • Work cooperatively with other Risk Specialists to recognize trends and update system accordingly
  • Monitor chargeback trends and provide insights and recommendations to reduce the frequency and impact of chargebacks
  • Maintain accurate and up-to-date records of chargeback activity and related documentation
  • Keep up to date with chargeback regulations and industry best practices
  • Communicates and follows through with customers when recollection from chargeback is required
  • Provide exceptional customer service to both internal and external stakeholders
Physical Requirements
  • Work is performed while sitting/standing and interfacing with a personal computer.
  • Requires the ability to communicate effectively using speech, vision, and hearing.
  • Requires the regular use of hands for simple grasping and fine manipulations.
  • Requires occasional bending, squatting, crawling, climbing, and reaching.
  • Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
Remote Work Qualifications
  • Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
  • Access to a home router and modem.
  • A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
  • A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
  • The desire and ability to work and communicate with other team members via chat, webcam, etc.
  • Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.
Experience
  • 2+ years of experience in chargeback management or related field preferred
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication and interpersonal skills
  •  Detail-oriented and able to manage multiple tasks simultaneously
  • Familiarity with chargeback regulations and industry best practices
  • Experience with chargeback management software and accounting systems is a plus
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

If you are a motivated and detail-oriented individual with a passion for customer service and chargeback management, we encourage you to apply for this exciting opportunity.

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits
  • Medical
  • Vision
  • Dental
  • PTO
  • Paid Maternity Leave
  • Paid Parental Leave
  • Life Insurance
  • Disability
  • Dependent Care FSA
  • 401(k) matching
  • Employee Assistance Program
  • Wellness Incentives
  • Company Discounts
  • AT&T & Verizon Discount
  • Bonus Opportunities
  • Accident Insurance
  • Critical Illness Insurance
  • Adoption Assistance
Available at HQ Locations Only
  • On-Site Fitness Centers
  • Dog-friendly Offices

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