... chargebacks, and PCI-DSS compliance, along with experience supporting Agile software delivery, testing, and production deployments. This is a primarily remote position with periodic travel to the ...
New
... chargebacks, and PCI-DSS compliance, along with experience supporting Agile software delivery, testing, and production deployments. This is a primarily remote position with periodic travel to the ...
New
Experience providing complex cost allocations, chargebacks and reporting, including for cloud ... Remote Office (US99)
Experience providing complex cost allocations, chargebacks and reporting, including for cloud ... Remote Office (US99)
Experience providing complex cost allocations, chargebacks and reporting, including for cloud ... Remote Office (US99)
Experience providing complex cost allocations, chargebacks and reporting, including for cloud ... Remote Office (US99)
Experience with IT financial management, chargeback/showback models * Experience developing vendor ... Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote ...
Experience with IT financial management, chargeback/showback models * Experience developing vendor ... Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote ...
Remote Chargeback information
What is a Remote Chargeback job?
A Remote Chargeback job involves reviewing disputed transactions, analyzing chargeback claims, and determining their validity based on policies and regulations. Professionals in this role work remotely to investigate fraud, gather evidence, and communicate with banks, merchants, or customers to resolve disputes. Strong analytical skills and knowledge of financial regulations are essential for success in this role.
What are the key skills and qualifications needed to thrive in the Remote Chargeback position, and why are they important?
To thrive as a Remote Chargeback specialist, you need strong analytical skills, attention to detail, and a solid understanding of payment processing and dispute resolution, often supported by prior experience in banking or finance. Familiarity with chargeback management platforms (such as Verifi, Ethoca, or Midigator), payment gateways, and relevant compliance regulations like PCI DSS is essential. Exceptional communication, time management, and problem-solving abilities set candidates apart, especially in autonomous, remote settings. These skills are vital to efficiently investigating disputes, minimizing financial losses, and ensuring a smooth workflow in a virtual, high-volume environment.
What are the typical daily responsibilities of a Remote Chargeback specialist?
As a Remote Chargeback specialist, your day-to-day tasks include reviewing and analyzing chargeback cases, collecting and organizing relevant transaction documentation, and communicating with merchants, banks, or cardholders to resolve disputes. You’ll also prepare and submit supporting evidence through various chargeback platforms and stay up to date with changing card network regulations. Collaboration with other team members such as customer service, fraud prevention, and finance departments is common to ensure consistent case resolution. Success in this role relies on your ability to manage multiple cases simultaneously and maintain accuracy in documentation to help minimize financial risk for your employer.
What are the most commonly searched types of Chargeback jobs in Virginia? The most popular types of Chargeback jobs in Virginia are:
What are popular job titles related to Remote Chargeback jobs in Virginia? For Remote Chargeback jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Chargeback jobs in Virginia look for? The top searched job categories for Remote Chargeback jobs in Virginia are:
- Freelance Remote Health Insurance Customer Service
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What cities in Virginia are hiring for Remote Chargeback jobs? Cities in Virginia with the most Remote Chargeback job openings:
Full-time
Posted 2 days ago
New
Job description
Role: Technical Business Analyst (Credit Card Payments)
Remote in US - This position is primarily remote; however, this position will require reporting to the Commission?s headquarters during key phases of the project - Solution Confirmation, Program Increment Cycles (PI), Showbacks, System Integration Test Cycles (SITs), User Acceptance Test (UAT), Go-Live, Immediately Post- Go-Live (Hypercare).
We are seeking an experienced Technical Business Analyst with deep expertise in credit card and digital payments processing to support the design, implementation, and enhancement of enterprise payment solutions. This role will work closely with business stakeholders, engineering, product, compliance, and external payment partners to gather and translate business requirements into functional specifications, user stories, process flows, and technical documentation. The ideal candidate will have a strong understanding of the end-to-end payment lifecycle, including authorization, settlement, tokenization, fraud prevention, chargebacks, and PCI-DSS compliance, along with experience supporting Agile software delivery, testing, and production deployments. This is a primarily remote position with periodic travel to the client's headquarters during key project milestones, including solution confirmation, program increment planning, testing, go-live, and hypercare support.
Key Responsibilities
- Elicit, document, and manage business and functional requirements for credit card payment processing systems, including authorization, clearing, settlement, chargebacks, and dispute resolution workflows.
- Translate complex business requirements into detailed functional specifications, user stories, process flows, and data mapping documents for development and QA teams.
- Analyze end-to-end payment lifecycle processes including card authorization, capture, refund, tokenization, 3DS (3D Secure), and fraud management.
- Collaborate with internal teams (engineering, product, compliance, risk, and operations) and external vendors/partners to define and deliver payment solutions.
- Support and participate in UAT (User Acceptance Testing), system integration testing (SIT), and regression testing cycles, including reviewing test cases and defect management.
- Ensure all payment solutions adhere to PCI-DSS compliance standards, regulatory requirements, and industry best practices.
- Facilitate workshops, stakeholder meetings, and sprint ceremonies (in Agile environments) to drive alignment and timely delivery.
- Analyze payment data and transaction reports to identify trends, anomalies, and areas for process improvement.
- Support go-live activities, post-implementation monitoring, and production incident resolution related to payment systems.
- Assist in documenting API specifications and integration guides for payment gateway and processor connectivity.
Required Qualifications
- 10+ years of experience as a Business Analyst or Technical Business Analyst, with a strong focus on credit card or digital payments processing.
- Deep knowledge of the payments ecosystem: card networks, issuers, acquirers, payment gateways, and processors.
- Proficiency with payment authorization/settlement flows.
- Experience with PCI-DSS compliance requirements and tokenization/encryption concepts.
- Solid understanding of REST APIs and ability to read and interpret API documentation and message schemas.
- Strong skills in writing BRDs, FRDs, user stories, use cases, data flow diagrams, and process maps.
- Experience working in Agile/Scrum methodology using tools such as Azure DevOps.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- Solid understanding of REST APIs, with the ability to read and interpret API documentation and message schemas (Required)
- CBAP, PMI-PBA, or relevant payments industry certifications (e.g., Accredited ACH Professional (AAP)) (Preferred)
- Experience with 3D Secure (EMV 3DS), EMV chip, contactless payments, and digital wallets (Apple Pay, Google Pay).
- Knowledge of chargeback and dispute management processes.
- Familiarity with payment platforms such as Fiserv, FIS, ACI Worldwide, Worldpay, Stripe, Adyen, or Cybersource.
- 4+ years of experience as a Business Analyst or Technical Business Analyst, with a strong focus on credit card or digital payments processing (Required)
- Deep knowledge of the payments ecosystem, including card networks, issuers, acquirers, payment gateways, and processors (Required)
- Proficiency with payment authorization and settlement flows (Required)
- Experience with PCI-DSS compliance requirements and tokenization/encryption concepts (Required)
- Preferred Certifications:
- CBAP, PMI-PBA, or relevant payments industry certifications (e.g., AAP ? Accredited ACH Professional).
- Experience with fraud detection tools and rules engines.
- Experience with reconciling merchant activity to the system
Technical Skills
Tools: MS Office Suite, Miro, ADO
Languages/Query: SQL, basic understanding of XML/JSON
Standards: ISO 8583, ISO 20022, PCI-DSS, EMV
Methodology: Agile/Scrum, Waterfall, or hybrid