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Chargeback Jobs in Detroit, MI (NOW HIRING)

Perfict

AWS Infrastructure & Development

Troy, MI · On-site

... Chargeback Modeling and Reporting • Best Practice Guidance. • Resource should also be familiar with AWS in general and have the ability to support AWS infrastructure operations as needed ...

Kimcorealty

Recoveries Associate

Southfield, MI · On-site

$52K - $60K/yr

Process tenant chargebacks on both a monthly cycle and ad hoc basis. * Other administrative duties and special projects as assigned. Requirements: * Minimum 1 year of commercial real estate ...

Bocar

Resident Engineer

Wixom, MI · On-site

$94K - $121K/yr

... chargebacks. • Travel to manufacturing plants in Mexico and Alabama to support customer visits, follow up on corrective actions, and enhance technical knowledge of Bocar manufacturing processes.

CREO GROUP

Customer Service Representative

Troy, MI · On-site

$15 - $20.50/hr

Investigate and provide documentation to disprove customer chargebacks * Inform warehouses on new vendor shipping requirements along with any changes to present vendor routing & shipping guides.

CREO GROUP

Customer Service Representative

Troy, MI · On-site

$15 - $20.50/hr

Investigate and provide documentation to disprove customer chargebacks * Inform warehouses on new vendor shipping requirements along with any changes to present vendor routing & shipping guides.

Ricoh

Legal Senior Onsite Service Specialist

Southfield, MI · On-site

$18 - $19/hr

Chargeback to firm and/or clients for work, supplies, hours, and services. * Familiarity with legal technologies and software, such as document management systems and cost recovery/chargeback systems ...

New

SpotOn

Product Manager (Payments)

Royal Oak, MI · On-site

Monitor and improve key payment performance metrics--authorization rates, chargebacks, declines, disputes, latency, reconciliation accuracy--through rigorous data-driven experimentation. * Partner ...

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Chargeback information

See Detroit, MI salary details

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How much do chargeback jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for chargeback in Detroit, MI is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $26.15 per hour, depending on experience, location, and employer.

What is a chargeback?

A Chargeback job typically involves reviewing and processing disputed transactions on behalf of a company, usually in the financial, banking, or e-commerce sectors. Chargeback specialists investigate claims from customers who request refunds due to fraud, billing errors, or dissatisfaction. They analyze transaction details, gather evidence, and communicate with payment processors or banks to resolve disputes. The role requires strong attention to detail, knowledge of payment processing systems, and compliance with financial regulations. Effective dispute resolution helps minimize financial losses and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive in the chargeback position, and why are they important?

To thrive in a Chargeback role, you need strong analytical skills, attention to detail, and knowledge of payment processing or financial operations, typically supported by experience in banking or e-commerce environments. Familiarity with chargeback management platforms, dispute resolution systems, and payment network regulations (such as Visa and Mastercard rules) is often required. Excellent communication, problem-solving, and organizational skills help you stand out by ensuring effective collaboration with merchants, banks, and customers. These skills are essential for accurately assessing disputes, minimizing financial losses, and maintaining positive professional relationships.

What are the common challenges faced in a chargeback role, and how are they handled?

One common challenge in a Chargeback position is managing a high volume of complex dispute cases within tight deadlines, which requires strong organization and prioritization skills. You may also need to interpret ambiguous documentation and apply evolving payment network rules to resolve claims accurately. Successful chargeback specialists work closely with internal teams such as fraud prevention and customer service, as well as external partners like banks and payment processors, to gather evidence and reach fair outcomes. Over time, this experience can open doors to advanced roles in risk management, compliance, or financial operations.

How to become a chargeback analyst?

To become a chargeback analyst, candidates typically need a high school diploma or equivalent, with some roles preferring a bachelor's degree in finance, accounting, or a related field. Relevant skills include attention to detail, knowledge of payment processing systems, and familiarity with dispute management tools. Gaining experience in fraud prevention, customer service, or financial analysis can also improve job prospects.

What are the most commonly searched types of Chargeback jobs in Detroit, MI?

The most popular types of Chargeback jobs in Detroit, MI are:

What are popular job titles related to Chargeback jobs in Detroit, MI?

For Chargeback jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Chargeback jobs in Detroit, MI look for?

The top searched job categories for Chargeback jobs in Detroit, MI are:

Chargeback jobs near you
Infographic showing various Chargeback job openings in Detroit, MI as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $43,637 per year, or $21 per hour.

Supplier Management Manager

Stellantis

Auburn Hills, MI • On-site

Full-time

Re-posted 5 days ago

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

14th of 45 rated automakers

Job description

The Manager, Supplier Development, is responsible for leading the strategy, execution and continuous improvement of key supplier-facing processes that support Mopar service parts availability, supplier performance, cost recovery and capacity risk mitigation. This role oversees multiple lead-level positions: Supplier Development, Capacity Management and Mopar Supplier Chargeback (MSCB). These roles provide functional leadership and subject matter experts.
The manager will provide direction, prioritization, governance and cross-functional alignment across supplier development, capacity management and chargeback operations. The position requires strong leadership, strategic thinking, analytical capability and the ability to partner across Purchasing, Supplier Delivery Risk Management, Supplier Quality, Product Planning, Logistics, Engineering, Finance, external suppliers and other stakeholders to resolve current issues while proactively identifying future risks and improvement opportunities.
Key Responsibilities:
  • Lead the overall strategy, prioritization and performance management for Supplier Development, Capacity Management and MSCB processes within Mopar Supply Chain Supplier Management.
  • Provide direction and support to lead-level roles responsible for supplier development, supplier capacity management and chargeback operations, ensuring clear expectations, accountability and alignment to departmental objectives.
  • Ensure the organization maintains accurate, timely and actionable KPI reporting, ad hoc analysis and performance insights across supplier delivery, capacity risk, chargeback recovery and continuous improvement activities.
  • Drive supplier performance improvement initiatives, including supplier training and onboarding, delivery compliance monitoring, issue resolution, launch readiness and quarterly performance improvement actions.
  • Oversee supplier capacity management activities, including contractual weekly manufacturing obligation validation, MCAP data accuracy, common process group maintenance, capacity risk mitigation and business case development for additional tooling or resources.
  • Provide governance for the MSCB process, including chargeback methodology, cost recovery execution, dispute and exclusion process improvements, reporting accuracy and application enhancement needs.
  • Partner cross-functionally with Purchasing, Supplier Delivery Risk Management, Supplier Quality, Product Planning, Logistics, Engineering, Finance and external suppliers to resolve complex supply, capacity and cost recovery issues.
  • Develop and execute risk mitigation plans to reduce service inventory shortfall risk, improve supplier accountability and protect customer service levels.
  • Lead continuous improvement efforts across tools, reporting, workflow, governance and standard work to increase process efficiency, transparency and repeatability.
  • Support technology roadmap activities, including system improvements, automation opportunities, dashboard enhancements and AI-enabled use cases that improve supplier management effectiveness.
  • Manage business ownership responsibilities for key supplier management systems and applications, including user requirements, enhancement prioritization, testing coordination, data integrity, issue resolution and adoption across the team.
  • Serve as the primary business interface with ICT for application support, system enhancements, automation opportunities, access needs, defect resolution and long-term technology roadmap alignment.
  • Develop and maintain balanced coordinator workloads by clearly defining assignments, monitoring capacity, and adjusting group responsibilities to support efficient execution.
  • Establish reporting standards, data definitions and recurring performance packages to ensure consistent visibility into supplier risk, capacity constraints, MSCB recovery, application performance and operational execution.
  • Lead structured supply chain problem solving for complex supplier, capacity, systems, reporting and process issues by identifying root causes, aligning stakeholders, implementing corrective actions and monitoring sustained results.
  • Prepare executive-level summaries, business cases, recommendations and performance updates for leadership reviews.
  • Promote collaboration, knowledge sharing and talent development across the team while reinforcing that subordinate roles are functional leads rather than people supervisors.

Basic Qualifications:
  • Bachelor's degree required.
  • Minimum 5 years of relevant experience in supply chain, supplier management, purchasing, finance, operations, automotive business processes or a related field.
  • Demonstrated ability to lead cross-functional initiatives and influence outcomes without relying solely on direct reporting authority.
  • Strong analytical, problem-solving and decision-making skills with the ability to interpret complex data and convert insights into action.
  • Strong Microsoft Office skills, especially Excel and PowerPoint; experience with dashboards, reporting tools, business intelligence platforms, system/application management, AI applications or data visualization tools preferred.
  • Excellent verbal and written communication skills, including the ability to present clearly to leadership and cross-functional stakeholders.
  • Strong project management and time management skills with the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:
  • Bachelor's degree in supply chain management, business administration, finance, engineering, communications or a related field.
  • Experience with supplier development, supplier delivery performance, capacity management, chargeback processes, cost recovery or launch readiness.
  • Experience working with automotive suppliers and cross-functional automotive business teams.
  • Experience developing business cases, escalation plans, recovery actions, KPI packages and executive-ready presentations.
  • Experience interfacing with ICT or technology teams to define business requirements, support user acceptance testing, troubleshoot system issues and deliver application enhancements.
  • Demonstrated ability to improve processes, standardize workflows and implement sustainable governance practices.
  • Creative and strategic thinker with strong business acumen and a continuous improvement mindset.

Key Competencies:
  • Leadership and influence across functional teams
  • Supplier relationship management
  • Strategic thinking and operational execution
  • System and application ownership mindset
  • Data-driven decision making
  • Reporting governance and data integrity
  • Continuous improvement and process governance
  • Risk identification and mitigation
  • Structured supply chain problem solving and root cause analysis
  • Executive communication and presentation
  • Accountability, collaboration and customer focus

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