Chargeback Manager Jobs in California (NOW HIRING)

Based at Sun Day Red (SDR) Headquarters in San Clemente, California, the Senior Collector - Global Credit & Collections is responsible for managing a multi-million-dollar Accounts Receivable portfolio of approximately 1,500-2,000 global accounts and a multi-million-dollar open order book. This role requires extensive experience in the apparel, footwear, and manufacturing industries, with a strong focus on credit risk management, collections, and cash flow optimization.

The successful candidate will partner closely with Sales, Customer Service, Operations, and Finance to evaluate credit exposure, drive collections, minimize risk, support revenue growth, and ensure compliance with company credit policies. Exceptional analytical skills, attention to detail, sound business judgment, and a proven ability to manage complex customer relationships in a fast-paced global environment are essential.

Essential Functions and Key Responsibilities:

• Manage a multi-million-dollar Accounts Receivable portfolio consisting of approximately 1,500-2,000 global customer accounts within the apparel, footwear, and manufacturing sectors.

• Drive collection activities to maximize cash flow, reduce delinquency, and achieve established DSO and aging targets.

• Review and manage a multi-million-dollar open order book, making informed credit decisions regarding order releases, holds, and credit exposure.

• Evaluate customer creditworthiness through financial analysis, payment trends, credit bureau reports, and risk assessments.

• Monitor customer accounts to identify potential credit risks and proactively implement mitigation strategies.

• Negotiate payment arrangements, resolve disputes, and secure timely payment of outstanding balances.

• Collaborate with Sales, Customer Service, Operations, and Finance to resolve account issues and support revenue objectives while protecting company assets.

• Analyze deduction, chargeback, and billing discrepancies to ensure timely resolution and account reconciliation.

• Maintain accurate collection notes, customer records, and supporting documentation in compliance with internal policies and audit requirements.

• Prepare and present aging reports, collection forecasts, cash flow projections, and account risk assessments to Senior management.

• Recommend credit limit changes, account restrictions, and collection actions based on ongoing account performance.

• Partner with Credit management to identify process improvements and implement best practices that enhance efficiency, controls, and collection results.

• Ensure compliance with company credit policies, internal controls, and applicable financial regulations.

• Develop and maintain strong professional relationships with customers, balancing customer service excellence with effective risk management.

• In partnership with leadership, develop credit policies specific to Sun Day Red.

• Achieve collection and cash flow targets.

• Reduce delinquent receivables and improve aging metrics.

• Maintain accurate and timely account documentation.

• Effectively manage a $65 million AR portfolio and 1,505-2,000 global accounts.

• Support the efficient release of orders while minimizing credit risk exposure.

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.

• Minimum 5+ years of progressive experience in commercial credit and collections.

• Minimum 3+ years of experience in international collections.

• Direct experience within the apparel, footwear, manufacturing, or consumer goods industry required.

• Experience managing customer accounts across multiple countries, currencies, and business channels.

• Strong understanding of credit risk analysis and collection techniques.

• Experience reviewing and managing multi-million-dollar open order books.

• Advanced proficiency in Microsoft Excel and ERP systems.

Preferred Qualifications

• Experience with Oracle or similar ERP platforms. Experience with GetPaid, Business Objects, Domo a plus.

• Knowledge of international trade practices, shipping terms, and export documentation.

• Understanding of chargeback management, deductions processing, and dispute resolution.

• Experience working with large national, regional, and international distributors and retailers

Key Competencies

• Exceptional attention to detail and organizational skills.

• Strong analytical and problem-solving abilities.

• Excellent written and verbal communication skills.

• Ability to prioritize workload in a fast-paced environment.

• Strong negotiation and relationship management skills.

• Results-driven with a strong sense of accountability.

• Ability to work independently while collaborating effectively across departments.

• Sound business judgment and decision-making skills.

• High level of professionalism and customer service orientation.

Work Environment / Physical Requirements

• Normal office conditions with extensive computer and phone usage.

• Ability to work extended hours as necessary.

• Light physical effort equal to lifting or moving of lightweight materials.

TaylorMade is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected annual base pay range for this position is $70,000 - $80,000. Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.

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TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.