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Chargeback Officer Jobs (NOW HIRING)

Imf

Budget Officer - STARM

Washington, DC · On-site

The Statistics Department (STA) has an opening for a Budget Officer in its Resource Management ... donor chargebacks and project anticipated total fiscal year chargebacks; * Conduct analyses of ...

Gimme Seaweed

Trade Spend Manager

$120K - $130K/yr

... chargeback activity within the TPM system in accordance with company accounting policies and GAAP * Summarize accruals by channel and general ledger account and review findings with the CFO, ...

Hope Bank

Deposit Operations Officer

Honolulu, HI · On-site

$23 - $27/hr

The Deposit Operations Officer is responsible for managing the day-to-day operations of a bank ... Chargebacks, Branch Cash Limits, etc. * Administer IRA accounts * Verification of Deposits

Bank of Hope

Deposit Operations Officer

Honolulu, HI · On-site

$23 - $27/hr

The Deposit Operations Officer is responsible for managing the day-to-day operations of a bank ... Chargebacks, Branch Cash Limits, etc. * Administer IRA accounts * Verification of Deposits

tms

Chief Information Officer

Chicago, IL · On-site

WHY WE THINK YOU WILL LOVE THIS ROLE The Chief Information Officer will serve as the global ... Financial management (capex and opex budget planning) with allocation and/or chargeback models.

tms

Chief Information Officer

Chicago, IL · On-site

WHY WE THINK YOU WILL LOVE THIS ROLE The Chief Information Officer will serve as the global ... Financial management (capex and opex budget planning) with allocation and/or chargeback models.

Open iT Inc.

Executive Assistant to CEO

Houston, TX · On-site

Open iT enables fully customizable usage reporting, granular chargeback for software and hardware ... He/ she will manage/oversee all communication, projects, and initiatives for the CEO. Key ...

Cardless, Inc

Head of Disputes

San Francisco, CA · On-site +1

You'll report to the COO and have a real voice in decisions that shape the business - chargeback liability, provisional credit policy, fraud thresholds. Your expertise will drive those calls, not ...

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Chargeback Officer information

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How much do chargeback officer jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for chargeback officer in the United States is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.44 per hour, depending on experience, location, and employer.

What is a chargeback officer?

Chargeback Officers are professionals responsible for handling and resolving disputes related to payment transactions, particularly chargebacks, in financial institutions or payment processing companies. They investigate claims from customers or merchants, gather necessary documentation, and ensure compliance with relevant regulations and card network rules. Their goal is to minimize financial losses, prevent fraud, and maintain positive relationships between all parties involved in electronic transactions.

What are the key skills and qualifications needed to thrive as a chargeback officer?

To thrive as a Chargeback Officer, you need strong analytical abilities, attention to detail, and a solid understanding of payment processing systems, often supported by experience in banking, finance, or fraud prevention. Familiarity with chargeback management platforms, card network rules (such as Visa and Mastercard regulations), and dispute resolution tools is typically required. Excellent communication, problem-solving skills, and the ability to work under pressure help distinguish top performers in this role. These skills are crucial for effectively managing disputes, minimizing financial losses, and ensuring regulatory compliance in payment operations.

What are some of the main challenges chargeback officers face when handling disputes, and how can they effectively manage them?

Chargeback Officers often face challenges such as tight response deadlines, gathering sufficient documentation, and communicating effectively with both merchants and cardholders. To manage these challenges, it’s important to stay organized, maintain up-to-date knowledge of card network rules, and build strong relationships with internal teams like fraud prevention and customer service. Proactively tracking disputes and utilizing specialized chargeback management systems can also help ensure timely and accurate resolutions.

What is the difference between Chargeback Officer vs Fraud Analyst?

AspectChargeback OfficerFraud Analyst
Required CredentialsBanking/finance certifications, knowledge of payment processingRisk management, fraud detection certifications, data analysis skills
Work EnvironmentFinancial institutions, payment processorsBanks, e-commerce companies, financial services
Employer & Industry UsageUsed in payment dispute resolution within banking and credit card companiesUsed to identify and prevent fraud in various financial sectors

While both roles involve financial security, a Chargeback Officer primarily handles payment disputes and chargeback processes, whereas a Fraud Analyst focuses on detecting and preventing fraudulent activities. Both roles require knowledge of financial regulations and payment systems, but their daily tasks and objectives differ significantly.

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Chargeback Officer jobs near you
Infographic showing various Chargeback Officer job openings in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $44,080 per year, or $21.2 per hour.

Chargeback and Reconciliation Officer

Manhattan, NY • On-site

Windcave
See more jobs at Windcaveexternal

$70K/yr

Full-time

Posted 8 days ago

Job description

About the Company

Windcave is a high-growth, innovative, global leader in payment technology, delivering a range of secure solutions in E-commerce, Cashless Parking and Vending, and Retail Terminals to clients across the globe. We are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific.

Our global head office is based in Auckland, and our impressive network operates from 14 locations across the US, the UK, Australia, and Canada.

The Role: 

The Chargeback and Reconciliation Officer role is a unique position within the Acquiring Solutions department, solely responsible for researching and resolving customer chargebacks and reconciling them to accounts. The role includes performing all duties related to chargebacks, dispute representation, and recovery of amounts in fraud disputes. May also compile aggregate statistics on chargebacks for use by the company in identifying patterns and improving overall customer service.  

The role will be in our office in New York City, NY 10022, and we are currently offering a hybrid work setup with two work-from-home days.

Job Responsibilities:  

  • Maintain chargeback records every month for all schemes (i.e. Visa, Mastercard, Epal etc) and for all regions. 
  • Perform investigations of cardholder disputed transactions as per card scheme regulations. 
  • Provide accurate and appropriate responses to disputes while adhering to legal compliance standards. 
  • Follow up with the merchants to provide sufficient and compiling evidence. 
  • Prepare direct debit files to recover the amounts lost in disputes. 
  • Reconcile chargeback amounts with the main schemes and to ensure that there are no variances. 
  • Prepare monthly statistics and weekly reconciliation for chargebacks and other schemes. 
  • Any other Ad hoc task assigned by the company. 
  • Identify, develop, and recommend/implement process improvements 

Background: 

  • 2 to 3 years’ experience in acquiring or merchant services or the payments industry or other financial services-related roles. 
  • Bachelor’s degree in finance/accounting/business. 
  • Excellent communication skills 
  • Must be proficient in Excel 
  • Strong aptitude for analytics and affinity towards numbers, as this is a data-driven role, and excellent attention to detail. 
  • Self-driven and strong work ethic will be an ideal characteristic fit for the role. 

Remuneration:

  • $70,000 / Annum + Benefits


Work Authorization: Candidates must be legally authorized to work in the United States at the time of employment and must be able to maintain work authorization for the duration of employment. Windcave is unable to provide visa sponsorship or support for employment-based visa applications for this position.



Windcave is an Equal Opportunity Employer and committed to building a diverse workforce. If you are looking for an exciting career with an organization that is experiencing tremendous growth and offers excellent career development opportunities, we invite you to join us!