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Chargeback Manager Jobs in California (NOW HIRING)

Meta

Global Returns and Chargeback Lead

Sunnyvale, CA · On-site

$138K - $196K/yr

This seam sits between channel partners, third-party warehouses, and Meta's order-management ... Responsibilities Own the global returns and chargeback function end to end, setting strategy ...

JLab Audio

Deductions Analyst

Carlsbad, CA · On-site

$28.85 - $40.87/hr

Key Responsibilities Chargeback & Deduction Management * Review, research, and resolve customer chargebacks and deductions across multiple systems and portals in a timely and accurate manner * Submit ...

EBizCharge

Technical Product Owner

Irvine, CA · On-site

... chargeback management • Exposure to microservices architecture and cloud-based systems Company : EBizCharge is a payment collection tool that helps businesses facilitate electronic payment ...

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Chargeback Manager information

See California salary details

$37K

$73.6K

$111K

How much do chargeback manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for chargeback manager in California is $73,634.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $86,400.00 per year, depending on experience, location, and employer.

What is a chargeback manager?

A Chargeback Manager oversees the chargeback and dispute resolution process for a company, typically in the financial or e-commerce sectors. They analyze chargeback trends, implement strategies to reduce losses, and ensure compliance with payment network regulations. Their role involves collaborating with internal teams and payment processors to investigate disputes and recover funds. Strong analytical skills, attention to detail, and knowledge of payment industry regulations are essential for success in this role.

What does a chargeback manager do?

As a Chargeback Manager, your daily responsibilities focus on overseeing and resolving disputed transactions, analyzing chargeback trends, and preparing evidence for representment. You will coordinate with internal teams such as customer service, risk management, and accounting to investigate cases and develop strategies to minimize future chargebacks. The role often involves monitoring compliance with industry regulations and training staff on best practices. Working in this position offers a balance of analytical and collaborative tasks in a fast-paced environment.

What skills and qualifications are needed to be a chargeback manager?

To excel as a Chargeback Manager, you need solid expertise in payment processing, dispute resolution, and financial analysis, often backed by a degree in finance, business, or a related field. Familiarity with chargeback management platforms, payment gateways, and knowledge of relevant industry standards like PCI DSS are typically required. Strong negotiation, analytical thinking, and communication skills distinguish top performers in this role. These competencies are essential for minimizing financial losses, ensuring regulatory compliance, and fostering productive relationships with banks, merchants, and customers.

What are the most commonly searched types of Chargeback jobs in California?

The most popular types of Chargeback jobs in California are:

What are popular job titles related to Chargeback Manager jobs in California?

For Chargeback Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Chargeback Manager jobs in California look for?

The top searched job categories for Chargeback Manager jobs in California are:

What cities in California are hiring for Chargeback Manager jobs?

Cities in California with the most Chargeback Manager job openings:

Chargeback Manager jobs near you
Infographic showing various Chargeback Manager job openings in California as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $73,634 per year, or $35.4 per hour.

Dispute and Chargebacks, Program Manager

Replit

Foster City, CA • On-site

$161K - $212K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
Role Summary
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Disputes and Chargeback Program Manager at Replit, you'll be part of our Trust and Safety Operations team, who owns customer-facing workflows that handle sensitive and policy-driven interactions across the Support organization. This includes areas such as privacy requests, DMCA and intellectual property claims, law enforcement requests, and abuse appeals.
You'll own Replit's disputes and chargeback function end-to-end: from the individual case in front of you to the policies, playbooks, and automation that let it hold up as we scale to millions of users. This role combines strategic ownership with hands-on execution: you'll determine dispute and chargeback strategy, and build the systems that make those decisions repeatable at scale, working closely with Engineering, Legal and Finance.
In this role you will...
  • Own the full dispute lifecycle: investigate incoming chargebacks and disputes, decide whether and how to represent, gather evidence, and respond within network deadlines.
  • Design and maintain the policies, decision trees, and SOPs that govern how disputes and chargebacks are handled.
  • Define the key metrics, health targets, and goals for the disputes program and track performance against them, reporting to leadership.
  • Monitor chargeback rates and dispute trends to identify the underlying drivers of volume, and partner with Engineering and Finance to address root causes.
  • Partner with Engineering and Support Operations to automate manual parts of the workflow (evidence gathering, decisioning logic, etc).
  • Build training, documentation, and escalation paths that enable frontline support teams to handle dispute-related inquiries confidently and consistently as the program scales.

Required Skills and Experience:
  • 6+ years of hands-on experience owning disputes/chargebacks operations, ideally where you built or significantly leveled up the function rather than just running an existing one.
  • Deep familiarity with major card network dispute rules and reason codes (e.g., Visa, Mastercard, Amex, Discover), including compelling-evidence frameworks and network monitoring/excessive-dispute programs (e.g., Visa's VDMP/VFMP, Mastercard's ECP)
  • Experience building or improving SOPs, playbooks, or workflows in a support or operations environment.
  • Experience partnering with Engineering to scope and prioritize automation, even if you're not writing the code yourself.
  • Comfort operating as both a hands-on operator and systems builder in a scaling environment.
  • Strong judgment and decision-making skills when handling sensitive or ambiguous customer situations.
  • Experience translating policy or legal requirements into clear, repeatable processes or customer-facing guidance.
  • Strong written communication skills, with the ability to communicate clearly, empathetically, and precisely in high-stakes situations.
  • Proven track record working cross-functionally to deliver impactful results.

Nice to Have:
  • Hands-on experience with Stripe's dispute tooling specifically, including submitting evidence and managing dispute workflows through Stripe.
  • Experience in customer support, trust & safety, support operations, or similar roles within a technology company.
  • Experience in a high-growth or usage-based SaaS environment, where dispute patterns and volume can shift quickly with product changes.
  • Familiarity with fraud detection tooling and how it intersects with the disputes function.
  • Experience managing outsourced or contract support as programs scale, in case this function grows beyond a single person down the line.

Full-Time Employee Benefits Include:
Competitive Salary & Equity
401(k) Program with a 4% match (US Only)
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Flexible Time Off (FTO) + Holidays
Commuter Benefits (In-Office & US Only)
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement (In-Office Only)
Quarterly Team Gatherings
In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
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Interviewing + Culture at Replit
  • Operating Principles
  • Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

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