Chargeback Manager Jobs (NOW HIRING)

Role Overview

We are seeking a detail-oriented Deductions Analyst to protect revenue and accelerate cash flow by partnering with internal and external stakeholders to resolve customer chargebacks, deductions, and claims. This role drives measurable financial impact through dispute recovery, financial accuracy, and risk reduction

You will own and largely run the end-to-end deduction resolution function independently while partnering with Finance, Sales, Operations, Warehouse, and external customer teams to recover dollars and prevent leakage. Success in this role requires sharp analytical thinking, attention to detail, fluency in financial operations, and the ability to navigate multiple systems and stakeholders to drive results.

Beyond day-to-day resolution, you’ll help uncover trends, identify root causes, and influence process improvements that reduce deduction volume and strengthen financial operations.

If you enjoy solving problems, bringing clarity to complexity, and making a measurable impact on the business, then we would love to hear from you.

Key Responsibilities

Chargeback & Deduction Management

• Review, research, and resolve customer chargebacks and deductions across multiple systems and portals in a timely and accurate manner
• Submit disputes, manage follow-ups, and re-disputes to maximize revenue recovery
• Ensure compliance changes and updates made by customers are communicated in timely manner
• Track and reconcile payments related to chargebacks, deductions, and overages

Validation & Financial Accuracy

• Validate deductions tied to trade promotions, MDF, co-op, and other customer programs by reconciling customer claims against approved amounts, accruals, and program terms
• Ensure accurate coding and financial alignment with general ledger requirements
• Support timely and accurate revenue recognition

Documentation & Dispute Support

• Gather and compile required documentation from internal systems and external portals to support disputes
• Strengthen dispute submissions to improve recovery success rates

Cross-Functional Issue Resolution

• Partner with Sales, Finance, Operations, and Warehouse teams to investigate shipment, fulfillment, pricing, and billing discrepancies, and to resolve customer disputes at the source
• Communicate issues, escalations, and trends to management and stakeholders

Analysis & Process Improvement

• Identify trends and recurring issues across deductions, chargebacks, customers, and locations
• Investigate root causes and recommend process improvements that reduce future deduction volume, shorten dispute cycle time, and protect margin
• Support documentation and continuous improvement of workflows and processes

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or a related field; or equivalent professional experience considered in lieu of a degree
• 3+ years of direct experience managing chargebacks, deductions, or AR in a high-volume environment (CPG, retail, or e-commerce experience — including Amazon, Walmart, Target, Costco, or similar retailer chargebacks — strongly preferred)
• Working knowledge of chargebacks, deductions, accruals, and GL alignment, including how trade promotions, co-op/MDF, and rebate programs flow through revenue, cost of sales, and gross-to-net reporting
• Strong analytical and problem-solving skills with the ability to exercise independent judgement, investigate financial discrepancies, and resolve complex issues with minimal supervision.
• Advanced Microsoft Excel skills (pivot tables, lookups, large-dataset analysis) and hands-on experience with ERP and deduction-management platforms; NetSuite and High Radius strongly preferred, plus retailer portals (SPS Commerce, Vendor Central, Retail Link, or similar)
• Ability to work across multiple systems, prioritize competing demands, and manage a high volume of transactions while maintaining accuracy and meeting deadlines
• Familiarity with retailer compliance requirements (routing guides, ASN/EDI, OTIF) and a track record of owning recovery outcomes
• Strong communication skills with the ability to collaborate effectively across internal teams and external partners
• Applicants must be legally authorized to work in the United States at the time of hire and must maintain work authorization for the duration of their employment. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Compensation

• Pay Range: $28.85–$40.87/hour (~$60–$85k/year), based on experience.
• Eligible for an annual discretionary bonus, target 10% of base salary, based on individual and company performance.

Benefits & Perks, to name a few!

• Flexible hybrid schedule
• 2 weeks Work-from-Anywhere program
• Competitive benefits package including medical, dental, vision, and additional insurance options.
• Unlimited Vacation
• 401(k) with 4% Match
• Dog Friendly office
• Complimentary bi-monthly JLab product allotment
• Casual and fun workplace culture, including events and in-office happy hours

Equal Opportunity Employer

JLab is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, veteran status, disability, or any other protected characteristic as outlined by federal, state, or local laws.

Accommodations

We are committed to providing an inclusive and accessible recruiting process. In accordance with California law, we will provide reasonable accommodation to qualified individuals with disabilities to support participation in the application, interview, and hiring process.