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Chargeback Jobs (NOW HIRING)

Topstep

Manager Chargeback Recovery

Omaha, NE · On-site

$100K - $107K/yr

Summary The Manager, Chargeback Recovery owns the end-to-end execution of Topstep's chargeback representment and recovery operations - managing the chargeback queue, leading the operations team ...

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Accounts Receivable - Chargeback Specialist

Wayne, NJ · On-site

$22 - $26/hr

This role is responsible for researching, analyzing, and resolving customer chargebacks, deductions, and payment discrepancies while maintaining positive customer relationships. The ideal candidate ...

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Luminoustec LLC

Chargeback Associate

Milwaukee, WI · On-site

$18.75 - $24.25/hr

One of our Client is hiring 3 Chargeback Associates for a short term assignment. Successful candidate will have to: * pass detailed background check for which they will need to produce their ...

Luminoustec LLC

Chargeback Associate

Milwaukee, WI · On-site

$18.75 - $24.25/hr

One of our Client is hiring 3 Chargeback Associates for a short term assignment. Successful candidate will have to: * pass detailed background check for which they will need to produce their ...

JLab Audio

Deductions Analyst

Carlsbad, CA · On-site

$60K - $85K/yr

Key Responsibilities Chargeback & Deduction Management * Review, research, and resolve customer chargebacks and deductions across multiple systems and portals in a timely and accurate manner * Submit ...

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How much do chargeback jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for chargeback in the United States is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.44 per hour, depending on experience, location, and employer.

What is a Chargeback job?

A Chargeback job typically involves reviewing and processing disputed transactions on behalf of a company, usually in the financial, banking, or e-commerce sectors. Chargeback specialists investigate claims from customers who request refunds due to fraud, billing errors, or dissatisfaction. They analyze transaction details, gather evidence, and communicate with payment processors or banks to resolve disputes. The role requires strong attention to detail, knowledge of payment processing systems, and compliance with financial regulations. Effective dispute resolution helps minimize financial losses and maintain customer satisfaction.

What jobs pay 2000 a day?

High-paying jobs related to chargeback management or dispute resolution, such as senior fraud analysts or financial consultants, can sometimes pay around $2,000 per day, especially for freelance or consulting roles with specialized skills. These positions often require extensive experience, certifications, and the ability to handle complex financial investigations or negotiations.

What jobs pay 500,000 a year in the US?

High-level roles such as chief executives, investment bankers, specialized surgeons, and successful entrepreneurs can earn $500,000 or more annually. These positions often require extensive experience, advanced skills, and sometimes ownership or leadership of large organizations or practices.

How to become a chargeback specialist?

To become a chargeback specialist, candidates typically need a high school diploma or equivalent, along with experience in customer service, finance, or fraud prevention. Developing skills in dispute resolution, understanding card network rules, and familiarity with chargeback management tools are important. Certifications such as the Certified Fraud Examiner (CFE) can enhance job prospects.

What are the common challenges faced in a Chargeback role, and how are they handled?

One common challenge in a Chargeback position is managing a high volume of complex dispute cases within tight deadlines, which requires strong organization and prioritization skills. You may also need to interpret ambiguous documentation and apply evolving payment network rules to resolve claims accurately. Successful chargeback specialists work closely with internal teams such as fraud prevention and customer service, as well as external partners like banks and payment processors, to gather evidence and reach fair outcomes. Over time, this experience can open doors to advanced roles in risk management, compliance, or financial operations.

What jobs pay 10,000 a month without a degree?

A chargeback specialist can earn around $10,000 per month through expertise in dispute resolution, fraud detection, and financial analysis, often requiring strong attention to detail and knowledge of payment processing systems. High earnings in this field typically depend on experience, certifications, and the ability to handle complex cases, with some professionals working independently or in managerial roles. Other high-paying jobs without a degree include sales, real estate, and certain tech roles like web development, but these often require specific skills or certifications.

What are the key skills and qualifications needed to thrive in the Chargeback position, and why are they important?

To thrive in a Chargeback role, you need strong analytical skills, attention to detail, and knowledge of payment processing or financial operations, typically supported by experience in banking or e-commerce environments. Familiarity with chargeback management platforms, dispute resolution systems, and payment network regulations (such as Visa and Mastercard rules) is often required. Excellent communication, problem-solving, and organizational skills help you stand out by ensuring effective collaboration with merchants, banks, and customers. These skills are essential for accurately assessing disputes, minimizing financial losses, and maintaining positive professional relationships.

More about Chargeback jobs
What cities are hiring for Chargeback jobs? Cities with the most Chargeback job openings:
What are the most commonly searched types of Chargeback jobs? The most popular types of Chargeback jobs are:
What states have the most Chargeback jobs? States with the most job openings for Chargeback jobs include:
What job categories do people searching Chargeback jobs look for? The top searched job categories for Chargeback jobs are:
Chargeback jobs near you
Infographic showing various Chargeback job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $44,080 per year, or $21.2 per hour.
Manager, Chargeback Policy & Quality

Manager, Chargeback Policy & Quality

Topstep

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Summary
The Manager, Chargeback Policy & Quality is the author and architect of the operational standards that govern Topstep's chargeback and abuse program. This role designs from scratch - the policy library, the QA framework, the training curriculum - and continuously iterates on all three as the program evolves. The primary work is creation, judgment, and standard-setting; the person in this seat determines what good looks like, builds the systems to measure it, and owns the ongoing responsibility of keeping standards current and effective.
This role sits within the Chargeback Standards Team and serves as the program's internal authority on chargeback policy interpretation and quality standards, and is responsible for building and owning the written and quality infrastructure the program runs on.
Key Responsibilities
  • Develop, document, and continuously update operational playbooks, workflows, SOPs, escalation procedures, decision trees, and business requirements across all chargeback and abuse processes.
  • Author and own the chargeback policy library - chargeback response standards, processor-specific handling procedures, and the abuse classification framework across all defined categories; exercise independent judgment in developing standards where no precedent exists.
  • Serve as the final decision-maker on policy interpretation questions; own the accuracy, currency, and enforceability of all standards the program operates against.
  • Draft and version chargeback response templates across all active reason codes and processors.
  • Build and maintain customer-facing policy language - refund terms, chargeback process explanations, and enforcement notice language - in coordination with Legal, Compliance, and Trader Experience.
  • Build and maintain the training curriculum for chargeback and abuse operations - covering reason code logic, evidence standards, processor-specific rules, abuse classification, and enforcement protocols.
  • Develop onboarding materials for new agents and create assessments to validate readiness before live case assignment.
  • Design and own the QA framework from the ground up - define scoring criteria, case review methodology, sampling approach, and calibration cadence across both BPO and internal agents; continuously evaluate and iterate as program needs evolve.
  • Own the QA audit cycle and maintain accountability for the quality trajectory of the program - not just individual findings, but the overall performance trend over time.
  • Develop and coach BPO agents through structured training delivery, QA feedback loops, and calibration sessions; own their operational readiness and hold accountability for quality outcomes, independent of reporting line.
  • Monitor performance quality across the agent population - log issues systematically, identify trends, escalate systemic gaps, and drive improvements in partnership with Operations Managers.
  • Lead cross-functional alignment on policy changes, training rollouts, and QA findings - driving decisions and accountability; primary counterparts include Legal, Compliance, Product, Engineering, and Trader Experience.
  • Lead operational improvement projects to enhance workflows and efficiency; ensure tooling changes are reflected in documentation and training before rollout.
  • Own policy versioning and change management; ensure all documentation remains current as card network rules and internal procedures evolve.
  • Build the function's infrastructure with scale in mind - document systems, build repeatable processes, and develop standards that can support team growth over time.
  • Develop working familiarity with adjacent Chargeback Standards Team functions to support cross-coverage and program continuity as the company scales.
  • SQL or Looker proficiency is a plus.

Required Qualifications and Key Competencies
  • 3-5 years in a policy authorship, QA design, or operations standards role - ideally in fintech, payments, or a regulated operations environment.
  • Demonstrated experience designing QA frameworks and training programs from scratch - not executing against frameworks someone else built.
  • Deep familiarity with card network chargeback rules across Visa, Mastercard, American Express, and Discover.
  • Proven ability to author clear, actionable documentation that operational teams can execute from without ambiguity.
  • Strong analytical approach to quality - tracks trends and systemic issues, not just individual errors, and translates findings into policy and process recommendations.
  • Demonstrated ability to develop others through feedback, coaching, and structured training - regardless of formal reporting relationships.
  • Ability to scope and execute improvement projects independently with accountability for outcomes.
  • Strong written and verbal communication; able to engage with senior leadership on standards strategy and with operations teams on day-to-day application.
  • Experience writing chargeback response evidence packages or representation documentation is a meaningful differentiator.

Company Culture & Perks
  • Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.
  • Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.
  • Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.
  • Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.

New Hire Base Salary Range
  • $90,000 - $110,000.
  • Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
  • The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Equal Opportunity Employer
Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.
Interested in the role? Apply today with your resume!

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