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Chargeback Manager Jobs in Virginia (NOW HIRING)

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

Disputes and chargebacks * Fraud prevention * Experience using CRM or customer service platforms (Salesforce, Zendesk, Genesys, or similar). * Excellent communication, conflict resolution, and ...

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

Disputes and chargebacks * Fraud prevention * Experience using CRM or customer service platforms (Salesforce, Zendesk, Genesys, or similar). * Excellent communication, conflict resolution, and ...

Avison Young

Assistant Property Manager

Tysons, VA · On-site

$70K - $82K/yr

... chargeback reporting. * Complete physical inspections and reporting of interior and exterior property; correct deficiencies immediately or report to the Property Manager & Director, Property ...

Avison Young

Assistant Property Manager

Tysons, VA · On-site

$70K - $82K/yr

... chargeback reporting. * Complete physical inspections and reporting of interior and exterior property; correct deficiencies immediately or report to the Property Manager & Director, Property ...

Burlington

Retail Store Management

Amherst, VA · On-site

Partner with Assistant Store Manager, Operations to review receiving, transfers, debits/damages, returns-to-vendor (RTV's), and chargeback paperwork to ensure accuracy of inventory. * Act as Manager ...

Avison Young

Assistant Property Manager

Tysons, VA

$70K - $82K/yr

... chargeback reporting. * Complete physical inspections and reporting of interior and exterior property; correct deficiencies immediately or report to the Property Manager & Director, Property ...

ChemTreat

Cash Application Specialist

Glen Allen, VA · On-site

$18.75 - $23.25/hr

Submit EFT requests to vendors, review and process chargebacks, post and last day cash on Saturday ... Provide a report weekly to Controller and Credit and Collections Manager. The essential ...

ChemTreat

Cash Application Specialist

Glen Allen, VA

$18.75 - $23.25/hr

Submit EFT requests to vendors, review and process chargebacks, post and last day cash on Saturday ... Provide a report weekly to Controller and Credit and Collections Manager. The essential ...

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All JobsChargeback JobsChargeback Manager JobsChargeback Manager Jobs in Virginia

Chargeback Manager information

See Virginia salary details

$37.2K

$74K

$111.5K

How much do chargeback manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for chargeback manager in Virginia is $73,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $86,700.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Certain specialized roles in investment banking, private equity, and successful entrepreneurs can also reach or surpass this income level, often requiring extensive experience, advanced skills, and significant responsibility.

What are the most common day-to-day responsibilities of a Chargeback Manager?

As a Chargeback Manager, your daily responsibilities focus on overseeing and resolving disputed transactions, analyzing chargeback trends, and preparing evidence for representment. You will coordinate with internal teams such as customer service, risk management, and accounting to investigate cases and develop strategies to minimize future chargebacks. The role often involves monitoring compliance with industry regulations and training staff on best practices. Working in this position offers a balance of analytical and collaborative tasks in a fast-paced environment.

What is a Chargeback Manager job?

A Chargeback Manager oversees the chargeback and dispute resolution process for a company, typically in the financial or e-commerce sectors. They analyze chargeback trends, implement strategies to reduce losses, and ensure compliance with payment network regulations. Their role involves collaborating with internal teams and payment processors to investigate disputes and recover funds. Strong analytical skills, attention to detail, and knowledge of payment industry regulations are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Chargeback Manager position, and why are they important?

To excel as a Chargeback Manager, you need solid expertise in payment processing, dispute resolution, and financial analysis, often backed by a degree in finance, business, or a related field. Familiarity with chargeback management platforms, payment gateways, and knowledge of relevant industry standards like PCI DSS are typically required. Strong negotiation, analytical thinking, and communication skills distinguish top performers in this role. These competencies are essential for minimizing financial losses, ensuring regulatory compliance, and fostering productive relationships with banks, merchants, and customers.

What is the 3 month rule for jobs?

The 3 month rule in the context of a Chargeback Manager typically refers to a policy where disputes or chargebacks must be filed within three months of the transaction date. This timeframe is important for managing and resolving chargebacks efficiently, and knowledge of this rule helps managers ensure timely responses to disputes. It is also relevant for maintaining compliance with card network regulations and internal procedures.

How much does a chargeback analyst make?

A chargeback analyst typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the company. The role often requires knowledge of payment processing systems and dispute management tools.

What does a chargeback manager do?

A chargeback manager oversees the process of handling disputed transactions and chargebacks from customers or banks. They analyze cases, coordinate with payment processors and merchants, and implement strategies to reduce chargeback rates, often using specialized software and industry knowledge. The role requires strong attention to detail and understanding of financial regulations.
What are the most commonly searched types of Chargeback jobs in Virginia? The most popular types of Chargeback jobs in Virginia are:
What are popular job titles related to Chargeback Manager jobs in Virginia? For Chargeback Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chargeback Manager jobs in Virginia look for? The top searched job categories for Chargeback Manager jobs in Virginia are:
What cities in Virginia are hiring for Chargeback Manager jobs? Cities in Virginia with the most Chargeback Manager job openings:
Chargeback Manager jobs near you

Customer Support Lead

SteerBridge

Vienna, VA • On-site

$100K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

SteerBridge Strategies is a modern technology company delivering innovative, mission-focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial-grade capabilities that accelerate operational effectiveness and drive measurable mission success.
At the core of SteerBridge is our people-especially the veterans whose leadership, problem-solving mindset, and commitment to excellence elevate every project we support. We don't simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.
Position Overview
SteerBridge Strategies is seeking an experienced Customer Support Lead to oversee daily operations within our Credit Card Customer Service team. This individual will lead a team of customer support professionals, ensure exceptional customer experiences, manage escalated issues, and drive operational excellence through process improvements and performance
management.
The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer service in a regulated environment
Key Responsibilities
Customer Service Leadership
  • Lead, mentor, and develop a team of customer support representatives.
  • Foster a customer-first culture focused on service excellence and accountability.
  • Conduct coaching sessions, performance reviews, and ongoing training.
  • Assist with workforce planning, scheduling, and resource allocation.
Customer Support Operations
  • Handle complex customer inquiries and escalations involving:
    • Credit card accounts
    • Billing
    • Payment processing
    • Disputes
    • Chargebacks
    • Fraud concerns
    • Rewards programs
    • Account maintenance
  • Ensure timely, accurate resolution while maintaining high customer satisfaction.
  • Monitor customer interactions to ensure quality standards and compliance.
Process Improvement & Technology
  • Design, document, and optimize customer service processes.
  • Evaluate and improve CRM and customer support technologies.
  • Develop and optimize IVR call flows and customer self-service experiences.
  • Support implementation of new technologies and operational enhancements.
  • Conduct User Acceptance Testing (UAT) for new systems and process changes.
  • Maintain SOPs, process documentation, and knowledge base articles.
Performance & Reporting
  • Monitor and report on key customer service metrics, including:
    • Service Levels
    • Customer Satisfaction (CSAT)
    • First Contact Resolution (FCR)
    • Average Handle Time (AHT)
    • Quality Scores
  • Present performance insights and recommendations to leadership.
  • Identify opportunities to improve efficiency and customer experience.
Compliance & Risk
  • Ensure customer interactions comply with company policies and applicable regulations.
  • Maintain awareness of consumer banking and credit card regulations.
  • Identify potential operational, fraud, or compliance risks and escalate appropriately.
Training & Development
  • Support onboarding of new customer support representatives.
  • Create training materials and best practices.
  • Promote continuous learning and professional development across the team.

Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • 401(k) Retirement Plan with matching
  • Paid Time Off
  • Paid Federal Holidays

Required Qualifications
  • Bachelor's degree or equivalent professional experience.
  • 3-5+ years of customer service experience in banking, financial services, credit card servicing, or a related industry.
  • 1-3+ years of leadership or supervisory experience.
  • Strong understanding of:
    • Credit card products
    • Billing cycles
    • Payment processing
    • Disputes and chargebacks
    • Fraud prevention
  • Experience using CRM or customer service platforms (Salesforce, Zendesk, Genesys, or similar).
  • Excellent communication, conflict resolution, and problem-solving skills.
  • Strong organizational and multitasking abilities.
  • Proficiency with Microsoft Office applications.

Preferred Qualifications
  • Experience working in a regulated financial services environment.
  • Knowledge of consumer banking regulations and compliance.
  • Experience leading quality assurance or performance improvement initiatives.
  • Experience with workforce management and contact center operations.
  • Familiarity with IVR design and customer self-service technologies.

$100,000 - $115,000 a year
Salary is commensurate with experience, qualifications, and overall fit.
SteerBridge Strategies is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity-regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.
If you would like information about how your application is processed, please contact us.

Apply