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Workforce Management Associate Jobs (NOW HIRING)

Walmart

Manager, Workforce Planning

Noel, MO · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do...Workforce Management Leadership * Lead the end-to-end Workforce Management ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Manager, Workforce Planning

Pea Ridge, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do...Workforce Management Leadership * Lead the end-to-end Workforce Management ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Manager, Workforce Planning

Anderson, MO · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do...Workforce Management Leadership * Lead the end-to-end Workforce Management ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Manager, Workforce Planning

Bentonville, AR

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do...Workforce Management Leadership * Lead the end-to-end Workforce Management ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Manager, Workforce Planning

Goshen, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do...Workforce Management Leadership * Lead the end-to-end Workforce Management ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Manager, Workforce Planning

Centerton, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do...Workforce Management Leadership * Lead the end-to-end Workforce Management ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Manager, Workforce Planning

Cassville, MO · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do...Workforce Management Leadership * Lead the end-to-end Workforce Management ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Manager, Workforce Planning

Bella Vista, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do...Workforce Management Leadership * Lead the end-to-end Workforce Management ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Manager, Workforce Planning

Farmington, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do...Workforce Management Leadership * Lead the end-to-end Workforce Management ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Manager, Workforce Planning

Bentonville, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do...Workforce Management Leadership * Lead the end-to-end Workforce Management ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Manager, Workforce Planning

Elkins, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do...Workforce Management Leadership * Lead the end-to-end Workforce Management ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Manager, Workforce Planning

Greenland, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do...Workforce Management Leadership * Lead the end-to-end Workforce Management ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Manager, Workforce Planning

Fayetteville, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do...Workforce Management Leadership * Lead the end-to-end Workforce Management ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Manager, Workforce Planning

Johnson, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do...Workforce Management Leadership * Lead the end-to-end Workforce Management ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

Walmart

Manager, Workforce Planning

Rogers, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What you'll do...Workforce Management Leadership * Lead the end-to-end Workforce Management ... part-time associates in Walmart and Sam's Club facilities. Programs range from high school ...

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Showing results 21-40

All JobsWorkforce Management Associate Jobs

Workforce Management Associate information

See salary details

$9

$19

$31

How much do workforce management associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for workforce management associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

More about Workforce Management Associate jobs

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Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,549 per year, or $19 per hour.

Manager, Workforce Planning

Walmart

Noel, MO • On-site

$80K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,437 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary...Location: Bentonville, AR (onsite)
The Manager, Workforce Management is responsible for leading the end-to-end Workforce Management function for assigned Marketplace Operations business areas. This role oversees workforce planning execution, scheduling, real-time operations, staffing optimization, vendor performance, and operational governance while partnering across Operations, Forecasting, Finance, Product, Analytics, and BPO teams. The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership
  • Lead the end-to-end Workforce Management function across assigned business areas.
  • Own workforce execution from forecast intake through scheduling, intraday management, and reporting.
  • Establish Workforce Management governance and best practices.
Scheduling & Workforce Planning
  • Lead schedule creation, optimization, publication, and schedule change management.
  • Optimize staffing while balancing business requirements and employee experience.
Intraday & Real-Time Operations
  • Lead intraday workforce execution to achieve service levels.
  • Manage schedule adherence, occupancy, staffing risks, overtime, VTO, and contingency plans.
Operational Performance
  • Monitor workforce KPIs and drive corrective actions.
  • Conduct workforce reviews to improve efficiency and operational performance.
Cross-Functional Partnership
  • Partner with Operations, Forecasting, Finance, Product, Analytics, HR, Engineering, and BPO partners to execute workforce strategies.
Vendor & BPO Workforce Management
  • Oversee Workforce Management execution across outsourced operations.
  • Ensure vendor staffing and scheduling align with business expectations.
Continuous Improvement
  • Drive automation, process improvements, and Workforce Management system enhancements.
  • Standardize Workforce Management processes and documentation.
People Leadership
  • Lead, coach, and develop Schedulers and Real-Time Analysts.
  • Establish performance expectations and support career development.
Minimum Qualifications
  • Bachelor's degree in Business, Operations, Supply Chain, Engineering, or a related field.
  • 8+ years of Workforce Management, Scheduling, Real-Time Management, or Contact Center Operations experience.
  • 3+ years of people leadership experience.
  • Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys.
  • Advanced Microsoft Excel skills and strong analytical abilities.
Preferred Qualifications
  • Retail, eCommerce, Marketplace, or omnichannel operations experience.
  • Experience managing BPO workforce operations.
  • Experience with SQL, Tableau, or Power BI.
  • Knowledge of Erlang, scheduling optimization, and intraday management.
Success Metrics
  • Service Level Achievement
  • Schedule Efficiency
  • Schedule Adherence
  • Occupancy
  • Staffing Variance
  • Overtime & VTO Optimization
  • Productivity
  • Workforce Utilization
  • Stakeholder Satisfaction
Core Competencies
  • Workforce Management
  • Scheduling
  • Intraday Operations
  • Operational Excellence
  • Leadership
  • Continuous Improvement
  • Data-Driven Decision Making
  • Cross-Functional Collaboration
Why This Role Matters This role translates workforce strategies into operational execution, ensuring Marketplace Operations consistently delivers strong service levels, operational efficiency, and an excellent customer and seller experience. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years’ experience in data management, business analytics, statistics, or related area OR 4 years’ experience in data analysis, statistics, computer science, or related area. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in in Analytics, Statistics, Computer Science, Mathematics or related field, Project Management Certification, Six Sigma certification Primary Location... 1601 SE 10th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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