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Chargeback Manager Jobs in Virginia (NOW HIRING)

Carter Bank and Trust

Payments Manager

Martinsville, VA · On-site

$59K - $104K/yr

This role oversees all aspects of resolving customer inquiries, managing dispute and chargeback processes, enforcing fraud prevention strategies, and ensuring compliance with regulations such as ...

Owens & Minor

Rebate Analyst

Mechanicsville, VA · On-site

$75K/yr

Manages the Rebate/Chargeback GL accounts for audit and monthly reporting with additional responsibilities as assigned for quarterly and year end audits, including account reconciliations, journal ...

Owens & Minor, Inc.

Rebate Analyst

Mechanicsville, VA · On-site

$75K/yr

Manages the Rebate/Chargeback GL accounts for audit and monthly reporting with additional responsibilities as assigned for quarterly and year end audits, including account reconciliations, journal ...

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

Disputes and chargebacks * Fraud prevention * Experience using CRM or customer service platforms (Salesforce, Zendesk, Genesys, or similar). * Excellent communication, conflict resolution, and ...

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Chargeback Manager information

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$37.2K

$74K

$111.5K

How much do chargeback manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for chargeback manager in Virginia is $73,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $86,700.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Certain specialized roles in investment banking, private equity, and successful entrepreneurs can also reach or surpass this income level, often requiring extensive experience, advanced skills, and significant responsibility.

What are the most common day-to-day responsibilities of a Chargeback Manager?

As a Chargeback Manager, your daily responsibilities focus on overseeing and resolving disputed transactions, analyzing chargeback trends, and preparing evidence for representment. You will coordinate with internal teams such as customer service, risk management, and accounting to investigate cases and develop strategies to minimize future chargebacks. The role often involves monitoring compliance with industry regulations and training staff on best practices. Working in this position offers a balance of analytical and collaborative tasks in a fast-paced environment.

What is a Chargeback Manager job?

A Chargeback Manager oversees the chargeback and dispute resolution process for a company, typically in the financial or e-commerce sectors. They analyze chargeback trends, implement strategies to reduce losses, and ensure compliance with payment network regulations. Their role involves collaborating with internal teams and payment processors to investigate disputes and recover funds. Strong analytical skills, attention to detail, and knowledge of payment industry regulations are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Chargeback Manager position, and why are they important?

To excel as a Chargeback Manager, you need solid expertise in payment processing, dispute resolution, and financial analysis, often backed by a degree in finance, business, or a related field. Familiarity with chargeback management platforms, payment gateways, and knowledge of relevant industry standards like PCI DSS are typically required. Strong negotiation, analytical thinking, and communication skills distinguish top performers in this role. These competencies are essential for minimizing financial losses, ensuring regulatory compliance, and fostering productive relationships with banks, merchants, and customers.

What is the 3 month rule for jobs?

The 3 month rule in the context of a Chargeback Manager typically refers to a policy where disputes or chargebacks must be filed within three months of the transaction date. This timeframe is important for managing and resolving chargebacks efficiently, and knowledge of this rule helps managers ensure timely responses to disputes. It is also relevant for maintaining compliance with card network regulations and internal procedures.

How much does a chargeback analyst make?

A chargeback analyst typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the company. The role often requires knowledge of payment processing systems and dispute management tools.

What does a chargeback manager do?

A chargeback manager oversees the process of handling disputed transactions and chargebacks from customers or banks. They analyze cases, coordinate with payment processors and merchants, and implement strategies to reduce chargeback rates, often using specialized software and industry knowledge. The role requires strong attention to detail and understanding of financial regulations.
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What cities in Virginia are hiring for Chargeback Manager jobs? Cities in Virginia with the most Chargeback Manager job openings:
Chargeback Manager jobs near you
Payments Manager

Payments Manager

Carter Bank and Trust

Martinsville, VA • On-site

$59K - $104K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 hours ago

Job description

SUMMARY:
The Payments Manager is responsible for daily operations of Debit Cards, Credit Cards, ACH, and Wires. This role oversees all aspects of resolving customer inquiries, managing dispute and chargeback processes, enforcing fraud prevention strategies, and ensuring compliance with regulations such as Regulation E, Regulation Z, and NACHA rules.
ESSENTIAL JOB FUNCTIONS:
  • Oversee Debit Card and Credit Card programs, including: dispute processing, charge-backs, managing card stock inventory, Regulation E and Z compliance, managing risk from compromised cards, fraud detection and prevention tools, troubleshooting card processing issues, and quarterly reporting to card association
  • Manage Card Rewards program for Debit and Credit Cards
  • Daily reconciliation and settlement for Debit and Credit Cards
  • Compliance with Durbin Amendment (Frank-Dodd Act)
  • Compliance with network and association rules
  • Manage agreements with card processors and card association
  • Track and report on fraud loss, chargeback rates, and activity
  • Work with Marketing Department for program promotions
  • Oversee ACH dispute processing and compliance to Regulation E and NACHA rules
  • Oversee Reg GG compliance (ACH, Debit Cards, Wires, Deposits)

JOB REQUIREMENTS:
  • High school diploma or equivalent required, Bachelor's degree in finance, accounting, business, or related field preferred
  • Prior supervisory leadership experience preferred
  • Prior experience with Debit and Credit Card processing, ACH and Wires
  • Training in Regulation E, Regulation Z, and Regulation GG preferred
  • Must have, or be able to attain within 12 months, Accredited ACH Professional (AAP) certification

KNOWLEDGE/SKILLS REQUIRED:
  • Advanced customer service skills
  • Advanced verbal and written communication skills
  • Advanced understanding of Regulations E, Z, GG, and other state and federal rules and regulations related to processing payments, electronic transfers, and credit transactions
  • Advanced problem-solving skills
  • Advanced proficiency with credit and debit card processing tools and software
  • Intermediate financial acumen
  • Intermediate analytical skills
  • Intermediate relationship building skills
  • Intermediate organizational skills
  • Intermediate time management skills
  • Intermediate proficiency with Microsoft Office

PHYSICAL AND MENTAL QUALIFICATIONS:
  • Standing, walking, bending and stooping required
  • Must be able to sit at a desk for long periods of time and use a computer
  • Must be able to occasionally move or lift up to 10 pounds
  • May be asked to work supplemental hours periodically
  • Limited travel required occasionally during and after business hours

Salary Pay Range: $59,923.52 - $104,250.50 annually
Benefits: Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays

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