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• Location 11555 Medlock Bridge Rd,STE 100,Johns Creek, GA, 30097,United States
• Employee Type FT-EX
• Required Degree 4 Year Degree
• Manage Others Yes

Position: Contract Chief Revenue Cycle Officer
Reports To: Enterprise Chief Financial Officer
Location: Corporate Office, Johns Creek, GA

Tenor Health is seeking an experienced Contract Chief Revenue Cycle Officer (CRCO) to join our executive leadership team as a consultant during a critical period of growth and transformation. This is an exceptional opportunity for a seasoned healthcare revenue cycle executive who enjoys consulting engagements, thrives in turnaround environments, and is passionate about building high-performing organizations.

This consulting assignment will begin on-site in Pennsylvania, where you will partner closely with executive leadership to optimize revenue cycle performance, strengthen vendor partnerships, and drive measurable financial results across our health system.

For the right candidate, this consulting engagement has the potential to transition into a permanent Enterprise Chief Revenue Cycle Officer position. Candidates interested in long-term employment must be willing to relocate to our Corporate Office in Johns Creek, Georgia if selected for the permanent role.

What We're Looking For:

• Executive-level healthcare revenue cycle leadership experience
• Strong background in hospital revenue cycle operations and financial performance improvement
• Experience leading through change, transformation, and growth
• A healthcare executive who is willing to begin the engagement as a consultant with the potential to transition into a permanent executive leadership role
• Willingness to begin the assignment in Pennsylvania
• Willingness to relocate to Johns Creek, GA, for a permanent opportunity if offered

Position Overview

The Contract Chief Revenue Cycle Officer (CRCO) serves as a key member of the executive leadership team and is responsible for developing and executing Tenor Health Foundation's enterprise-wide revenue strategy across hospitals, ambulatory clinics, physician practices, and affiliated healthcare operations. Reporting directly to the Enterprise Chief Financial Officer, the CRCO provides strategic, operational, and highly hands-on leadership for revenue cycle management, payer strategy, reimbursement optimization, revenue integrity, and business growth initiatives. This leader is accountable for maximizing revenue cycle performance and patient financial experience while ensuring regulatory compliance and supporting the Foundation's mission and long-term sustainability.

This is a highly hands-on executive role requiring active involvement in revenue cycle operations, performance improvement initiatives, vendor management, technology implementation, and complex problem resolution. While responsible for enterprise revenue strategy, the CRCO is expected to work directly with operational leaders and third-party revenue cycle partners to identify opportunities, remove barriers, implement solutions, and drive measurable financial and operational outcomes.

Working in close partnership with executive leadership, finance, operations, clinical leadership, compliance, information technology, managed care, and physician leaders, the CRCO ensures that revenue-related functions are aligned, efficient, patient-centered, and positioned for growth. The CRCO also provides direct oversight of all third-party revenue cycle vendors and strategic partners, driving accountability for performance, service quality, contractual compliance, and achievement of key financial and operational objectives across the health system.

Key Responsibilities

• Revenue Cycle Leadership: Provide direct oversight and active management of patient access, registration, insurance verification, prior authorization, utilization coordination, coding, charge capture, billing, collections, denial prevention and management, underpayment recovery, and accounts receivable performance through third-party revenue cycle partners and vendors. Identify and address root causes of preventable denials, revenue leakage, and operational inefficiencies while driving corrective actions that improve clean claim performance, cash acceleration, productivity, cost to collect, and effective utilization management across the enterprise.

• Performance Improvement and Vendor Accountability: Establish key performance indicators, dashboards, governance structures, and accountability mechanisms to monitor and improve cash collections, days in accounts receivable, denial rates, clean claim rates, net revenue realization, cost to collect, and patient satisfaction. Personally review operational performance, identify barriers, and work directly with vendor partners and operational leaders to implement corrective actions and achieve targeted outcomes.

• Technology, Automation, and Innovation: Evaluate, implement, and optimize systems, analytics, automation, vendor solutions, and artificial intelligence-enabled tools that improve revenue cycle accuracy, efficiency, scalability, denial prevention, and reporting. Serve as an active participant in technology selection, implementation, workflow redesign, and performance optimization efforts.

• Cross-Functional Leadership and Change Management: Collaborate closely with clinical, operational, finance, IT, compliance, human resources, physician leaders, and external partners to identify barriers to revenue performance and implement sustainable solutions. Lead change management initiatives, operational process improvements, and standardized training programs that strengthen workforce capability, technology adoption, operational consistency, and sustained performance improvement.

• Third-Party Vendor Management: Direct and manage all outsourced revenue cycle vendors, consultants, and business partners. Establish performance expectations, service-level agreements, accountability measures, and regular operating reviews to ensure vendors consistently achieve organizational goals related to reimbursement, collections, denials, compliance, patient experience, and financial performance.

• Executive Reporting: Present revenue performance, operational challenges, vendor performance, risks, trends, and strategic recommendations to the Chief Financial Officerand executive leadership team while maintaining direct involvement in issue resolution and performance improvement initiatives.

Requirements

Qualifications

• Bachelor’s degree in healthcare administration, business administration, public health, finance, or a related field required.
• Minimum of 10 years of progressive healthcare revenue cycle leadership experience, including substantial hands-on responsibility for revenue cycle operations and direct oversight of multi-site hospitals, clinics, health systems, integrated delivery networks, or similarly complex healthcare organizations.
• Demonstrated ability to balance executive-level strategy with active operational execution is required.
• Demonstrated success improving revenue cycle performance, payer collections, denial management, revenue integrity, cash flow, and patient financial experience.
• Strong knowledge of hospital and professional billing, coding, reimbursement methodologies, payer contracting, value-based payment models, regulatory requirements, and healthcare compliance standards.
• Deep knowledge of Electronic Health Record (EHR) platforms, including Meditech, Athena and other healthcare information systems, with the ability to leverage technology to optimize revenue cycle performance and operational efficiency.
• Demonstrated experience managing and negotiating vendor relationships supporting patient access, revenue integrity, claims processing, billing, collections, and other revenue cycle functions.
• Strong analytical and financial acumen with expertise in monitoring, interpreting, and improving key revenue cycle performance indicators, including accounts receivable (A/R) days, denial rates, clean claim rates, net collection rates, and cash collections.
• Proven ability to utilize data analytics, reporting tools, and performance dashboards to identify operational gaps, drive continuous improvement initiatives, and achieve revenue optimization goals.
• Experience leading revenue cycle transformation, turnaround, or performance improvement initiatives in complex healthcare organizations preferred, with a demonstrated track record of improving financial outcomes and operational effectiveness.
• Advanced understanding of healthcare reimbursement methodologies, payer requirements, regulatory compliance, and revenue integrity best practices across hospital and ambulatory care settings.
• Professional certification such as HFMA, CRCR, CHFP, FACHE, or related credential preferred.

Physical Requirements and Work Environment
• Performs work primarily in a professional office and healthcare environment.
• Requires the ability to remain in a stationary (sedentary) position for extended periods while working at a computer, attending meetings, and conducting virtual communications.
• Must be able to communicate effectively in person, by telephone, and through virtual meeting platforms.
• Requires the ability to review, analyze, and interpret detailed financial, operational, and clinical information.
• May occasionally need to move about healthcare facilities, clinics, and administrative offices.
• Travel is required as needed to support system operations, hospital locations, physician practices, board meetings, vendor relationships, conferences, and other business-related activities.
• Work schedule may require occasional evening, weekend, or extended hours to meet organizational needs and respond to business or operational priorities.
• The work environment is generally a climate-controlled office setting with periodic exposure to patient care and healthcare facility environments.

Equal Opportunity Statement
Tenor Health Foundation is an equal opportunity employer committed to maintaining a respectful, inclusive, and mission-driven workplace. Employment decisions are based on qualifications, merit, business needs, and applicable law.