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Chargeback Manager Jobs (NOW HIRING)

WebstaurantStore

Chargeback Specialist

Lititz, PA · On-site +1

$56K/yr

Manage and investigate chargeback disputes initiated by customers or issuing banks * Analyze and evaluate customer transactions and corresponding documentation to determine the validity of ...

GSK

Chargeback Analyst

Philadelphia, PA · On-site

The Chargeback Analyst is responsible for the operational execution of assigned GSK wholesaler ... Manage product lifecycle events across Pharma/Vaccines and ViiV portfolios, including launches ...

GlaxoSmithKline

Chargeback Analyst

Philadelphia, PA · On-site

The Chargeback Analyst is responsible for the operational execution of assigned GSK wholesaler ... Manage product lifecycle events across Pharma/Vaccines and ViiV portfolios, including launches ...

Equiliem

Chargeback Analyst CSR

Astoria, NY · On-site

$30 - $35/hr

We're looking for someone who is equally comfortable managing credit card chargebacks end-to-end, analyzing large Excel datasets for operational trends, and delivering exceptional customer service.

Topstep

Manager, Chargeback Recovery

Chicago, IL · On-site

$100K - $107K/yr

Summary The Manager, Chargeback Recovery owns the end-to-end execution of Topstep's chargeback representment and recovery operations - managing the chargeback queue, leading the operations team ...

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$37.5K

$74.6K

$112.5K

How much do chargeback manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for chargeback manager in the United States is $74,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $87,500.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Certain specialized roles in investment banking, private equity, and successful entrepreneurs can also reach or surpass this income level, often requiring extensive experience, advanced skills, and significant responsibility.

What are the most common day-to-day responsibilities of a Chargeback Manager?

As a Chargeback Manager, your daily responsibilities focus on overseeing and resolving disputed transactions, analyzing chargeback trends, and preparing evidence for representment. You will coordinate with internal teams such as customer service, risk management, and accounting to investigate cases and develop strategies to minimize future chargebacks. The role often involves monitoring compliance with industry regulations and training staff on best practices. Working in this position offers a balance of analytical and collaborative tasks in a fast-paced environment.

What is a Chargeback Manager job?

A Chargeback Manager oversees the chargeback and dispute resolution process for a company, typically in the financial or e-commerce sectors. They analyze chargeback trends, implement strategies to reduce losses, and ensure compliance with payment network regulations. Their role involves collaborating with internal teams and payment processors to investigate disputes and recover funds. Strong analytical skills, attention to detail, and knowledge of payment industry regulations are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Chargeback Manager position, and why are they important?

To excel as a Chargeback Manager, you need solid expertise in payment processing, dispute resolution, and financial analysis, often backed by a degree in finance, business, or a related field. Familiarity with chargeback management platforms, payment gateways, and knowledge of relevant industry standards like PCI DSS are typically required. Strong negotiation, analytical thinking, and communication skills distinguish top performers in this role. These competencies are essential for minimizing financial losses, ensuring regulatory compliance, and fostering productive relationships with banks, merchants, and customers.

What is the 3 month rule for jobs?

The 3 month rule in the context of a Chargeback Manager typically refers to a policy where disputes or chargebacks must be filed within three months of the transaction date. This timeframe is important for managing and resolving chargebacks efficiently, and knowledge of this rule helps managers ensure timely responses to disputes. It is also relevant for maintaining compliance with card network regulations and internal procedures.

How much does a chargeback analyst make?

A chargeback analyst typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the company. The role often requires knowledge of payment processing systems and dispute management tools.

What does a chargeback manager do?

A chargeback manager oversees the process of handling disputed transactions and chargebacks from customers or banks. They analyze cases, coordinate with payment processors and merchants, and implement strategies to reduce chargeback rates, often using specialized software and industry knowledge. The role requires strong attention to detail and understanding of financial regulations.
More about Chargeback Manager jobs
What cities are hiring for Chargeback Manager jobs? Cities with the most Chargeback Manager job openings:
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Chargeback Manager jobs near you
Infographic showing various Chargeback Manager job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 11% Internship, 56% As Needed, 9% Full Time, 21% Nights, and 2% Summer. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $74,611 per year, or $35.9 per hour.
Chargeback Specialist

Chargeback Specialist

WebstaurantStore

Lititz, PA • On-site, Remote

$56K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

WebstaurantStore rating

8.0

Company rating: 8.0 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

94th of 367 rated retail wholesalers

Job description

Job Summary

We are looking for a detail-oriented and analytical Chargeback Specialist to join our team. The successful candidate will be responsible for managing and investigating chargeback disputes and ensuring that all chargebacks are processed in a timely and accurate manner. The Chargeback Specialist will work closely with our Customer Service, Payments, and Risk teams to resolve disputes and provide exceptional customer service.

Responsibilities
  • Manage and investigate chargeback disputes initiated by customers or issuing banks
  • Analyze and evaluate customer transactions and corresponding documentation to determine the validity of chargebacks
  • Communicate with customers and issuing banks to gather additional information, provide documentation, and negotiate resolutions
  • Collaborate with our payments team to ensure that chargebacks are accurately processed and recorded in our accounting system
  • Work cooperatively with other Risk Specialists to recognize trends and update system accordingly
  • Monitor chargeback trends and provide insights and recommendations to reduce the frequency and impact of chargebacks
  • Maintain accurate and up-to-date records of chargeback activity and related documentation
  • Keep up to date with chargeback regulations and industry best practices
  • Communicates and follows through with customers when recollection from chargeback is required
  • Provide exceptional customer service to both internal and external stakeholders
Physical Requirements
  • Work is performed while sitting/standing and interfacing with a personal computer.
  • Requires the ability to communicate effectively using speech, vision, and hearing.
  • Requires the regular use of hands for simple grasping and fine manipulations.
  • Requires occasional bending, squatting, crawling, climbing, and reaching.
  • Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
Remote Work Qualifications
  • Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
  • Access to a home router and modem.
  • A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
  • A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
  • The desire and ability to work and communicate with other team members via chat, webcam, etc.
  • Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.
Experience
  • 2+ years of experience in chargeback management or related field preferred
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication and interpersonal skills
  •  Detail-oriented and able to manage multiple tasks simultaneously
  • Familiarity with chargeback regulations and industry best practices
  • Experience with chargeback management software and accounting systems is a plus
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

If you are a motivated and detail-oriented individual with a passion for customer service and chargeback management, we encourage you to apply for this exciting opportunity.

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits
  • Medical
  • Vision
  • Dental
  • PTO
  • Paid Maternity Leave
  • Paid Parental Leave
  • Life Insurance
  • Disability
  • Dependent Care FSA
  • 401(k) matching
  • Employee Assistance Program
  • Wellness Incentives
  • Company Discounts
  • AT&T & Verizon Discount
  • Bonus Opportunities
  • Accident Insurance
  • Critical Illness Insurance
  • Adoption Assistance
Available at HQ Locations Only
  • On-Site Fitness Centers
  • Dog-friendly Offices

What WebstaurantStore employees say

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