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Chargeback Manager Jobs in Detroit, MI (NOW HIRING)

SpotOn

Product Manager (Payments)

Royal Oak, MI · On-site

About the Role As the Product Manager in Payments, you will own the strategy and execution for ... Monitor and improve key payment performance metrics--authorization rates, chargebacks, declines ...

Carhartt

Supervisor, Digital Payments

Dearborn, MI · On-site

... chargeback management, and scalable digital payment operations. • Systems & Automation: Strong proficiency with ERP systems (preferably SAP), banking/payment platforms, and advanced Excel, with ...

Bocar

Resident Engineer

Wixom, MI · On-site

$94K - $121K/yr

Responsible for managing customer quality issues and acting as a key liaison between customers and ... chargebacks. • Travel to manufacturing plants in Mexico and Alabama to support customer visits ...

Kimcorealty

Recoveries Associate

Southfield, MI · On-site

$52K - $60K/yr

Process tenant chargebacks on both a monthly cycle and ad hoc basis. * Other administrative duties ... Ability to manage and process large volumes of data efficiently while meeting deadlines. The ...

Burlington

Operations/Service Manager V

Dearborn, MI · On-site

$26.15 - $34.85/hr

Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory. * Act as the Manager on ...

Burlington

Operations/Service Manager III

Allen Park, MI · On-site

$22.60 - $30.15/hr

Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory. * Act as the Manager on ...

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Chargeback Manager information

See Detroit, MI salary details

$37.1K

$73.9K

$111.4K

How much do chargeback manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for chargeback manager in Detroit, MI is $73,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $86,600.00 per year, depending on experience, location, and employer.

What is a chargeback manager?

A Chargeback Manager oversees the chargeback and dispute resolution process for a company, typically in the financial or e-commerce sectors. They analyze chargeback trends, implement strategies to reduce losses, and ensure compliance with payment network regulations. Their role involves collaborating with internal teams and payment processors to investigate disputes and recover funds. Strong analytical skills, attention to detail, and knowledge of payment industry regulations are essential for success in this role.

What does a chargeback manager do?

As a Chargeback Manager, your daily responsibilities focus on overseeing and resolving disputed transactions, analyzing chargeback trends, and preparing evidence for representment. You will coordinate with internal teams such as customer service, risk management, and accounting to investigate cases and develop strategies to minimize future chargebacks. The role often involves monitoring compliance with industry regulations and training staff on best practices. Working in this position offers a balance of analytical and collaborative tasks in a fast-paced environment.

What skills and qualifications are needed to be a chargeback manager?

To excel as a Chargeback Manager, you need solid expertise in payment processing, dispute resolution, and financial analysis, often backed by a degree in finance, business, or a related field. Familiarity with chargeback management platforms, payment gateways, and knowledge of relevant industry standards like PCI DSS are typically required. Strong negotiation, analytical thinking, and communication skills distinguish top performers in this role. These competencies are essential for minimizing financial losses, ensuring regulatory compliance, and fostering productive relationships with banks, merchants, and customers.

What are popular job titles related to Chargeback Manager jobs in Detroit, MI?

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The top searched job categories for Chargeback Manager jobs in Detroit, MI are:

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Cities near Detroit, MI with the most Chargeback Manager job openings:

Chargeback Manager jobs near you

Supplier Management Manager

Stellantis

Auburn Hills, MI • On-site

Full-time

Re-posted 6 days ago

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

14th of 45 rated automakers

Job description

The Manager, Supplier Development, is responsible for leading the strategy, execution and continuous improvement of key supplier-facing processes that support Mopar service parts availability, supplier performance, cost recovery and capacity risk mitigation. This role oversees multiple lead-level positions: Supplier Development, Capacity Management and Mopar Supplier Chargeback (MSCB). These roles provide functional leadership and subject matter experts.
The manager will provide direction, prioritization, governance and cross-functional alignment across supplier development, capacity management and chargeback operations. The position requires strong leadership, strategic thinking, analytical capability and the ability to partner across Purchasing, Supplier Delivery Risk Management, Supplier Quality, Product Planning, Logistics, Engineering, Finance, external suppliers and other stakeholders to resolve current issues while proactively identifying future risks and improvement opportunities.
Key Responsibilities:
  • Lead the overall strategy, prioritization and performance management for Supplier Development, Capacity Management and MSCB processes within Mopar Supply Chain Supplier Management.
  • Provide direction and support to lead-level roles responsible for supplier development, supplier capacity management and chargeback operations, ensuring clear expectations, accountability and alignment to departmental objectives.
  • Ensure the organization maintains accurate, timely and actionable KPI reporting, ad hoc analysis and performance insights across supplier delivery, capacity risk, chargeback recovery and continuous improvement activities.
  • Drive supplier performance improvement initiatives, including supplier training and onboarding, delivery compliance monitoring, issue resolution, launch readiness and quarterly performance improvement actions.
  • Oversee supplier capacity management activities, including contractual weekly manufacturing obligation validation, MCAP data accuracy, common process group maintenance, capacity risk mitigation and business case development for additional tooling or resources.
  • Provide governance for the MSCB process, including chargeback methodology, cost recovery execution, dispute and exclusion process improvements, reporting accuracy and application enhancement needs.
  • Partner cross-functionally with Purchasing, Supplier Delivery Risk Management, Supplier Quality, Product Planning, Logistics, Engineering, Finance and external suppliers to resolve complex supply, capacity and cost recovery issues.
  • Develop and execute risk mitigation plans to reduce service inventory shortfall risk, improve supplier accountability and protect customer service levels.
  • Lead continuous improvement efforts across tools, reporting, workflow, governance and standard work to increase process efficiency, transparency and repeatability.
  • Support technology roadmap activities, including system improvements, automation opportunities, dashboard enhancements and AI-enabled use cases that improve supplier management effectiveness.
  • Manage business ownership responsibilities for key supplier management systems and applications, including user requirements, enhancement prioritization, testing coordination, data integrity, issue resolution and adoption across the team.
  • Serve as the primary business interface with ICT for application support, system enhancements, automation opportunities, access needs, defect resolution and long-term technology roadmap alignment.
  • Develop and maintain balanced coordinator workloads by clearly defining assignments, monitoring capacity, and adjusting group responsibilities to support efficient execution.
  • Establish reporting standards, data definitions and recurring performance packages to ensure consistent visibility into supplier risk, capacity constraints, MSCB recovery, application performance and operational execution.
  • Lead structured supply chain problem solving for complex supplier, capacity, systems, reporting and process issues by identifying root causes, aligning stakeholders, implementing corrective actions and monitoring sustained results.
  • Prepare executive-level summaries, business cases, recommendations and performance updates for leadership reviews.
  • Promote collaboration, knowledge sharing and talent development across the team while reinforcing that subordinate roles are functional leads rather than people supervisors.

Basic Qualifications:
  • Bachelor's degree required.
  • Minimum 5 years of relevant experience in supply chain, supplier management, purchasing, finance, operations, automotive business processes or a related field.
  • Demonstrated ability to lead cross-functional initiatives and influence outcomes without relying solely on direct reporting authority.
  • Strong analytical, problem-solving and decision-making skills with the ability to interpret complex data and convert insights into action.
  • Strong Microsoft Office skills, especially Excel and PowerPoint; experience with dashboards, reporting tools, business intelligence platforms, system/application management, AI applications or data visualization tools preferred.
  • Excellent verbal and written communication skills, including the ability to present clearly to leadership and cross-functional stakeholders.
  • Strong project management and time management skills with the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:
  • Bachelor's degree in supply chain management, business administration, finance, engineering, communications or a related field.
  • Experience with supplier development, supplier delivery performance, capacity management, chargeback processes, cost recovery or launch readiness.
  • Experience working with automotive suppliers and cross-functional automotive business teams.
  • Experience developing business cases, escalation plans, recovery actions, KPI packages and executive-ready presentations.
  • Experience interfacing with ICT or technology teams to define business requirements, support user acceptance testing, troubleshoot system issues and deliver application enhancements.
  • Demonstrated ability to improve processes, standardize workflows and implement sustainable governance practices.
  • Creative and strategic thinker with strong business acumen and a continuous improvement mindset.

Key Competencies:
  • Leadership and influence across functional teams
  • Supplier relationship management
  • Strategic thinking and operational execution
  • System and application ownership mindset
  • Data-driven decision making
  • Reporting governance and data integrity
  • Continuous improvement and process governance
  • Risk identification and mitigation
  • Structured supply chain problem solving and root cause analysis
  • Executive communication and presentation
  • Accountability, collaboration and customer focus

What Stellantis employees say

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