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Chargeback Jobs (NOW HIRING)

Topstep

Manager Chargeback Recovery

Omaha, NE · On-site

$100K - $107K/yr

Summary The Manager, Chargeback Recovery owns the end-to-end execution of Topstep's chargeback representment and recovery operations - managing the chargeback queue, leading the operations team ...

Topstep

Manager, Chargeback Recovery

Chicago, IL · On-site +1

$100K - $107K/yr

Summary The Manager, Chargeback Recovery owns the end-to-end execution of Topstep's chargeback representment and recovery operations - managing the chargeback queue, leading the operations team ...

Luminoustec LLC

Chargeback Associate

Milwaukee, WI

$18.75 - $24.25/hr

One of our Client is hiring 3 Chargeback Associates for a short term assignment. Successful candidate will have to: * pass detailed background check for which they will need to produce their ...

Luminoustec LLC

Chargeback Associate

Milwaukee, WI · On-site

$18.75 - $24.25/hr

One of our Client is hiring 3 Chargeback Associates for a short term assignment. Successful candidate will have to: * pass detailed background check for which they will need to produce their ...

JLab Audio

Deductions Analyst

Carlsbad, CA · On-site

$60K - $85K/yr

Key Responsibilities Chargeback & Deduction Management * Review, research, and resolve customer chargebacks and deductions across multiple systems and portals in a timely and accurate manner * Submit ...

Chargeback Gurus

Events Manager

Fort Worth, TX · On-site

Job Summary The Chargeback Gurus (CBG) Events Manager is responsible for executing a comprehensive tradeshow events strategy that aligns with Chargeback Gurus (CBG) business goals and enhances brand ...

Chargeback Gurus

Events Manager

Plano, TX · On-site

The Chargeback Gurus (CBG) Events Manager is responsible for executing a comprehensive tradeshow events strategy that aligns with Chargeback Gurus (CBG) business goals and enhances brand visibility.

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Chargeback information

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How much do chargeback jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chargeback in the United States is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.44 per hour, depending on experience, location, and employer.

What is a chargeback?

A Chargeback job typically involves reviewing and processing disputed transactions on behalf of a company, usually in the financial, banking, or e-commerce sectors. Chargeback specialists investigate claims from customers who request refunds due to fraud, billing errors, or dissatisfaction. They analyze transaction details, gather evidence, and communicate with payment processors or banks to resolve disputes. The role requires strong attention to detail, knowledge of payment processing systems, and compliance with financial regulations. Effective dispute resolution helps minimize financial losses and maintain customer satisfaction.

What are the common challenges faced in a chargeback role, and how are they handled?

One common challenge in a Chargeback position is managing a high volume of complex dispute cases within tight deadlines, which requires strong organization and prioritization skills. You may also need to interpret ambiguous documentation and apply evolving payment network rules to resolve claims accurately. Successful chargeback specialists work closely with internal teams such as fraud prevention and customer service, as well as external partners like banks and payment processors, to gather evidence and reach fair outcomes. Over time, this experience can open doors to advanced roles in risk management, compliance, or financial operations.

What are the key skills and qualifications needed to thrive in the chargeback position, and why are they important?

To thrive in a Chargeback role, you need strong analytical skills, attention to detail, and knowledge of payment processing or financial operations, typically supported by experience in banking or e-commerce environments. Familiarity with chargeback management platforms, dispute resolution systems, and payment network regulations (such as Visa and Mastercard rules) is often required. Excellent communication, problem-solving, and organizational skills help you stand out by ensuring effective collaboration with merchants, banks, and customers. These skills are essential for accurately assessing disputes, minimizing financial losses, and maintaining positive professional relationships.

More about Chargeback jobs
What cities are hiring for Chargeback jobs? Cities with the most Chargeback job openings:
What are the most commonly searched types of Chargeback jobs? The most popular types of Chargeback jobs are:
What states have the most Chargeback jobs? States with the most job openings for Chargeback jobs include:
What job categories do people searching Chargeback jobs look for? The top searched job categories for Chargeback jobs are:
Chargeback jobs near you
Infographic showing various Chargeback job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $44,080 per year, or $21.2 per hour.

Manager Chargeback Recovery

Topstep

Omaha, NE • On-site

$100K - $107K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Summary
The Manager, Chargeback Recovery owns the end-to-end execution of Topstep's chargeback representment and recovery operations - managing the chargeback queue, leading the operations team, overseeing the BPO relationship, and driving the win rates, SLA adherence, and operational efficiency that define program performance. This is a people leadership role at the center of day-to-day chargeback operations.
Key Responsibilities
  • Lead and manage the operations team - own performance standards, coaching, development, and accountability for case quality and throughput.
  • Oversee chargeback queue operations - own routing logic, triage protocols, workload balancing, and deadline adherence.
  • Manage the BPO relationship for chargeback case handling - hold vendors accountable to SLAs and quality standards, track output, and drive continuous improvement.
  • Deliver consistent performance reporting to leadership - win/loss rates by reason code and processor, pre-dispute deflection analysis, volume trends, and capacity gaps.
  • Stay current on card network chargeback rules, and industry best practices; translate changes into operational adjustments.
  • Serve as the primary escalation point for complex chargeback, pre-arbitration, arbitration cases, and cross-functional chargeback issues.
  • Partner with the Program Standards team to ensure SOPs, training, and QA standards reflect live operational reality.
  • Monitor case volumes and proactively surface staffing needs and capacity risks to leadership.
  • Identify opportunities to streamline and automate chargeback recovery workflows; partner with Product and Engineering to build scalable representment and queue management infrastructure.

Required Qualifications and Key Competencies
  • 4 + years in payments, fraud, dispute, or chargeback operations, with at least 2 years in a people management or team lead role with a demonstrated track record of high performance.
  • Deep knowledge of card network dispute rules across major card networks, including the CE 3.0 framework.
  • Proven people leadership skills - experience conducting performance evaluations, delivering structured feedback, coaching for development, and building team accountability.
  • Hands-on experience managing a BPO relationship - holding vendors to SLAs, driving quality, and implementing continuous improvement.
  • Working knowledge of pre-dispute platforms (Ethoca, Verifi, RDR) and the ability to evaluate vendor performance and configuration decisions through data.
  • Strong analytical skills and a data-driven work style; proficiency in SQL, Excel, or comparable tools to monitor KPIs and drive operational decisions.
  • Excellent organizational and communication skills - able to manage competing priorities and translate operational detail into leadership-ready reporting.
  • Comfortable operating in a build environment where process definition and execution happen simultaneously.
  • Project management experience is a plus.
  • SQL or data querying proficiency for investigative research and trend analysis is a plus.

Company Culture & Perks
  • Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.
  • Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.
  • Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.
  • Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.

New Hire Base Salary Range
  • $100,000 - $107,500.
  • Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
  • The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Equal Opportunity Employer
Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.
Interested in the role? Apply today with your resume!
The collection, use, and handling of your data provided in response to this job posting is described further in our Privacy Policy. If you are a California resident, please review our California Notice at Collection.
Notice of Use of Artificial Intelligence in Recruitment and Hiring: Notice Pursuant to 775 ILCS 5/2-102(L). Topstep LLC uses artificial intelligence ("AI") in connection with its recruitment and hiring process. Examples include, but are not limited to, AI tools used to improve job descriptions, generate interview questions, draft communications, assist with scheduling, and source candidates, as well as AI features built into third-party platforms such as LinkedIn, Indeed, and Glassdoor. Topstep will not use AI that has the effect of subjecting employees or applicants to discrimination on the basis of any protected class under the Illinois Human Rights Act.

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