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Chargeback Officer Jobs in California (NOW HIRING)

Cardless, Inc

Head of Disputes

San Francisco, CA · On-site +1

You'll report to the COO and have a real voice in decisions that shape the business - chargeback liability, provisional credit policy, fraud thresholds. Your expertise will drive those calls, not ...

Cryoport

Accounts Receivable Specialist

Irvine, CA · On-site

$30/hr

Respond to credit card company for chargebacks in a timely manner * Assist with cash application ... Responds to inquiries from the management, CFO and Controller, special reporting requests and the ...

Cryoport, Inc.

Accounts Receivable Specialist

Irvine, CA · On-site

$30/hr

Respond to credit card company for chargebacks in a timely manner * Assist with cash application ... Responds to inquiries from the management, CFO and Controller, special reporting requests and the ...

Vast.ai Inc

Controller

Los Angeles, CA · On-site

$200K - $275K/yr

... credits, refunds, chargebacks, deferred revenue, host/provider payouts, payment processor ... Partner with the COO and fractional CFO on the quarterly forecast, annual budget, board and ...

Vast.ai

Controller

Los Angeles, CA · On-site

$180 - $240/hr

... chargebacks, deferred revenue, host/provider payouts, payment processor reconciliations, and ... Partner with the COO and fractional CFO on the quarterly forecast, annual budget, board and ...

INFINITY X1 LLC

Controller - Hybrid Position

Encinitas, CA · On-site

$125 - $150/hr

This critical leadership role reports directly to the CFO and is responsible to assist with ... This includes leading the process to review and validate all retailer deductions and chargebacks ...

New

APM Terminals

Divisional Head-Last Mile

Brea, CA · On-site

$175 - $205/hr

... O Corporate Stations for approval * Address and Resolve all escalated customer complaints as needed including making sales adjustments, corrections actions and accepting chargebacks up to $2500

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Chargeback Officer information

What is a chargeback officer?

Chargeback Officers are professionals responsible for handling and resolving disputes related to payment transactions, particularly chargebacks, in financial institutions or payment processing companies. They investigate claims from customers or merchants, gather necessary documentation, and ensure compliance with relevant regulations and card network rules. Their goal is to minimize financial losses, prevent fraud, and maintain positive relationships between all parties involved in electronic transactions.

What are the key skills and qualifications needed to thrive as a chargeback officer?

To thrive as a Chargeback Officer, you need strong analytical abilities, attention to detail, and a solid understanding of payment processing systems, often supported by experience in banking, finance, or fraud prevention. Familiarity with chargeback management platforms, card network rules (such as Visa and Mastercard regulations), and dispute resolution tools is typically required. Excellent communication, problem-solving skills, and the ability to work under pressure help distinguish top performers in this role. These skills are crucial for effectively managing disputes, minimizing financial losses, and ensuring regulatory compliance in payment operations.

What are some of the main challenges chargeback officers face when handling disputes, and how can they effectively manage them?

Chargeback Officers often face challenges such as tight response deadlines, gathering sufficient documentation, and communicating effectively with both merchants and cardholders. To manage these challenges, it’s important to stay organized, maintain up-to-date knowledge of card network rules, and build strong relationships with internal teams like fraud prevention and customer service. Proactively tracking disputes and utilizing specialized chargeback management systems can also help ensure timely and accurate resolutions.

What is the difference between Chargeback Officer vs Fraud Analyst?

AspectChargeback OfficerFraud Analyst
Required CredentialsBanking/finance certifications, knowledge of payment processingRisk management, fraud detection certifications, data analysis skills
Work EnvironmentFinancial institutions, payment processorsBanks, e-commerce companies, financial services
Employer & Industry UsageUsed in payment dispute resolution within banking and credit card companiesUsed to identify and prevent fraud in various financial sectors

While both roles involve financial security, a Chargeback Officer primarily handles payment disputes and chargeback processes, whereas a Fraud Analyst focuses on detecting and preventing fraudulent activities. Both roles require knowledge of financial regulations and payment systems, but their daily tasks and objectives differ significantly.

What are popular job titles related to Chargeback Officer jobs in California?

For Chargeback Officer jobs in California, the most frequently searched job titles are:

What job categories do people searching Chargeback Officer jobs in California look for?

The top searched job categories for Chargeback Officer jobs in California are:

What cities in California are hiring for Chargeback Officer jobs?

Cities in California with the most Chargeback Officer job openings:

Chargeback Officer jobs near you
Infographic showing various Chargeback Officer job openings in California as of July 2026, with employment types broken down into 1% Locum Tenens, 2% Internship, 74% Full Time, 4% Part Time, 3% Contract, and 16% Nights. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution.

Electronic Services Processor

First Financial Credit Union

Pasadena, CA • On-site

$21.40 - $26.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

When you join First Financial Credit Union as Electronic Services Processor at our operations center in Pasadena, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We don't shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves.
As an Electronic Services Processor, you'll support member service operations through the accurate and timely maintenance of electronic processes including but not limited to ACH/Share Draft returns/Stop Payments, ATM, debit and credit card functions. Qualified candidates will have at least one to three years of financial institution experience with a working knowledge of electronic transactions including ACH and wire requests.
Job Responsibilities
  • Review all incoming request for completeness and accuracy
  • Process all incoming/outgoing wire requests, ACH, & share draft exceptions
  • Process all incoming mailed correspondence and faxes
  • Process any and all requests requested by EVP/COO/CFO with appropriate authorization
  • Process daily incoming and outgoing wire request as required with proper segregation of duties
  • Complete all wires for internal Credit Union business (Accounting and Real Estate Department)
  • Complete daily wire packets (documents, statements, and required approval)
  • Process all Incoming/Outgoing FRB adjustments
  • Process daily ACH exceptions
  • Process daily reclamations (log, host, track, adjust, package)
  • Process daily indemnity/affidavit forms (log, host, adjust)
  • Complete ACH disputes (log, host, adjust)
  • Process all applicable documentation and or letters as required
  • Process share draft exceptions
  • Process Large Item Notifications on FED
  • Process fraud item return (adjust, host, log)
  • Process Returned items
  • Process Journal Vouchers
  • Process ATM Network adjustments/chargebacks
  • Process ATM balancing & adjustments
  • Process ATM disputes/chargebacks/research
  • Process Coop ATM adjustments/chargebacks
  • Process Cashier's check stop payments and copies
  • Process Cashier's check disbursement
  • Process FSCC/Shared branch adjustments
  • Process incoming mail payments & deposits
  • Process and post member payroll
  • Complete research & miscellaneous letters
  • Complete all incoming member request
  • Assist less experienced staff in resolving share account reviews/research
  • Archive all required share documents
  • Strong knowledge of First Financial products and services
  • Answer inquiries from Branches and Member Contact Center concerning frontline processes
  • Ensure that all processes are completed within timeline, and communicates any process delays to management immediately
  • Prepares written correspondence to Branches and Member Contact Center for missing or incomplete requests.
  • Informs Management of any potential losses or delays
  • Reports status of all open tasks weekly as directed by management
  • Reports all violations of internal loan policies and Government Regulations to management
  • Completes or attends required compliance and/or industry training as assigned.
  • Performs all duties in compliance with laws, regulations, Credit Union policies and procedures
  • Must comply with all BSA and OFAC regulations

Qualifications, capabilities, and skills
  • A thorough knowledge of operations and Credit Union philosophy.
  • A thorough knowledge of systems and overall products and services
  • Excellent troubleshooting skills.
  • Some knowledge of consumer regulations and accounting principles.
  • Ability to review all incoming request for completeness and accuracy is a plus.
  • Effective oral and written communications skills.
  • Experience working with Symitar core system is preferred.
  • High School Diploma or equivalent, college degree preferred
  • Three or more years financial institution experience, in an ACH origination/electronic payments environment

We offer the following exceptional benefits
  • Medical, Dental, Vision, Flexible Spending Accounts and Employee Assistance Program
  • Company-sponsored Life insurance, short- and long-term disability
  • Voluntary Benefits with Colonial Life and Guardian
  • Vacation time for Union employees
  • Additional Vacation Service award for every 5 years of service
  • 401(k) with 3% Safe Harbor Employer Contributions
  • Incentives and Recognition based on performance
  • Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)
  • Employee appreciation and recognition events
  • Opportunity to win trips
  • Opportunities for gain sharing

Employer of Choice
Our dedication to the educational community sets us apart from other financial institutions. Our dedication to employees sets us apart from other employers. First Financial is an organization where your voice matters and your contributions are rewarded. The most important asset at First Financial is our people. That's why we offer an exception benefits program-from a competitive salary and 401(k) plan to comprehensive medical benefits.
Community Minded, Like You
Involvement/volunteerism with our local schools, educational community and more! Supporting local schools, teachers and students is at the core of our mission.
History
Over 90 years ago, First Financial was founded by educators for educators. Since that time, we have proudly championed the California educational community. It's a role we take seriously and a mission to which we are just as committed to today as were in 1933!
For more information about the organization, please visit .

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