Familiarity with card support workflows: disputes, chargebacks, authorization declines, card ... Experience with CRM or CS platforms (e.g. Zendesk or similar). * Familiarity with interchange ...
Familiarity with card support workflows: disputes, chargebacks, authorization declines, card ... Experience with CRM or CS platforms (e.g. Zendesk or similar). * Familiarity with interchange ...
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · Remote
$30 - $40/hr
Remote - United States Only Full-Time | 40 Hours/Week Hourly Rate: $30-$40/hour, depending on ... Experience handling refund, dispute, chargeback, delivery issue, and customer complaint workflows.
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · Remote
$30 - $40/hr
Remote - United States Only Full-Time | 40 Hours/Week Hourly Rate: $30-$40/hour, depending on ... Experience handling refund, dispute, chargeback, delivery issue, and customer complaint workflows.
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · On-site +1
$30 - $40/hr
Remote - United States Only Full-Time 40 Hours/Week Hourly Rate: $30-$40/hour, depending on ... Experience handling refund, dispute, chargeback, delivery issue, and customer complaint workflows.
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · On-site +1
$30 - $40/hr
Remote - United States Only Full-Time 40 Hours/Week Hourly Rate: $30-$40/hour, depending on ... Experience handling refund, dispute, chargeback, delivery issue, and customer complaint workflows.
Logistics Manager
Vernon, CA · On-site +1
Non-Exempt Hourly Range*: 80K - 90K Working Hours*: 9:00am to 5:30pm, remote Wednesdays and Fridays ... Issue and track credit memos and chargebacks. * Ensure all commercial and shipping documents are ...
Logistics Manager
Vernon, CA · On-site +1
Non-Exempt Hourly Range*: 80K - 90K Working Hours*: 9:00am to 5:30pm, remote Wednesdays and Fridays ... Issue and track credit memos and chargebacks. * Ensure all commercial and shipping documents are ...
Senior Director, Pricing, Contracting & Government Programs
Redwood City, CA · Remote
$230K - $260K/yr
Redwood City, California (or Remote as applicable) Classification: Exempt Overview: This role ... Fees, chargebacks, and state price transparency. * Proven ability to manage complex ...
Senior Director, Pricing, Contracting & Government Programs
Redwood City, CA · Remote
$230K - $260K/yr
Redwood City, California (or Remote as applicable) Classification: Exempt Overview: This role ... Fees, chargebacks, and state price transparency. * Proven ability to manage complex ...
Head of Fraud Operations
Santa Ana, CA · On-site +1
$139K - $200K/yr
For remote roles, and at our discretion, candidates may be asked to participate in an on-site ... The role manages a team, reports to the Head of Risk & Compliance, and works closely with Disputes ...
Head of Fraud Operations
Santa Ana, CA · On-site +1
$139K - $200K/yr
For remote roles, and at our discretion, candidates may be asked to participate in an on-site ... The role manages a team, reports to the Head of Risk & Compliance, and works closely with Disputes ...
Experience with IT financial management, chargeback/showback models * Experience developing vendor ... Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote ...
Experience with IT financial management, chargeback/showback models * Experience developing vendor ... Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote ...
Independent Freight Broker Agent
Los Angeles, CA · On-site +1
Zero chargebacks for TMS, load boards, or back-office. * 100% Remote Flexibility: Work whenever ... Open CRM Territory: Zero internal account competition. First come, first served.
Independent Freight Broker Agent
Los Angeles, CA · On-site +1
Zero chargebacks for TMS, load boards, or back-office. * 100% Remote Flexibility: Work whenever ... Open CRM Territory: Zero internal account competition. First come, first served.
... to chargebacks, providing appropriate documentation to maximize recovery of funds for Johnny Was ... This position is a remote position. Position Overview: * Review and validate eCommerce orders and ...
... to chargebacks, providing appropriate documentation to maximize recovery of funds for Johnny Was ... This position is a remote position. Position Overview: * Review and validate eCommerce orders and ...
Experience with IT financial management, chargeback/showback models * Experience developing vendor ... Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote ...
Experience with IT financial management, chargeback/showback models * Experience developing vendor ... Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote ...
Sr. Production Manager
El Segundo, CA · On-site +1
$100K - $125K/yr
Manage production chargebacks and extension requests * Partner with Design and Technical teams to ... Varied for retail, fulfillment and fully remote roles. The annual basesalary range for this ...
Sr. Production Manager
El Segundo, CA · On-site +1
$100K - $125K/yr
Manage production chargebacks and extension requests * Partner with Design and Technical teams to ... Varied for retail, fulfillment and fully remote roles. The annual basesalary range for this ...
... chargeback attribution, build idle detection and cleanup automation, and deliver self-service and admin portals for instance lifecycle management. * Own the Ubuntu LTS and Windows 11 base image ...
Quick apply
... chargeback attribution, build idle detection and cleanup automation, and deliver self-service and admin portals for instance lifecycle management. * Own the Ubuntu LTS and Windows 11 base image ...
... chargeback attribution, build idle detection and cleanup automation, and deliver self-service and admin portals for instance lifecycle management. * Own the Ubuntu LTS and Windows 11 base image ...
Quick apply
... chargeback attribution, build idle detection and cleanup automation, and deliver self-service and admin portals for instance lifecycle management. * Own the Ubuntu LTS and Windows 11 base image ...
California - Remote, San Diego Be a part of a global team that is inspired to make a difference in ... chargebacks, returns, discounts, and other revenue deductions. * Prepare revenue-related journal ...
California - Remote, San Diego Be a part of a global team that is inspired to make a difference in ... chargebacks, returns, discounts, and other revenue deductions. * Prepare revenue-related journal ...
Business Operations Analyst
San Francisco, CA · On-site +1
$100K - $160K/yr
Experience with ACH workflows, chargeback mechanics, or reserve management * SQL proficiency ... hire (remote) salaries. Individual pay is determined by work location, job-related skills ...
Business Operations Analyst
San Francisco, CA · On-site +1
$100K - $160K/yr
Experience with ACH workflows, chargeback mechanics, or reserve management * SQL proficiency ... hire (remote) salaries. Individual pay is determined by work location, job-related skills ...
Head of Risk and Compliance
Santa Ana, CA · On-site +1
For remote roles, and at our discretion, candidates may be asked to participate in an on-site ... Establish the fraud-operations function and case management, define loss and chargeback KPIs, and ...
Head of Risk and Compliance
Santa Ana, CA · On-site +1
For remote roles, and at our discretion, candidates may be asked to participate in an on-site ... Establish the fraud-operations function and case management, define loss and chargeback KPIs, and ...
Life Insurance Agent
Fontana, CA · Remote
$50K - $100K/yr
Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Familiarity with CRM platforms is helpful. You know how to build rapport and trust with clients.
Quick apply
Life Insurance Agent
Fontana, CA · Remote
$50K - $100K/yr
Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Familiarity with CRM platforms is helpful. You know how to build rapport and trust with clients.
Life Insurance Agent
Tulare, CA · Remote
$50K - $100K/yr
Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Familiarity with CRM platforms is helpful. You know how to build rapport and trust with clients.
Quick apply
Life Insurance Agent
Tulare, CA · Remote
$50K - $100K/yr
Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Familiarity with CRM platforms is helpful. You know how to build rapport and trust with clients.
Life Insurance Agent
Palmdale, CA · Remote
$50K - $100K/yr
Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Familiarity with CRM platforms is helpful. You know how to build rapport and trust with clients.
Quick apply
Life Insurance Agent
Palmdale, CA · Remote
$50K - $100K/yr
Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Familiarity with CRM platforms is helpful. You know how to build rapport and trust with clients.
Life Insurance Agent
La Puente, CA · Remote
$50K - $100K/yr
Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Familiarity with CRM platforms is helpful. You know how to build rapport and trust with clients.
Quick apply
Life Insurance Agent
La Puente, CA · Remote
$50K - $100K/yr
Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Familiarity with CRM platforms is helpful. You know how to build rapport and trust with clients.
Remote Chargeback Manager information
What is the difference between Remote Chargeback Manager vs Remote Fraud Analyst?
| Aspect | Remote Chargeback Manager | Remote Fraud Analyst |
|---|---|---|
| Credentials | Experience in payment processing, certifications like PCI DSS | Knowledge of fraud detection, certifications like ACFE or CFCS |
| Work Environment | Financial institutions, e-commerce companies | Financial services, online retail |
| Industry Usage | Commonly employed in payment and merchant services | Used across banking, e-commerce, and fintech sectors |
The Remote Chargeback Manager primarily handles disputes related to payment reversals, focusing on chargeback processes and merchant compliance. In contrast, the Remote Fraud Analyst detects and prevents fraudulent activities to protect company assets. Both roles require knowledge of payment systems and industry regulations, but they focus on different aspects of financial security and customer disputes.
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Full-time
Posted 17 days ago
Job description
About the Role
We're an early-stage fintech building in the commercial payments space, and this is a foundational hire. As a Customer Success Manager, you'll own the full client experience for our commercial card clients - from onboarding through day-to-day support and long-term retention. You'll be working in a lean environment where no two days look alike, and where your institutional card knowledge will directly shape how we build our support function from the ground up.
Startup environment: This role comes with real ownership and influence over how this team is built. You should be comfortable with ambiguity, wearing multiple hats, and building processes that don't yet exist.
Work arrangement: Fully remote (US)
What You'll Do- Serve as the primary relationship owner for a portfolio of commercial card clients, managing onboarding, escalations, and ongoing health reviews.
- Man an inbound client support phone line during business hours - fielding questions, triaging issues, and resolving card operations problems in real time.
- Field and resolve complex support requests across card issuance, transaction disputes, authorization rules, and program controls.
- Partner with card operations and product teams to triage processor-side issues and advocate for client-impacting fixes.
- Build and present business reviews (QBRs) covering utilization, exception trends, and program optimization recommendations.
- Guide clients through card program changes - new product features, network rule updates, and regulatory changes.
- Help build the support playbook - documenting processes, escalation paths, and resolution workflows as the function grows.
- Monitor renewal health, proactively flagging at-risk accounts and collaborating on retention plays.
Required Preferred / nice to have
- ~7 years in customer success, client services, or card operations - with meaningful time directly supporting commercial card programs.
- Prior experience at a bank or credit union in a commercial cards capacity (issuing, program management, or card operations).
- Strong understanding of commercial card products: corporate cards, purchasing cards, virtual cards, and fleet programs.
- Comfortable owning a live phone support queue - responsive, composed, and solutions-oriented under real-time pressure.
- Familiarity with card support workflows: disputes, chargebacks, authorization declines, card controls, and fraud escalations.
- Excellent client communication skills - able to translate technical card operations issues into clear, calm client-facing language.
- Self-starter mindset - you don't need a fully built team or established playbook to do good work.
- Hands-on experience with card processing platform(s) - including file formats, dispute workflows, or back-office tools (strongly preferred).
- Exposure to ACH, payment file formats, or back-office settlement processes.
- Experience with CRM or CS platforms (e.g. Zendesk or similar).
- Familiarity with interchange, network compliance, or card program economics.
Note on Fiserv experience: Fiserv platform experience is a meaningful differentiator for this role. Candidates who have worked directly with Fiserv's card processing tools, dispute management system, or data file formats will ramp significantly faster.
Who You Are- You've lived inside a bank's commercial card world - you know the language, the ops constraints, and what clients actually care about.
- You're a natural translator between technical processor or ops issues and client business impact.
- You stay calm and methodical on a live call when a client escalation hits - you've been there before and know how to own the moment.
- You're energized by building, not just maintaining - and you see a startup as an opportunity, not a risk.
- You're organized, data-informed, and thrive without needing a lot of hand-holding in a remote environment.
About Zact
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Saratoga, CA, US
Year founded
2020